I ordered a Route 44 Cherry Coke. The bottom fell out of the cup when I picked it up and wasted the drink everywhere because of their faulty cup.
I contacted the store and corporate with pictures and never heard one word. I just wanted the drink that was wasted everywhere replaced.
Have not and won’t be back. They had plenty of time to rectify this and the employees usually have an attitude.
Ronald Stevens
Stop by for a chili dog they're really good
Atmosphere: 5
Food: 5
Service: 5
Brendan Castle
I was having a bad day ordered on app, 4 piece Mozzarella stick + 1.99 sad burger to stanch the bleeding, woman with the nicest expression brought me both of these items day improved. Receipt says it was an Anna THANKS QUEEN u dropped this 👑.
Atmosphere: 5
Food: 4
Service: 5
Kaylee Tidwell
It’s actually infuriating how they have the app blocked when you get there 😭 I just want to get a deal and it won’t work if you’re at the location just a heads up. Never happens at Decatur locations. Pulled in today took 10 minutes to add everything to my app and it won’t let me checkout. I just left. Not going here anymore.
Sharon Rigsby
Sonic in Hartselle has really gone downhill. This was my BLT. Asked if I could just get another sandwich that was close to the same price and was told I would have to pay to get something else because they’re out of tomatoes and apparently low on lettuce🤣 They did refund me $3 but the sandwich was $4.79. I guess I’m paying for the bread and bacon🤣🤣 Manager was super rude for no reason.
Micah Crotty
Haven’t been to a sonic in a long time so I have it a try. Idk why they ask for a tip when theres actually less customer service / help then at Mcdonalds. You push a button on screen every time you want to talk to someone, and you have to open your door to use the card reader on the same machine.
The burger had two drops of sauce. Had to ring the button to get someone to come fix it. I asked for tomato’s and lettuce she said she would have to ask but didn’t and just gave me the burger back with a little more sauce.
Not making this up or exaggerating, it was the worst burger I’ve ever had. Equivalent to leaving patties on the grill and forgetting about them, then trying to eat them after when it’s super dry.
Atmosphere: 1
Food: 1
Service: 1
Dayna Garry
Fast and fresh. Good service
Atmosphere: 5
Food: 5
Service: 5
Lynnette Romback
I usually get a server named Tamika when I go for lunch , she is always extremely nice and courteous .
Atmosphere: 5
Food: 4
Service: 5
brandie clemons
Food burnt. Waitress not friendly still gave tip.
Atmosphere: 3
Food: 3
Service: 2
Madison Baim
I asked for ranch 3 times and COURTNEY LIED to me and said it was in the bag when it was most definitely not!! My pickle tator toys where MID and needed that ranch but…ig I’ll never get to enjoy it.
The food was great but the worker Tamika is very rude. It's happened with me multiple times. I am young and sometimes don't have money for a tip. I clicked keep the change and Tamika came out and was very rude with handing me my food and she has gotten onto me about not giving a tip and i've explained to her sometimes i don't have the money to tip, very rude to young customers
Atmosphere: 4
Food: 4
Service: 1
Rachel DeVito
Sonic in Hartselle, Alabama you never know what service you will get. Majority of the time they're extremely rude. My husband has said numerous times that they have cut him off even while ordering to tell him they know how to fix something. Decatur, Alabama is thankfully only 10 minutes away. My husband really doesn't mind driving 15 or 20 minutes longer to receive not only good food but also good service.
Atmosphere: 1
Food: 4
Service: 1
Beth Kent (Miiplayboi)
This place used to be great but wouldn't recommend to anyone have been here several times since they have redid this place and they can never get my order right now you gonna order a cheeseburger and bacon toaster and forget the bacon. My husband hates this place and now I see why
Food: 1
Service: 1
Amanda Hardy
The foam in my drink sad
Atmosphere: 4
Food: 5
Service: 3
Connie McCormick
My daughter placed two orders and having to use two different ways to purchase the two separate orders which wouldn't allow her to pay with a card. This young man whom I will not post his name out of respect simple because i just want it to be known it’s not appreciated however it was the one who took out her order and threw his hands up and the air in disgust that my daughter didn’t pay with a card prior to him bringing the order out to her. She could not pay with a card because the machine wouldn’t allow her considering she was using two different cards with two separate orders. His demeanor was not acceptable and a complaint will be called in. This wasn’t the first he was unpleasant with his words but this time he took it to a whole new level.
