I’ve been disappointed with my last two experiences at Papa John’s. Recently, I received peppers that were shriveled and unappetizing. On a previous visit, my wing order was completely forgotten, and when I brought it up, I spoke to an employee named Beth, who showed no interest in resolving the issue and displayed poor customer service. It feels like quality control and customer service have really gone downhill. I don’t think I’ll be ordering here again anytime soon unless these issues improve.
Atmosphere: 1
Food: 1
Service: 1
Chad Hunter
Probably the nicecest business in the plaza. Employees were so happy and eager to help. It made me want to work there. It was super clean and organized. They let us know their specials and was so helpful in our decision making.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Rebecca Ferguson-Hasting
Manager who was working last night couldn't be bothered to speak to my husband about a complaint. However was just bothered enough today to call ME and complain about his complaint. Literally asked me "what do I want" 🤣 wow
Food: 5
Service: 1
Amilyon
The employee was rude
Carter
Pizza was garbage last time I had it, app is garbage, whole place is garbage. Placed an order for asap because it was right next to where i had to go anyways and any other pizza place in the world would start making it soon as you placed the order. 7 minutes after I placed the order the order was canceled for some unknown reason. 0/10, will happily never give papa a chance again. Genuinely depressed because I had to settle for the garbage wings from publix when I could have had the most flavorless, undersauced, and oversold pizza around. Next time will just eat the gravel in front of the store.
Atmosphere: 1
Food: 1
Service: 1
Spencer Marshall
The cupperoni is anything but cupped pepperonis. Received cold, wont spend another dime at this place.
Food: 1
Andrew higdon
The app sucks, applied the coupons and it kicked me out at checkout forcing me to do it all again. Same order twice the price.
Atmosphere: 3
Food: 3
Service: 3
Peggy Wharton
I wanted over 35 mins! Was not greeted upon entry, was ignored even though my orders were ready! Employers not friendly, goofing off or outside on phone! Will not order from this location again!
Atmosphere: 1
Food: 1
Service: 1
jessi Conley
I can’t not even to begin to express how amazing my pizza was. I ordered a large cheese stuffed crust and it was cooked to perfection.Pizza was cooked and ready in a very fast turnaround. I was shocked, but the manager who was working tonight on 4/18/2024 she made sure this pizza was absolutely perfect.I think she deserves to be rewarded with some extra pay for her outstanding efforts.
Atmosphere: 5
Food: 5
Service: 5
Laura Caldwell
Best pizza I’ve had besides going to Nashville to get till 5 pizza. I literally have no complaints. Good crust, good sauce, and great amount of a cheese pull, I did get a stuffed crust but still A+ for the effort!
Forty minutes on the phone to get my order placed. When I asked for a discount I was told they don't give discounts. I guess Dominoes the next time. This is apalling.
Atmosphere: 1
Food: 1
Service: 1
bailey pickett
We were refunded, but after eating pizza last night everybody in my house is sick. We didn’t finish the pizza because I knew it had a bad taste. My husband, myself & 2 toddlers are so sick. This is the only meal we all ate together yesterday so I know it was this. The manager wasn’t apologetic at all she just kept saying everything was the correct temperature and she doesn’t know how this could have made us sick etc, but she will look into it. Definitely don’t recommend eating here
I’ve been disappointed with my last two experiences at Papa John’s. Recently, I received peppers that were shriveled and unappetizing. On a previous visit, my wing order was completely forgotten, and when I brought it up, I spoke to an employee named Beth, who showed no interest in resolving the issue and displayed poor customer service. It feels like quality control and customer service have really gone downhill. I don’t think I’ll be ordering here again anytime soon unless these issues improve.
Atmosphere: 1
Food: 1
Service: 1
Probably the nicecest business in the plaza. Employees were so happy and eager to help. It made me want to work there. It was super clean and organized. They let us know their specials and was so helpful in our decision making.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Manager who was working last night couldn't be bothered to speak to my husband about a complaint. However was just bothered enough today to call ME and complain about his complaint. Literally asked me "what do I want" 🤣 wow
Food: 5
Service: 1
The employee was rude
Pizza was garbage last time I had it, app is garbage, whole place is garbage. Placed an order for asap because it was right next to where i had to go anyways and any other pizza place in the world would start making it soon as you placed the order. 7 minutes after I placed the order the order was canceled for some unknown reason. 0/10, will happily never give papa a chance again. Genuinely depressed because I had to settle for the garbage wings from publix when I could have had the most flavorless, undersauced, and oversold pizza around. Next time will just eat the gravel in front of the store.
Atmosphere: 1
Food: 1
Service: 1
The cupperoni is anything but cupped pepperonis. Received cold, wont spend another dime at this place.
Food: 1
The app sucks, applied the coupons and it kicked me out at checkout forcing me to do it all again. Same order twice the price.
Atmosphere: 3
Food: 3
Service: 3
I wanted over 35 mins! Was not greeted upon entry, was ignored even though my orders were ready! Employers not friendly, goofing off or outside on phone! Will not order from this location again!
Atmosphere: 1
Food: 1
Service: 1
I can’t not even to begin to express how amazing my pizza was. I ordered a large cheese stuffed crust and it was cooked to perfection.Pizza was cooked and ready in a very fast turnaround. I was shocked, but the manager who was working tonight on 4/18/2024 she made sure this pizza was absolutely perfect.I think she deserves to be rewarded with some extra pay for her outstanding efforts.
Atmosphere: 5
Food: 5
Service: 5
Best pizza I’ve had besides going to Nashville to get till 5 pizza. I literally have no complaints. Good crust, good sauce, and great amount of a cheese pull, I did get a stuffed crust but still A+ for the effort!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Forty minutes on the phone to get my order placed. When I asked for a discount I was told they don't give discounts. I guess Dominoes the next time. This is apalling.
Atmosphere: 1
Food: 1
Service: 1
We were refunded, but after eating pizza last night everybody in my house is sick. We didn’t finish the pizza because I knew it had a bad taste. My husband, myself & 2 toddlers are so sick. This is the only meal we all ate together yesterday so I know it was this. The manager wasn’t apologetic at all she just kept saying everything was the correct temperature and she doesn’t know how this could have made us sick etc, but she will look into it. Definitely don’t recommend eating here
Atmosphere: 1
Food: 1
Service: 1
Love this place! Pizza is always perfect!
Atmosphere: 5
Food: 5
Service: 5
Our thin crust pizza was burnt.
Atmosphere: 3
Food: 1
Service: 3
Slow, disorganized, and dirty. Never again.
Atmosphere: 1
Food: 2
Service: 1
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