Taco Bell
14650 AL-231, Hazel Green
(256) 828-2777
Recent Reviews
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Big order and they got it perfect. Rare these days
Atmosphere: 5
Food: 5
Service: 5
I’ve given this location several chances, but the service continues to be disappointing. The biggest issue is that they do not listen to customer requests when taking orders. I specifically ask for no sour cream due to personal preference, yet almost every time my food still comes with it. It’s frustrating to spend money on a meal that isn’t prepared the way it was ordered, especially when the request is simple and repeated clearly.
Atmosphere: 1
Food: 1
Service: 2
Absolutely GARBAGE SERVICE!!!
Atmosphere: 1
Food: 1
Service: 1
Fresh food and a friendly staff.
Atmosphere: 3
Food: 4
Service: 4
I cannot say enough the customer service goes a long way. If I have to drive out of my way to avoid this particular taco bell from now on I will. They left half of our order out at one in the morning and then refused to replace it even though we came back up there well before close. Then next day my husband spoke to upper management and they still messed our order up compared to the receipt.
The drive through is horrible. Be prepared to wait a long time. Most of my food was prepared correctly but my hard taco was crushed.
Employee Timothy was excellent! Very friendly, professional, & respectful. Our order was exactly right. Good job!
This taco bell is extremely inconsistent. I like taco bell but this location makes me want to quit going to taco bell. They frequently mess up my order but I try to be forgiving. This time I ordered the Catina Chicken Bowl and my bowl had no chicken. I've worked at a Taco Bell and it's not that hard.
I will say every now and then they'll be missing an item, but if you do it through the app you can easily get a refund on that item. The people here are very friendly and the food if you pick it up yourself is fresh.
The guy working the drive through window tonight thank you so much for being awesome!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Always consistent and quick.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Taco Supreme, Soft Taco
Horrible customer service
They don't all taste the same, and this one is awesome.
Food: 5
Service: 5
Recommended dishes: Taco Supreme, Ground Beef Burrito
I placed an order for pick and arrived on time for it. I received an email that the order was ready. I stood there for approximately 5 minutes before anyone came to the counter and I explained I was there to pickup a mobile order. She said it will be a little while. I told her it notified me the order was ready and she said well you see nothing is on the counter. I waited another 25 minutes for them to have my order.
Food: 3
Service: 1
Went through drive through. Ordered 3 combos and a box, everything was correct and the lady at the windrow was nice.
Food: 5
Service: 5
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