I ordered a Route 44 Cherry Coke. The bottom fell out of the cup when I picked it up and wasted the drink everywhere because of their faulty cup.
I contacted the store and corporate with pictures and never heard one word. I just wanted the drink that was wasted everywhere replaced.
Have not and won’t be back. They had plenty of time to rectify this and the employees usually have an attitude.
Stop by for a chili dog they're really good
Atmosphere: 5
Food: 5
Service: 5
I was having a bad day ordered on app, 4 piece Mozzarella stick + 1.99 sad burger to stanch the bleeding, woman with the nicest expression brought me both of these items day improved. Receipt says it was an Anna THANKS QUEEN u dropped this 👑.
Atmosphere: 5
Food: 4
Service: 5
It’s actually infuriating how they have the app blocked when you get there 😭 I just want to get a deal and it won’t work if you’re at the location just a heads up. Never happens at Decatur locations. Pulled in today took 10 minutes to add everything to my app and it won’t let me checkout. I just left. Not going here anymore.
Sonic in Hartselle has really gone downhill. This was my BLT. Asked if I could just get another sandwich that was close to the same price and was told I would have to pay to get something else because they’re out of tomatoes and apparently low on lettuce🤣
They did refund me $3 but the sandwich was $4.79. I guess I’m paying for the bread and bacon🤣🤣 Manager was super rude for no reason.
Haven’t been to a sonic in a long time so I have it a try. Idk why they ask for a tip when theres actually less customer service / help then at Mcdonalds. You push a button on screen every time you want to talk to someone, and you have to open your door to use the card reader on the same machine.
The burger had two drops of sauce. Had to ring the button to get someone to come fix it. I asked for tomato’s and lettuce she said she would have to ask but didn’t and just gave me the burger back with a little more sauce.
Not making this up or exaggerating, it was the worst burger I’ve ever had. Equivalent to leaving patties on the grill and forgetting about them, then trying to eat them after when it’s super dry.
Atmosphere: 1
Food: 1
Service: 1
Fast and fresh. Good service
Atmosphere: 5
Food: 5
Service: 5
I usually get a server named Tamika when I go for lunch , she is always extremely nice and courteous .
Atmosphere: 5
Food: 4
Service: 5
Food burnt. Waitress not friendly still gave tip.
Atmosphere: 3
Food: 3
Service: 2
I asked for ranch 3 times and COURTNEY LIED to me and said it was in the bag when it was most definitely not!! My pickle tator toys where MID and needed that ranch but…ig I’ll never get to enjoy it.
Restaurantji Recommends
The food was great but the worker Tamika is very rude. It's happened with me multiple times. I am young and sometimes don't have money for a tip. I clicked keep the change and Tamika came out and was very rude with handing me my food and she has gotten onto me about not giving a tip and i've explained to her sometimes i don't have the money to tip, very rude to young customers
Atmosphere: 4
Food: 4
Service: 1
Sonic in Hartselle, Alabama you never know what service you will get. Majority of the time they're extremely rude. My husband has said numerous times that they have cut him off even while ordering to tell him they know how to fix something. Decatur, Alabama is thankfully only 10 minutes away. My husband really doesn't mind driving 15 or 20 minutes longer to receive not only good food but also good service.
Atmosphere: 1
Food: 4
Service: 1
This place used to be great but wouldn't recommend to anyone have been here several times since they have redid this place and they can never get my order right now you gonna order a cheeseburger and bacon toaster and forget the bacon. My husband hates this place and now I see why
Food: 1
Service: 1
The foam in my drink sad
Atmosphere: 4
Food: 5
Service: 3
My daughter placed two orders and having to use two different ways to purchase the two separate orders which wouldn't allow her to pay with a card. This young man whom I will not post his name out of respect simple because i just want it to be known it’s not appreciated however it was the one who took out her order and threw his hands up and the air in disgust that my daughter didn’t pay with a card prior to him bringing the order out to her. She could not pay with a card because the machine wouldn’t allow her considering she was using two different cards with two separate orders. His demeanor was not acceptable and a complaint will be called in. This wasn’t the first he was unpleasant with his words but this time he took it to a whole new level.
Atmosphere: 3
Food: 5
Service: 1
Loading...