My dad and I ordered a combo and went to the first window. We asked for some sauce and We payed and we got PULLED! We already had bad feelings about this experience. Then, we waited for about 15 minutes when they finally brought our food to us. We looked in the bag. No sauce and no napkins. Napkins are a priority. We shouldn’t have to ask after 15 minutes. We also asked for sauce again and waited another 2 minutes. Wasn’t a good experience. We also saw other cars getting pulled. That is not allowed. But, they did it anyway. The food is ok but overall, I wouldn’t waste time here unless you have extra.
bonny confecçoes
Arby's on Lorna Road in Hoover Al is supposed to open at 9:30 and I've been at the drive thru for 10 minutes. A lady inside says they are just opening. However, finally at 10:42 Someone finally took our order Does the owner of this Arby's know his employees are late to open? I've been in retail for 45 years and this is unacceptable.
Atmosphere: 1
Food: 4
Service: 1
BA Moore
Service was a little slow but they had the Meats, unlike how the Arby's near interstate was out of roast beef and bacon. Neither of which was mentioned until after I had ordered. Why I drove a little longer to get to this restaurant.
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Loaded Curly Fries, Curly Fries, Roast Beef, Fish Sandwich, French Dip
Kennedy
If I could give zero stars I would. This evening. I ordered a number 1. I was given only a drink and told to park and wait for the rest of my meal. After waiting 20 mins I decided to go inside. Once inside I was told an employee stole my food and left for the night and that employee laughed in my face. I was told I would have to wait more time for it to be made all over again. I asked for a refund and I was told I had to wait on that as well. Mind you there were no customers inside the store and only one at the window. With two drive thru employees standing together and one cook on staff. The cook was nice but stated they would help but do not work the cash register. This is the worst customer service I was ever received in my life. I will never eat at this location again.
Atmosphere: 1
Food: 1
Service: 1
Jenn Hamilton
Waited 5 minutes for someone to take my order in the drve through line at 12am. No one said anything. Drove around saw a man on the phone at the window so I drove around to the drive through again. Waited another 5 minutes sill no service.
Atmosphere: 3
Food: 1
Service: 1
lenaye heaven
So nice and friendly and I love the food. It was hot and delicious. Like I always love it. Very thankful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Sandwich, Curly Fries, Fish Sandwich, French Dip Fries Apple Turnover, Chicken Bacon Ranch
Ten Ewor
Great service provided/ fresh food
Atmosphere: 5
Food: 5
Service: 5
Tenera Rowe
Great service provided/ fresh food
Atmosphere: 5
Food: 5
Service: 5
raymond garmany
Every time o go there it always perfect taste and service!❤️
My favorite Arby’s. Everyone seems so happy to be there and my order is never wrong! If you need a cheap quick fix Arby’s is it
Atmosphere: 5
Food: 5
Service: 5
Ashley H
I should have known this wasn't going to be good when I pulled into the empty parking lot. Two employees, 1 male, 1 female, were outside. The male was sitting on the curb by the door, and the female leaning against a white truck. I pulled around to the speaker, and the voice was very faint. I ordered and pulled around. The 1 inside employee told me to pull down however, no one was behind me. He seemed annoyed. I ordered the Buffalo chicken wrap. It was pathetic, cold, and the sauce dripping out of it. I WON'T BE BACK. Where are the quality restaurants??
Atmosphere: 1
Food: 1
Service: 1
Grant Forbes
I understand the fact that you guys are busy. Atleast acknowledge that I am there waiting for my order to be taken and not look at me and just walk off without saying anything.Waited about 4 mins without acknowledgement.
My dad and I ordered a combo and went to the first window. We asked for some sauce and
We payed and we got PULLED! We already had bad feelings about this experience. Then, we waited for about 15 minutes when they finally brought our food to us. We looked in the bag. No sauce and no napkins. Napkins are a priority. We shouldn’t have to ask after 15 minutes. We also asked for sauce again and waited another 2 minutes. Wasn’t a good experience. We also saw other cars getting pulled. That is not allowed. But, they did it anyway. The food is ok but overall, I wouldn’t waste time here unless you have extra.
Arby's on Lorna Road in Hoover Al is supposed to open at 9:30 and I've been at the drive thru for 10 minutes.
A lady inside says they are just opening.
However, finally at 10:42 Someone finally took our order
Does the owner of this Arby's know his employees are late to open?
I've been in retail for 45 years and this is unacceptable.
Atmosphere: 1
Food: 4
Service: 1
Service was a little slow but they had the Meats, unlike how the Arby's near interstate was out of roast beef and bacon. Neither of which was mentioned until after I had ordered.
Why I drove a little longer to get to this restaurant.
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Loaded Curly Fries, Curly Fries, Roast Beef, Fish Sandwich, French Dip
If I could give zero stars I would. This evening. I ordered a number 1. I was given only a drink and told to park and wait for the rest of my meal. After waiting 20 mins I decided to go inside. Once inside I was told an employee stole my food and left for the night and that employee laughed in my face. I was told I would have to wait more time for it to be made all over again. I asked for a refund and I was told I had to wait on that as well. Mind you there were no customers inside the store and only one at the window. With two drive thru employees standing together and one cook on staff. The cook was nice but stated they would help but do not work the cash register. This is the worst customer service I was ever received in my life. I will never eat at this location again.
Atmosphere: 1
Food: 1
Service: 1
Waited 5 minutes for someone to take my order in the drve through line at 12am. No one said anything. Drove around saw a man on the phone at the window so I drove around to the drive through again. Waited another 5 minutes sill no service.
Atmosphere: 3
Food: 1
Service: 1
So nice and friendly and I love the food. It was hot and delicious. Like I always love it. Very thankful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Sandwich, Curly Fries, Fish Sandwich, French Dip Fries Apple Turnover, Chicken Bacon Ranch
Great service provided/ fresh food
Atmosphere: 5
Food: 5
Service: 5
Great service provided/ fresh food
Atmosphere: 5
Food: 5
Service: 5
Every time o go there it always perfect taste and service!❤️
Atmosphere: 5
Food: 5
Service: 5
Saw this and walked right back out
Restaurantji Recommends
It just costs too much now. I miss it when we had the 5 beef and cheddar for $5 deals. Those were an amazing value.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Curly Fries, Roast Beef, Chicken Bacon Ranch
This location always does a great job! The employees seem to be happy to be working there.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jalapeno Bites, Greek Gyro, Curly Fries, Reuben
My favorite Arby’s. Everyone seems so happy to be there and my order is never wrong! If you need a cheap quick fix Arby’s is it
Atmosphere: 5
Food: 5
Service: 5
I should have known this wasn't going to be good when I pulled into the empty parking lot. Two employees, 1 male, 1 female, were outside. The male was sitting on the curb by the door, and the female leaning against a white truck. I pulled around to the speaker, and the voice was very faint. I ordered and pulled around. The 1 inside employee told me to pull down however, no one was behind me. He seemed annoyed. I ordered the Buffalo chicken wrap. It was pathetic, cold, and the sauce dripping out of it. I WON'T BE BACK. Where are the quality restaurants??
Atmosphere: 1
Food: 1
Service: 1
I understand the fact that you guys are busy. Atleast acknowledge that I am there waiting for my order to be taken and not look at me and just walk off without saying anything.Waited about 4 mins without acknowledgement.
Atmosphere: 1
Food: 2
Service: 1
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