The older lady always gets our order wrong. The last time we got it my husband had to prove to her she was in the wrong. She constantly leaves stuff off of our sandwiches and never toast them. Tonight was our last time coming to this location. We order a pizza sub. It has no pizza sauce. I also ordered a steak and cheese with extra cheese and no extra cheese.
kerry williams
If I could give them a zero I would I just wanted my sandwich made for a later time and they would not I didn't even want a refund She was Nasty and RUDE I can't believe she was not able to fix the problem
Atmosphere: 1
Food: 1
Service: 1
Tamara
I am one who loves a good sub. However, at this location I experienced some horrible customs service treatment, my husband is not one that would act out of character but on yesterday he did. For one, me as a customer don't know when changes take place within the store all because I don't work there. However I order a Chicken bacon ranch sub (no knowing the grill chicken that goes on it has been changed to the rotisserie chicken,) well this sub was for my husband and with the first bite he spot the food back out and immediately realized they put the wrong chicken on his sub. We were home the time he realized therefore called to inform the work the wrong chicken was placed on the sub, it was then the same employee that made the sub answered the phone remember the order. However, then inform us the chicken was changed and that's how it comes, my husband ask if he could come back for a replacement because he would not eat the sub and how was he supposed to know the ingredients changed for that sub. The employee proceeded to say no you cannot exchange or have a refund then hung up the phone on my husband. Which took him by this time shock and he immediately went back to the store to speak with the manager who was not there. They had to call him/her. The manger informed the worker to replace the order,in the mean time she had the ugliest attitude so my husband asked for someone else to prepare his sub. We will go to another location from here on out. But this whole situation could have been handled so different if proper customer service and information was given up front.
Atmosphere: 1
Food: 3
Service: 1
e v
Food was amazing and tasted delicious! Very nice staff!
Atmosphere: 5
Food: 5
Service: 5
Alyson Estill
Hair in food. Messed up the order, refused to make new sandwiches, put do much mayo on a child's sandwich but barely put any on mine or my mans. I've gone here for years, lately it's just been a disappointment.
Atmosphere: 1
Food: 1
Service: 1
Kolby Butler
i made a mistake ordering from the wrong subway (this one) when i was in madison and some lady working there answered and told me they were throwing my food away and i can’t get a refund because i didn’t call 10 minutes before pick up time when i indeed did and had the worst attitude possible and acted like i was dumb for asking for a refund, i called within legit 4-5 minutes and your telling me you made all 3 subs already? and i can’t get a refund? yeah right, my order wasn’t even ready for pickup for another 10-15 minutes, i will never come back to this store and i hope that lady is fired because it’s ridiculous i was treated so poorly and she handled the situation so terribly.
Atmosphere: 1
Food: 1
Service: 1
Rafal Skos
Very kind people work there. Food was good and prepared exactly how we wanted.
Atmosphere: 5
Food: 5
Service: 5
Chris
I've only ate here couple times that's been 5 years ago. I grabbed me a chicken bacon ranch foot long tonight I took 2 bites I was chewing notice something just didn't taste rite. I pulled a big piece of plastic out of my mouth I just about swallowed it. I will never eat here again. I don't recommend anyone else to either.
Atmosphere: 5
Food: 1
Service: 5
Brian Pierce
Asked the store to inquire ab the offer I saw on tv , which was bogo .. the reply I got was , we don’t work with the app .. I asked can you help me figure it out ?No …Wow ….
Atmosphere: 1
Food: 3
Service: 1
Haas Gaming097
Do not come to this subway, go to the one in meridianville. We had ordered on the app, which said our food was ready, and then once we got inside, our food hadn’t even been made, let alone started on. We also saw another costumer come in, also ordered on the mobile app, which also stated her order was ready when it was not. The lady at the register tells us to grab our drinks and chips when one of the drinks was a fountain drink, which she did not give us until I had to ask for it. When I had received our food I still had to wait on the churro I ordered to be completed. I asked the lady at the register for the fountain drink and she thought I said churro, no clue how you get those two mixed up, and I repeated myself. As we went to leave the younger girl working the vegetable area gave me and my gf a very dirty look that spoke “effing pig” for no reason, and the older lady was being rude to another customer after she had spoken up about having a mobile order and the lady responded with “we are working on it” without getting the name, along with having a rude tone. Once we had gotten home, my sandwich was missing half of the items that was supposed to be in it and we had paid for these items. Will never come back to this store again
The older lady always gets our order wrong. The last time we got it my husband had to prove to her she was in the wrong. She constantly leaves stuff off of our sandwiches and never toast them. Tonight was our last time coming to this location. We order a pizza sub. It has no pizza sauce. I also ordered a steak and cheese with extra cheese and no extra cheese.
