Came in and got a beef and cheddar with fries and a pup cup, and the food was amazing. The lovely person serving us grace was kind, friendly and fast with our services. We will be back! Thanks for an amazing experience!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef Gyro, French Dip, Bacon Beef and Cheddar, Roast Beef, Crinkle Fries
Danny LaMunyon
The Hazel Green location is one of the "Better ones" some of the tables have USB plugs for phone charging. Fast and friendly service. The food is fresh and delicious. The original roast beef sandwich with Arby's sauce is hard to beat.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Beef and Cheddar, Roast Beef
Clifford Comparato
Order is always wrong ?
Food: 1
Service: 1
Margaret Selby
I was surprised that Arby's was serving hamburger. I got one,well it was not done! I went through drive through. So there's nothing I could have done. Don't know if I will try it againVery
Atmosphere: 5
Food: 1
Service: 5
Lizzie Wallace
I love Arby’s. It’s basically my “go to.” I get Arby’s 2-3 times a week but usually not at the same locations all 3 times a week. Hazel Green, Madison and university drive in Huntsville are my frequents. Tonight I went to the Hazel Green location after 10. Ordered what I usually always order and when I got to the window, the young lady working told me that it would be just a little while for my jamocha shake that she had to wait on it to freeze or add syrup, idk, but what I do know is she didn’t lie to me and say its broke. Or tell me it’s broke because it was nearing close and she didn’t feel like messing with it. She also didn’t sigh or roll her eyes or look at me with a look of aggravation. She had a smile on her face the whole time, and not a fake customer service smile, the real kind of smile and she was pleasant, apologetic and seemed more concerned that I might be aggravated to which I wasn’t at all. I was in no hurry. I had pulled up as asked and this same young lady came outside, in the rain, to assure me that I hadn’t been forgotten about and they were still making the shake to which I told her “it’s really no problem”. Another lady had come out too to bring me my order first and my shake once it was finished and delicious. She was very friendly too. There is a lot to be said about customer service these days. Most places lack it and it’s just pathetic the way some of the workers attitudes are towards customers but Hazel Green Arbys definitely does not have that issue. Food is fabulous. Prices are comparable to todays economy and the customer service I received from these two lady’s on Monday November 20th 2023 after 10pm was exceptional and I really can’t say enough about their great attitudes and how refreshening it was to be greeted with such motivated and honest true friendly customer service. Much thanks to them both.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
Mary Mavrotheris
Got chicken wrap and pieces of chicken were so big.. should been lot smaller and wrap very hard to but, seem little stale.
Erica Chapman
Fresh food everytime I come here. Quick fast service.
Food: 5
Service: 5
Todd Bitter
Always love Arbys food. Fast drive through times. Please staff.
Atmosphere: 4
Food: 4
Service: 5
Jared F.
I love the food service was quick. The food was fresh. The fries were a little cold other than that I enjoyed my experience here. Atmosphere was great and the place was clean and tidy
Andrew David Jones
Just bought a beef and cheddar with double meat and it was not right. The roast beef was very dry and crusty on the edges. I wasted my money. Couldn't eat the sandwich. I want a refund.
Not a car the 1st, in drive threw, had to pull up and wait 15mins on order so they numbers would look good. What I know fast food they a fake to make numbers look good
Lula Pressley
The sandwich was good and what I wanted at the time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries
Amanda Simmons
This place was pretty good when they first opened up. I used to eat here at least twice a week. I haven't eaten there in about 6 months at the time of writing this, and I never will eat there again. The quality of the food has went down SO BAD. The price you pay is not worth it.Last time I went there, I had a manager literally scream at me through the drivethru mic, call me a liar, and tell me to leave because I asked why their drive-thru was closed every night. I had been there 4 times within the 2 weeks prior to that night and everytime they told me I had to come into the building to order. When I asked why they closed the drive thru, the manager started berating me and telling me I was lying. I told her to go****herself and I drove off. Haven't been back since. I'd starve before visiting this place again.
