Chick-fil-A

1609 Montgomery Hwy, Hoover
(205) 979-9990

Recent Reviews

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Nayheli D. Kdza

A lot of incompetent people at this place if you are in a hurry and don’t have a tremendous amount of patience don’t stop here

T S

It’s always a good place to grab a quick bite to eat and it has healthy options!

Kid-friendliness: Absolutely

Wheelchair accessibility: Yes

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: French Fries, Spicy Chicken Sandwich, Sandwhich, Chick-Fil-A Waffle Potato Fries

Millionaire AK Wealthworthy

Breakfast is a joke here.
Maybe I'm crazy, but it seems to burn off faster than any other food we eat??? Back hungry very quickly.

K. Nels

Until tonight, I was a regular customer. I went through the drive through tonight and ordered a chicken sandwich with no pickles, add Colby jack cheese. When I received the order, it had pepper jack cheese instead. The little rude girl with the glasses was very unfriendly (I've never encountered anyone like her at Chick-fil-a) when I told her nicely that the order was wrong. She just basically snatched it out of my hand and sent it to the back. No apology, just nasty attitude. When she returned, she gave me the exact same sandwich that I'd given her, only with the correct type of cheese, (with an attitude). Who does that? I should have gotten a new fresh sandwich because it had been touched by numerous individuals. SHE NEVER even apologized. To have my intelligence insulted like that really rubbed me the wrong way. I had to get out of my car and go into the store. I told the manager on duty what happened. He was nice, apologized, and gave me a new sandwich. However, when I told him about the rude girl at the drive through he seemed very indifferent as though her behavior was okay. Actually we just stared at each other for a few seconds. He finally said that he would "talk to her about it." That little girl with the glasses and ponytail working at the drive through needs to learn how to treat customers. She has a snappy little attitude that I found very offensive. Although I have been a long time customer, I don't think I'll be back for a while!

Atmosphere: 1

Food: 2

Service: 1

Felecia Dates

Always fast great customer service

Georgia Hamner

Very nice, clean, and comfy.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chick-Fil-A Waffle Potato Fries

Noelle Pride

The night shift was extremely rude. No customers inside of the restaurant when I walked in the team continued their personal conversations and showing videos on their cell phones. I felt extremely ignored. Will not visit again.

Atmosphere: 1

Service: 1

Dany Rold

Always friendly and efficient!🫶🏼love the grilled chicken sandwich with Mac and cheese!☺️

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mac & Cheese, Grilled Chicken Sandwich Meal

Christopher Shadrick

Staff very helpful and nice, the grounds looked very maintained, I got a # one with the Coca-Cola which is a chicken sandwich, and waffle fries, then I also got to order of chicken nuggets, and two pups and a cup and it was all incredibly good

Atmosphere: 5

Food: 5

Service: 5

Candi Clarke

Very dissatisfied with the quality of service I received today. I was informed by a store manager that he would “put my name in the system” due to my order being incorrect from previous purchase. However, upon visiting I was told that my name was not entered into their system and that they could not provide me with the proper order as he has informed. They continuously questioned me about the name of the staff and I informed the lady I wasn’t sure, I know that he was the store manager on shift the day I made the purchase. Due to this matter, I will not be purchasing any more items from this branch and I am very disappointed in the manner of service I was provided by the employees. I don’t know what happened to “My Pleasure” because the staff at this branch didn’t display that demeanor! Management shouldn’t advise of things that they know they won’t follow through with!

Service: 1

Scott Graf

Just passing by...

Rayvon Murray

Great Customer service fresh food quick service!!

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Spicy Chicken Sandwich

Michael Messier

Drive thru

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Spicy Chicken Sandwich

Maiya Z. Washington

Terrible customer service from employee inside and long line today. They had me wait forever in line after I asked if I should pull out just to tell me I had to go inside when the order was ready…. The girl at the drive through was sweet idk what they had going on

kendra shorter

Food great! The customer service is wonderful!

Food: 4

Service: 4

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