Charm Thai

3732 Lorna Rd, Hoover
(205) 238-5796

Recent Reviews

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Madaca 99

Nice litlle spot recommended to me. I tried a new dish, Phad Kra Pow Ground Chicken With Fried Egg. It was excellent. The fried egg was really cool looking, it looked like it was served in a funky shell. Ordered chicken satay as a comparison to other Thai I've had. Passed with flying colors. Food presentation was also very good. Oh and the soup was very creamy and tasty.

Atmosphere: 5

Food: 5

Service: 5

Native Girl

Tried the drunken noodles with chicken..medium level spicy and it was delicious! The pad Thai was also delicious. We loved our meal. I have been to expensive Thai places and this place beats them by a long shot. The waitress was super sweet and made sure our needs were met. We loved her service. I would definitely recommend eating here. The atmosphere was cozy and inviting which add to the experience. 10/10 would eat here again!

Atmosphere: 5

Food: 5

Service: 5

Anna Warner

Delicious, spicy, fresh, clean, and cozy! Definitely coming back in a couple days to try more of the menu.

Atmosphere: 5

Food: 5

Service: 5

Clinton Chapman

Been here a few times. Food is good, but it is hit or miss. They have gotten the spice level wrong every time. Service is poor and some staff just sat there doom scrolling. Stinks to run out of water or tea half way through your meal and after waiting for five minutes, have to finally get up and go to the front to ask for a refill.

The atmosphere is good except for the many creepy cameras watching you eat. Not charming.

We will be searching out a new Thai place.

Atmosphere: 3

Food: 4

Service: 2

N A

This place used to be my favorite Thai restaurant when they opened, but recently quality and service has gone way down. I honestly felt a bit scammed with the service.

To start off, the coconut soup used to be really good and unique from all the other Thai restaurants in the area, but this time it was a bit watered down and not flavorful. I ordered the drunken noodles, and when I got my dish, it was clear that no effort went into it. The vegetables were still pretty raw, and the chicken was barely browned. Considering how they took 30 minutes to serve my dish, I would have expected it to be cooked a lot better.

The final straw for me was when it came to payment. My dish was listed as $15.95 on the menu. At payment, I was being charged about $20. When I questioned my server, she told me that the dish rang up for that price in the system, and that she needs to talk to her manager about switching the prices on the menu. However, I strongly believe she was lying and what she did was tip herself without asking me (dined alone so auto-gratuity does not apply). I think this because I was never taken to the tip screen- it immediately just said thank you for payment. As soon as payment was done, the server just walked away, and I never got my receipt. If I try to order the same dish online, after tax it is $17.23, so that just really confirms my theory.

This is extremely poor customer service, and I do not appreciate being lied to like that. Management needs to have a talk with their servers or get employees who are going to be honest. If you decide to dine here, please make sure they are being transparent with you or order online.

Atmosphere: 3

Food: 3

Service: 1

Danny Harris

They have a lot of Thai food and spice level options. The dinner portion was large. I had the Pad See Ew with chicken, which was very flavorful. I asked for mild spice and received just that. I'd come back!

Atmosphere: 5

Food: 5

Service: 5

brian collins

This place serves great Thai. The service can be slow and iffy, but relax and be patient. It's a family run place with flavors that will blow your socks off.

Atmosphere: 4

Food: 5

Service: 4

Valery Perdue

Waited too long to get our food, while people that came after us already had been served.
My sweet tea refill didn’t come back as a sweet tea, something sour instead.
My green curry has a piece of paper inside the dish.
And when we explained it to the server and asked for check, she charged us full price for something we haven’t even started to eat.

Atmosphere: 1

Food: 1

Service: 1

Holly Walker

So so so good - drunken noodles with chicken, I normally stop by blue pacific but they were closed. This is now another top favorite! And so cute inside!

Atmosphere: 5

Food: 5

Service: 5

eldi wirawijaya

sooo gooddddd😍

Atmosphere: 5

Food: 5

Service: 5

Ms Q

It's tough. There are a lot of Thai restaurants between Hoover and Vestavia that are amazing. I kept hearing about this one and was excited to try. The restaurant is very pretty and I liked it. The food was just okay for me, taste and texture-wise. I might try again to see if I got it on an off day.

Atmosphere: 5

Food: 3

Service: 5

Scott Whitlock

We were not charmed. The entrees were fine, not great, but they were a bit basic in spice, and I ordered Thai Hot. Other than that, the appetizers were mediocre at best. The fried rolls were crispy on the outside but watery and mush on the inside. The fresh rolls, which are listed on the menu at 7.95 but we were charged 9.95 for them, were a complete letdown. They were very bland and even the peanut sauce they served with was somewhat bland. In addition, there is a 20% tip added without your permission to the total. Luckily the service was ok if a bit slow, but a 20% built in gratuity, for two people, is inappropriate. I should decide the gratuity, not my server. Overall, most likely will not return. I don't forsee this restaurant lasting that long, especially with Blue Pacific (excellent food with deep deep flavor) right down the road. However, Blue Pacific was closed (really, why even keep business hours if you're not going to follow them or only follow them when you want to?), so this was the place we ate. But we probably won't ever go back.

Atmosphere: 2

Food: 2

Service: 2

Alyaq Khalani

Food 0/10.
Service 1/10.
Didn’t enjoy eating at this restaurant. Felt so so bad when paying for the meal because it wasn’t worth paying for. Absolutely not recommended.

Barbi Wilkerson

I really like the massaman curry lunch special! And the coconut soup that comes with is so delicious!

Josh

Just came in,
Empty restaurant, got the menu after 5 min of sitting by myself and then , no one even showed up to take an order.
Just me with no one that really care for customers.
Very sad

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