Food: 2
Service: 1
Jacob Ballard (Jake)
I highly recommend their jalapeno poppers made fresh every time and
Came in and got a beef and cheddar with fries and a pup cup, and the food was amazing. The lovely person serving us grace was kind, friendly and fast with our services. We will be back! Thanks for an amazing experience!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef Gyro, French Dip, Bacon Beef and Cheddar, Roast Beef, Crinkle Fries
The Hazel Green location is one of the "Better ones" some of the tables have USB plugs for phone charging. Fast and friendly service. The food is fresh and delicious. The original roast beef sandwich with Arby's sauce is hard to beat.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Beef and Cheddar, Roast Beef
Order is always wrong ?
Food: 1
Service: 1
I was surprised that Arby's was serving hamburger. I got one,well it was not done! I went through drive through. So there's nothing I could have done. Don't know if I will try it againVery
Atmosphere: 5
Food: 1
Service: 5
I love Arby’s. It’s basically my “go to.” I get Arby’s 2-3 times a week but usually not at the same locations all 3 times a week. Hazel Green, Madison and university drive in Huntsville are my frequents. Tonight I went to the Hazel Green location after 10. Ordered what I usually always order and when I got to the window, the young lady working told me that it would be just a little while for my jamocha shake that she had to wait on it to freeze or add syrup, idk, but what I do know is she didn’t lie to me and say its broke. Or tell me it’s broke because it was nearing close and she didn’t feel like messing with it. She also didn’t sigh or roll her eyes or look at me with a look of aggravation. She had a smile on her face the whole time, and not a fake customer service smile, the real kind of smile and she was pleasant, apologetic and seemed more concerned that I might be aggravated to which I wasn’t at all. I was in no hurry. I had pulled up as asked and this same young lady came outside, in the rain, to assure me that I hadn’t been forgotten about and they were still making the shake to which I told her “it’s really no problem”. Another lady had come out too to bring me my order first and my shake once it was finished and delicious. She was very friendly too. There is a lot to be said about customer service these days. Most places lack it and it’s just pathetic the way some of the workers attitudes are towards customers but Hazel Green Arbys definitely does not have that issue. Food is fabulous. Prices are comparable to todays economy and the customer service I received from these two lady’s on Monday November 20th 2023 after 10pm was exceptional and I really can’t say enough about their great attitudes and how refreshening it was to be greeted with such motivated and honest true friendly customer service. Much thanks to them both.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
Got chicken wrap and pieces of chicken were so big.. should been lot smaller and wrap very hard to but, seem little stale.
Fresh food everytime I come here. Quick fast service.
Food: 5
Service: 5
Always love Arbys food. Fast drive through times. Please staff.
Atmosphere: 4
Food: 4
Service: 5
I love the food service was quick. The food was fresh. The fries were a little cold other than that I enjoyed my experience here. Atmosphere was great and the place was clean and tidy
Just bought a beef and cheddar with double meat and it was not right. The roast beef was very dry and crusty on the edges. I wasted my money. Couldn't eat the sandwich. I want a refund.
Atmosphere: 4
Food: 1
Service: 4
Restaurantji Recommends
Food was fresh, hot, and served with a smile.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries, Roast Beef
Not a car the 1st, in drive threw, had to pull up and wait 15mins on order so they numbers would look good. What I know fast food they a fake to make numbers look good
The sandwich was good and what I wanted at the time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries
This place was pretty good when they first opened up. I used to eat here at least twice a week. I haven't eaten there in about 6 months at the time of writing this, and I never will eat there again. The quality of the food has went down SO BAD. The price you pay is not worth it.Last time I went there, I had a manager literally scream at me through the drivethru mic, call me a liar, and tell me to leave because I asked why their drive-thru was closed every night. I had been there 4 times within the 2 weeks prior to that night and everytime they told me I had to come into the building to order. When I asked why they closed the drive thru, the manager started berating me and telling me I was lying. I told her to go****herself and I drove off. Haven't been back since. I'd starve before visiting this place again.
Food: 2
Service: 1
I highly recommend their jalapeno poppers made fresh every time and
Food: 5
Service: 5
Recommended dishes: Jalapeno Bites