I came through the drive thru and ordered a breakfast baconator with no cheese (due to an allergy) and extra sausage and egg. After I left I checked the bag and it was a burrito. I called up there and the guy on the phone had an attitude about it. Went back though and told them no cheese again, I checked it before I left the parking lot and there was cheese. I asked to talk to a manager and she was not apologetic at all. I asked for a refund and she gave me less than what I paid. I complained and asked how she was supposed to know what I got??? As if I didn't tell her. I said I expect her to look at the computer and she started yelling and her son, the kid on the phone, started to cuss me out
Missy Kourtney Klash
Helpful, fast, professional service. And always delicious.
Atmosphere: 5
Food: 5
Service: 5
Amanda Clark
Food used to be great but now they are slowly declining.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Nuggets, Fries, Jr Bacon, Bacon Cheeseburger, Baconator
Leilani Flannagin
Food is always delicious if you get your entire meal. I don’t suggest ever doing pickup orders as the last several times they have forgotten at least half of our order. This is the first time I have ever called and complained and actually sent my husband back to have it corrected and they STILL SCREW UP giving us chicken biscuits instead of two sausages and a honey butter biscuit. Just a suggestion go in to eat or go through drive thru no pickup as you won’t even get your correct order.
Food: 4
Service: 1
Chasey Curbow
I usually eat here at least once a week but after going tonight, I won't return. I ordered the jr. bacon cheeseburger bag and the meat was raw on the inside. I was the only person in the drive thru and noone was inside so there was no reason they should have been in such a hurry they couldn't make sure the meat was completely cooked. The fries were cold but I could deal with that since it was close to 10pm. I tried to call several times and no one would answer. If there was a photo option on this review I would share one!
Food: 1
Service: 4
Recommended dishes: Cheeseburger, French Fries
Lori Hook
Food was very good
Atmosphere: 5
Food: 5
Service: 5
David L Casteel (MonkC)
Friendly staff
Atmosphere: 4
Food: 4
Service: 4
Cieara Diane
Serving rock hard damn fries literally could barely take a bite. Not to mention it took me like 10mins to order because they’re to busy playing to pay attention to my order. I also asked for a drink carrier and they roll their eyes at me I had order 3 drinks. I came back in to fix my fries and the lady got an attitude with me telling me there perfectly fine and before I could finish my sentence she walked off and said I’ll just make new ones, and then they through way the so called good fries that was in there fry basket away. I’m very dissatisfied about the whole thing.
Atmosphere: 1
Food: 1
Service: 1
Tim Pigman
Foods always good but every visit I've had for the past 3 weeks my straws for my drinks have been completely broken
Atmosphere: 5
Food: 5
Service: 5
Tank Angel
Foods always good but every visit I've had for the past 3 weeks my straws for my drinks have been completely broken
Order was $15 and some change, they forgot my meal but got the kid’s meal. Pretty disappointed but atleast the kids are fed. Not worth the effort to drive back up for my sandwhich… put the kids in the car, drive them up, come back, etc…
Atmosphere: 3
Food: 1
Service: 2
Miranda Roberts
Always fast and great food
Atmosphere: 5
Food: 5
Service: 5
Kevin Harper Drumming
Great burger, terrible customer service.
Atmosphere: 3
Food: 4
Service: 2
Grace Gant
The food was cold and nasty.
Atmosphere: 1
Food: 1
Service: 1
Neal Whitlock
I guess the guarantee that fries will be hot and fresh is over. Unless you hold up the drive thru and have a small order to be able to check. I live 1 min away. Got home and fries were like cold cardboard. I was too tired to have to drive back. I understand trying to save money, but to do it at the expense of customers is not a good practice. This was the third and last time this will happen because I will not be back. I will go to another Wendy's. I was once excited about having one here In Hartselle, but have quickly got changed my mind.
I came through the drive thru and ordered a breakfast baconator with no cheese (due to an allergy) and extra sausage and egg. After I left I checked the bag and it was a burrito. I called up there and the guy on the phone had an attitude about it. Went back though and told them no cheese again, I checked it before I left the parking lot and there was cheese. I asked to talk to a manager and she was not apologetic at all. I asked for a refund and she gave me less than what I paid. I complained and asked how she was supposed to know what I got??? As if I didn't tell her. I said I expect her to look at the computer and she started yelling and her son, the kid on the phone, started to cuss me out
Helpful, fast, professional service. And always delicious.
Atmosphere: 5
Food: 5
Service: 5
Food used to be great but now they are slowly declining.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Nuggets, Fries, Jr Bacon, Bacon Cheeseburger, Baconator
Food is always delicious if you get your entire meal. I don’t suggest ever doing pickup orders as the last several times they have forgotten at least half of our order. This is the first time I have ever called and complained and actually sent my husband back to have it corrected and they STILL SCREW UP giving us chicken biscuits instead of two sausages and a honey butter biscuit. Just a suggestion go in to eat or go through drive thru no pickup as you won’t even get your correct order.
Food: 4
Service: 1
I usually eat here at least once a week but after going tonight, I won't return. I ordered the jr. bacon cheeseburger bag and the meat was raw on the inside. I was the only person in the drive thru and noone was inside so there was no reason they should have been in such a hurry they couldn't make sure the meat was completely cooked. The fries were cold but I could deal with that since it was close to 10pm. I tried to call several times and no one would answer. If there was a photo option on this review I would share one!
Food: 1
Service: 4
Recommended dishes: Cheeseburger, French Fries
Food was very good
Atmosphere: 5
Food: 5
Service: 5
Friendly staff
Atmosphere: 4
Food: 4
Service: 4
Serving rock hard damn fries literally could barely take a bite. Not to mention it took me like 10mins to order because they’re to busy playing to pay attention to my order. I also asked for a drink carrier and they roll their eyes at me I had order 3 drinks. I came back in to fix my fries and the lady got an attitude with me telling me there perfectly fine and before I could finish my sentence she walked off and said I’ll just make new ones, and then they through way the so called good fries that was in there fry basket away. I’m very dissatisfied about the whole thing.
Atmosphere: 1
Food: 1
Service: 1
Foods always good but every visit I've had for the past 3 weeks my straws for my drinks have been completely broken
Atmosphere: 5
Food: 5
Service: 5
Foods always good but every visit I've had for the past 3 weeks my straws for my drinks have been completely broken
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Order was $15 and some change, they forgot my meal but got the kid’s meal. Pretty disappointed but atleast the kids are fed. Not worth the effort to drive back up for my sandwhich… put the kids in the car, drive them up, come back, etc…
Atmosphere: 3
Food: 1
Service: 2
Always fast and great food
Atmosphere: 5
Food: 5
Service: 5
Great burger, terrible customer service.
Atmosphere: 3
Food: 4
Service: 2
The food was cold and nasty.
Atmosphere: 1
Food: 1
Service: 1
I guess the guarantee that fries will be hot and fresh is over. Unless you hold up the drive thru and have a small order to be able to check. I live 1 min away. Got home and fries were like cold cardboard. I was too tired to have to drive back. I understand trying to save money, but to do it at the expense of customers is not a good practice. This was the third and last time this will happen because I will not be back. I will go to another Wendy's. I was once excited about having one here In Hartselle, but have quickly got changed my mind.
Atmosphere: 4
Food: 2
Service: 4
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