Waited in line for 20 min to be told that they couldn't take anyore orders. Lady was very rude about it
D Estill
They did great
Robert De Vito
My wife's breakfast sandwich was twice not made fresh and the bread wasn't even toasted on either side of the bread. Even after talking with the Manger on duty.
Camron Wales
It's bad that just about every car that's in the drive thru has to wait on the food why do they call it fast food because it's surely not fast service get it together folks it's a hamburger joint.
Adam Hall
Jack's does not understand the concept of NO SAUSAGE on a Gravy Biscuit Plate (Plain). It doesn't mean to sift out the big pieces of sausage leaving little tiny chunks behind. IT MEANS NO SAUSAGE. I will once again have to bring the food I ordered for breakfast before work back to this location 9 hours later and request a refund. It's gotten so bad I order 2 different things in case they screw up the biscuits just so I'll have something to eat just in case. How many times will a customer keep coming back if you keep getting their orders wrong? Not many.
Intentional Wanderer
Fast food, well staffed. Recommended.
Mela Rogers
Friendly and fast service. The restaurant was clean. Even on Christmas Eve everyone was happy and helpful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Biscuit, Chicken Finger Dinner 4pc, Southern Style Mac and Cheese, Stack of Pancakes, Fried Chicken 2pc with Biscuit, Breakfast Special, Grits, Double Gravy
dj Flex
Great employees. The managers were very nice. The food is great. We will be back.
Atmosphere: 5
Food: 5
Service: 4
Meat was undercooked.
I bit into my burger and the meat tasted undercooked. I am typing this 2 minutes after taking a bite and throwing it away. Let's see if I get sick
Sick and tired of getting screwed out of food I pay for. Second time I have ordered an apple pie and gotten home and it is not with my food. They never answer the phone so I can tell them about it as soon as I get home and realize it is not in the bag with the rest of the food
Amy Fowler
Delicious chicken fingers and ranch!! With strawberry cheesecake pie... So yummy!!
I visited the drive thru. I was in line for 30 minutes. When I finally got to the window, I waited another 5 minutes. Then, I was told to pull forward because my chicken was cooking. I waited another 5 minutes, then went in to get a refund and left without getting anything. Total wait was 40 minutes with nothing and no offer of a discount or anything.
UPDATE 7/17/24:I tried again today. I went inside and I got my order in a few minutes. They were understaffed according to their explanations to others who waited longer than me. Please improve your employee scheduling/retention. The service was great for me today despite being understaffed.
Atmosphere: 1
Food: 1
Service: 1
Rebekka Higgins
I don't know the name of the guy working Sunday afternoon the 14th but he was doing a great job. Poor fella was completely by himself, im sure someone called out. But he was still taking care of everyone. Really respect and appreciate it.
Atmosphere: 5
Food: 5
Service: 5
Ruby Turbyfill
We have been going to the Hartselle, AL location for years but today was the worst experience we have ever had. The establishment was no very busy but it took 23 minutes to get our food (that did not have any special requests). The fries were cold and the hamburger patties were not even warm enough to soften the cheese on the burger. In fact, the only item that was correct for taste/ temperature was the onions on the burger!
Side note: the ladies bathroom was only 1/2 clean, the stall doors are in need of repair, and there was not any soap to wash the hands of the customers or the employees. How are the employees supposed to maintain sanitary standards when they do not have the needs readily accessible? As long standing customers, we would greatly appreciate it if these concerns were resolved. After all, all of our friends and family love Jack’s restaurants!
Waited in line for 20 min to be told that they couldn't take anyore orders. Lady was very rude about it
They did great
My wife's breakfast sandwich was twice not made fresh and the bread wasn't even toasted on either side of the bread. Even after talking with the Manger on duty.
It's bad that just about every car that's in the drive thru has to wait on the food why do they call it fast food because it's surely not fast service get it together folks it's a hamburger joint.
Jack's does not understand the concept of NO SAUSAGE on a Gravy Biscuit Plate (Plain). It doesn't mean to sift out the big pieces of sausage leaving little tiny chunks behind. IT MEANS NO SAUSAGE. I will once again have to bring the food I ordered for breakfast before work back to this location 9 hours later and request a refund. It's gotten so bad I order 2 different things in case they screw up the biscuits just so I'll have something to eat just in case.
How many times will a customer keep coming back if you keep getting their orders wrong? Not many.
Fast food, well staffed. Recommended.
Friendly and fast service. The restaurant was clean. Even on Christmas Eve everyone was happy and helpful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Biscuit, Chicken Finger Dinner 4pc, Southern Style Mac and Cheese, Stack of Pancakes, Fried Chicken 2pc with Biscuit, Breakfast Special, Grits, Double Gravy
Great employees. The managers were very nice. The food is great. We will be back.
Atmosphere: 5
Food: 5
Service: 4
I bit into my burger and the meat tasted undercooked. I am typing this 2 minutes after taking a bite and throwing it away. Let's see if I get sick
Atmosphere: 2
Food: 1
Service: 1
Drive Thru only
Food: 4
Service: 4
Restaurantji Recommends
Sick and tired of getting screwed out of food I pay for. Second time I have ordered an apple pie and gotten home and it is not with my food. They never answer the phone so I can tell them about it as soon as I get home and realize it is not in the bag with the rest of the food
Delicious chicken fingers and ranch!! With strawberry cheesecake pie... So yummy!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Biscuit, Blueberry Cream Cheese Fried Pie, Wickles Pickles Bacon Burger, French Fries
I visited the drive thru. I was in line for 30 minutes. When I finally got to the window, I waited another 5 minutes. Then, I was told to pull forward because my chicken was cooking. I waited another 5 minutes, then went in to get a refund and left without getting anything. Total wait was 40 minutes with nothing and no offer of a discount or anything.
UPDATE 7/17/24:I tried again today. I went inside and I got my order in a few minutes. They were understaffed according to their explanations to others who waited longer than me. Please improve your employee scheduling/retention. The service was great for me today despite being understaffed.
Atmosphere: 1
Food: 1
Service: 1
I don't know the name of the guy working Sunday afternoon the 14th but he was doing a great job. Poor fella was completely by himself, im sure someone called out. But he was still taking care of everyone. Really respect and appreciate it.
Atmosphere: 5
Food: 5
Service: 5
We have been going to the Hartselle, AL location for years but today was the worst experience we have ever had. The establishment was no very busy but it took 23 minutes to get our food (that did not have any special requests). The fries were cold and the hamburger patties were not even warm enough to soften the cheese on the burger. In fact, the only item that was correct for taste/ temperature was the onions on the burger!
Side note: the ladies bathroom was only 1/2 clean, the stall doors are in need of repair, and there was not any soap to wash the hands of the customers or the employees. How are the employees supposed to maintain sanitary standards when they do not have the needs readily accessible?
As long standing customers, we would greatly appreciate it if these concerns were resolved. After all, all of our friends and family love Jack’s restaurants!
Thank you
Atmosphere: 1
Food: 1
Service: 1
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