The big n bold bbq bacon burger was not so bold. The picture of the burger had what looked like fried onions, it had nothing of the sort on it. As far as big and bold goes, the bbq sauce didn't seem very bold. There was about a half teaspoon of bacon pieces and 1 piece of bacon bunched up. Its too late to warn you about the small chicken wings Jacks was offering last time. So small that the employees gave me 2 extra wings because they thought that they were too small (different location). No complaints about their regular menu. Oh and the mac n cheese is delicious 😋
Atmosphere: 4
Food: 4
Service: 4
Nathan Purdy
Biscuit's are getting smaller and smaller so you will need to get extra if you don't want to drive away hungry but if you order 10 biscuits you still get 1 pack of sauce. Never any ranch dressing that's probably the best thing about the whole miserable store and it's always out
Atmosphere: 3
Food: 1
Service: 1
Keith West
Didn't get any food no one in line waited 15 minutes nobody acknowledged we were there so I left.
David Raley
Very clean
Atmosphere: 5
Food: 5
Service: 5
Selene Davis
I see how hard everyone works. Ive also seen how nasty some of the customers can be when they get impatient over things the employees ccannot help I come in about 3 days a week sometimes 4 In the evening, the crew has never been rude to me and they work hard to get everything out right. The managers are very polite and so is the staff, I think that it is getting better than it was a couple of months ago.
Atmosphere: 5
Food: 5
Service: 4
Rachael Upchurch
I love their bags of ice...it's a wonderful deal for a little over a dollar and the ice is definitely the best in my opinion. I'm new to the area and went through the drive thru the other day to grab a bag of ice and had the most wonderful experience with the young man working at the drive thru. He was incredibly friendly and had excellent customer service. He brightened my day and I just wanted to give him a shout out on here...his name was Mason and Jack's should be proud to have an employee like him. Way to go Mason!!
Rhonda Smith
Picked up food thru the drive thru for someone else.
Jim Chandler
Very rude girl at drive through. I have been 2 x in 2 weeks and ordered same sandwich bacon bbq patty melt. 1st time it was on a regular bun, 2nd x the Texas toast was not even toasted. Beware
Tommy
They have very slow service and the staff is to young to be making our food
Kayla Rylant
I swear they never give me all of order! I eat here almost every day at least 3-4 times a week because it’s the only good breakfast place in hanceville but they always at least 2 of the days forget half my order!
The worst jacks I’ve been to. I ordered chicken finger basket. The fries were cold and so were my chicken tenders. Was told they didn’t have honey mustard and to my surprise they had it but this is not the first time I’ve been here and they were out. My first attempt coming here I didn’t order because they were out of dipping sauces that I like. This time they had ranch and honey mustard.
Nick Batemon
ultimate bacon burger
pat hamilton
The one guy didn't give what we ask for. Bill wase extremely high.if he s there next time we ll walk out.Then we saw him arguing with an elderly perso
Atmosphere: 2
Food: 5
Service: 1
Shallowmist Martin
The Jacks team was polite but were so busy they could not render quality service, a clean restaurant or proper food handling. They were not hiring at that time. Being under staffed puts a lot of stress on the employees and it is difficult for them to serve the public and themselves the way they deserve. I hope they enjoyed their Thanksgiving day with their families and friends. ♥️
The big n bold bbq bacon burger was not so bold. The picture of the burger had what looked like fried onions, it had nothing of the sort on it. As far as big and bold goes, the bbq sauce didn't seem very bold. There was about a half teaspoon of bacon pieces and 1 piece of bacon bunched up. Its too late to warn you about the small chicken wings Jacks was offering last time. So small that the employees gave me 2 extra wings because they thought that they were too small (different location). No complaints about their regular menu. Oh and the mac n cheese is delicious 😋
Atmosphere: 4
Food: 4
Service: 4
Biscuit's are getting smaller and smaller so you will need to get extra if you don't want to drive away hungry but if you order 10 biscuits you still get 1 pack of sauce. Never any ranch dressing that's probably the best thing about the whole miserable store and it's always out
Atmosphere: 3
Food: 1
Service: 1
Didn't get any food no one in line waited 15 minutes nobody acknowledged we were there so I left.
Very clean
Atmosphere: 5
Food: 5
Service: 5
I see how hard everyone works. Ive also seen how nasty some of the customers can be when they get impatient over things the employees ccannot help I come in about 3 days a week sometimes 4 In the evening, the crew has never been rude to me and they work hard to get everything out right. The managers are very polite and so is the staff, I think that it is getting better than it was a couple of months ago.
Atmosphere: 5
Food: 5
Service: 4
I love their bags of ice...it's a wonderful deal for a little over a dollar and the ice is definitely the best in my opinion. I'm new to the area and went through the drive thru the other day to grab a bag of ice and had the most wonderful experience with the young man working at the drive thru. He was incredibly friendly and had excellent customer service. He brightened my day and I just wanted to give him a shout out on here...his name was Mason and Jack's should be proud to have an employee like him. Way to go Mason!!
Picked up food thru the drive thru for someone else.
Very rude girl at drive through. I have been 2 x in 2 weeks and ordered same sandwich bacon bbq patty melt. 1st time it was on a regular bun, 2nd x the Texas toast was not even toasted. Beware
They have very slow service and the staff is to young to be making our food
I swear they never give me all of order! I eat here almost every day at least 3-4 times a week because it’s the only good breakfast place in hanceville but they always at least 2 of the days forget half my order!
Restaurantji Recommends
The worst jacks I’ve been to. I ordered chicken finger basket. The fries were cold and so were my chicken tenders. Was told they didn’t have honey mustard and to my surprise they had it but this is not the first time I’ve been here and they were out. My first attempt coming here I didn’t order because they were out of dipping sauces that I like. This time they had ranch and honey mustard.
ultimate bacon burger
The one guy didn't give what we ask for. Bill wase extremely high.if he s there next time we ll walk out.Then we saw him arguing with an elderly perso
Atmosphere: 2
Food: 5
Service: 1
The Jacks team was polite but were so busy they could not render quality service, a clean restaurant or proper food handling. They were not hiring at that time. Being under staffed puts a lot of stress on the employees and it is difficult for them to serve the public and themselves the way they deserve. I hope they enjoyed their Thanksgiving day with their families and friends. ♥️
Atmosphere: 1
Food: 2
Service: 3
Can’t comprehend elementary orders.
Atmosphere: 1
Food: 1
Service: 1
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