Jack's

Name: Jack's
Address: 103 Styles St, Hanceville, Alabama, 35077, US
Telephone: (256) 392-6268
Price range: $
Rating: 2.5

$ • Fast Food

Hours:
103 Styles St, Hanceville
(256) 392-6268

Menu Order Online

About Jack's Family Restaurant

Jack's restaurant is known for its fresh and delicious food, such as their new double bacon cheeseburgers. However, there have been issues with order accuracy, including missing items, incorrect orders, and food left out. The manager is described as helpful and awesome, but there have been instances where employees were more focused on conversation than completing orders. Some customers have received cold food or incorrect dressings on their sandwiches. Overall, there is a need for improvement in order accuracy and timely service to ensure a positive dining experience for all customers.

Recent reviews highlight that the Big n Bold BBQ Bacon Burger does not live up to its name, with a lack of bold flavors and minimal bacon pieces. Customers have also commented on the small chicken wings, which are so tiny that employees often give extra to compensate. On a positive note, the mac n cheese is praised as delicious. Customers appreciate the hardworking staff and polite managers, noting improvements over the past few months. Many come in regularly, especially in the evenings, and recognize the staff’s effort despite some impatient and unpleasant customers.

Additionally, customers mention the great value of the bags of ice, describing it as a wonderful deal for just over a dollar, with the ice being the best around. One customer shared a positive experience at the drive-thru, praising a friendly employee named Mason for his excellent customer service. Overall, while there are areas to improve, the restaurant’s staff and food continue to earn praise from loyal customers.