If I could give them a zero I would
I just wanted my sandwich made for a later time and they would not
I didn't even want a refund
She was Nasty and RUDE
I can't believe she was not able to fix the problem
Atmosphere: 1
Food: 1
Service: 1
I am one who loves a good sub. However, at this location I experienced some horrible customs service treatment, my husband is not one that would act out of character but on yesterday he did. For one, me as a customer don't know when changes take place within the store all because I don't work there. However I order a Chicken bacon ranch sub (no knowing the grill chicken that goes on it has been changed to the rotisserie chicken,) well this sub was for my husband and with the first bite he spot the food back out and immediately realized they put the wrong chicken on his sub. We were home the time he realized therefore called to inform the work the wrong chicken was placed on the sub, it was then the same employee that made the sub answered the phone remember the order. However, then inform us the chicken was changed and that's how it comes, my husband ask if he could come back for a replacement because he would not eat the sub and how was he supposed to know the ingredients changed for that sub. The employee proceeded to say no you cannot exchange or have a refund then hung up the phone on my husband. Which took him by this time shock and he immediately went back to the store to speak with the manager who was not there. They had to call him/her. The manger informed the worker to replace the order,in the mean time she had the ugliest attitude so my husband asked for someone else to prepare his sub. We will go to another location from here on out. But this whole situation could have been handled so different if proper customer service and information was given up front.
Atmosphere: 1
Food: 3
Service: 1
Food was amazing and tasted delicious! Very nice staff!
Atmosphere: 5
Food: 5
Service: 5
Hair in food. Messed up the order, refused to make new sandwiches, put do much mayo on a child's sandwich but barely put any on mine or my mans. I've gone here for years, lately it's just been a disappointment.
Atmosphere: 1
Food: 1
Service: 1
i made a mistake ordering from the wrong subway (this one) when i was in madison and some lady working there answered and told me they were throwing my food away and i can’t get a refund because i didn’t call 10 minutes before pick up time when i indeed did and had the worst attitude possible and acted like i was dumb for asking for a refund, i called within legit 4-5 minutes and your telling me you made all 3 subs already? and i can’t get a refund? yeah right, my order wasn’t even ready for pickup for another 10-15 minutes, i will never come back to this store and i hope that lady is fired because it’s ridiculous i was treated so poorly and she handled the situation so terribly.
Atmosphere: 1
Food: 1
Service: 1
Very kind people work there.
Food was good and prepared exactly how we wanted.
Atmosphere: 5
Food: 5
Service: 5
I've only ate here couple times that's been 5 years ago. I grabbed me a chicken bacon ranch foot long tonight I took 2 bites I was chewing notice something just didn't taste rite. I pulled a big piece of plastic out of my mouth I just about swallowed it. I will never eat here again. I don't recommend anyone else to either.
Atmosphere: 5
Food: 1
Service: 5
Asked the store to inquire ab the offer I saw on tv , which was bogo .. the reply I got was , we don’t work with the app .. I asked can you help me figure it out ?No …Wow ….
Atmosphere: 1
Food: 3
Service: 1
Do not come to this subway, go to the one in meridianville. We had ordered on the app, which said our food was ready, and then once we got inside, our food hadn’t even been made, let alone started on. We also saw another costumer come in, also ordered on the mobile app, which also stated her order was ready when it was not. The lady at the register tells us to grab our drinks and chips when one of the drinks was a fountain drink, which she did not give us until I had to ask for it. When I had received our food I still had to wait on the churro I ordered to be completed. I asked the lady at the register for the fountain drink and she thought I said churro, no clue how you get those two mixed up, and I repeated myself. As we went to leave the younger girl working the vegetable area gave me and my gf a very dirty look that spoke “effing pig” for no reason, and the older lady was being rude to another customer after she had spoken up about having a mobile order and the lady responded with “we are working on it” without getting the name, along with having a rude tone. Once we had gotten home, my sandwich was missing half of the items that was supposed to be in it and we had paid for these items. Will never come back to this store again
Atmosphere: 3
Food: 2
Service: 1
Restaurantji Recommends
Food was Delicious service was wonderful.
Atmosphere: 5
Food: 5
Service: 5
Good service
The team there is always so pleasant!
Atmosphere: 5
Food: 5
Service: 5
they burnt my sandwich bruh
Awesome! Quick, polite and just a great ? sandwich
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