Completely disappointed with CFA this morning. I have gone to this location for years and have a Saturday morning routine to take my dog with me to get a pup cup. She looks forward to this each weekend and gets so excited to go to CFA. I asked for a pup cup this morning and they said they are no longer offering those due to new management.
Note to management: You just lost a loyal customer due to a stupid decision on your part.
CORBIN GLASSCOCK
Be prepared to wait 30 minutes in the drive thru. Great experience if you have a nice podcast to listen to.
Ross Williams
My favorite CFA !!!! Love the mobile drive thru!
Atmosphere: 5
Food: 5
Service: 5
Dominique G.
Waited in line over 25 minutes for a mobile order of literally hash browns and 4 chicken minis. I do not recommend coming to this location if you want to get anything in a timely manner. This happens repeatedly!
Atmosphere: 1
Food: 4
Service: 1
Ashley Smith
Amazing food and service! Our favorite in Hoover!
Atmosphere: 5
Food: 5
Service: 5
Sandra Forester
As you're leaving the staff says You have a wonderful day! I say Well of course it's wonderful because I got Chick-fil-A!!!
Atmosphere: 5
Food: 5
Service: 5
Darrian Hall
Food is great. Service is slow. The mobile thru lane is definitely pointless. Still stuck in long lines and put after the people ordering in the regular line
Atmosphere: 2
Food: 4
Service: 2
Bradley Deason
The Mobile thru is a joke, don’t use the app if you want to get your “fast” food here.
Atmosphere: 1
Food: 3
Service: 1
Lola W
The manager and team here give the same service u get in the hood at Popeyes. Several upset customers tonight. I hope someone looks into it I never imagine Chick-fil-A service could be this deplorable. Where were the employees at? Drive through shut down early refused service took 20 minutes for the last truck to get there food made everyone behind who “thought” they could order wait instead of having the car pull to a parking space to at least let the cars behind LEAVE I’ll never be back, the new one on John Hawkins is hands down the best in Hoover these young kids and lazy workers at the grove suck-bad.
M Z
I need to speak to someone about the service I received tonight - none. This place is the worst Chick-fil-A in the state and needs a new manager. I had to come back for sponging missing out of my previous order they were rude and unhelpful let people sit in line forever just to not take their order because they started shutting down early. Awful awful awful service
35 minute wait in drive through. Very unlike most Chick-fil-As. Hope it is an isolated issue.
Atmosphere: 1
Food: 4
Service: 1
Desire Moore
SLOWEST CHIC FIL A EVER . Everytime I give them a chance I’m reminded every reason to not . No reason I spend 10 min in a drive thru for a nugget I placed on the mobile app waited so long my food was cold . If you have people waiting 10 min plus atleast make sure the food is hot !
Atmosphere: 1
Food: 1
Service: 1
Grayfield Hamilton
Quiet, good breakfast, but prefer lunch menu with spicy chicken sandwich and their special fries
Completely disappointed with CFA this morning. I have gone to this location for years and have a Saturday morning routine to take my dog with me to get a pup cup. She looks forward to this each weekend and gets so excited to go to CFA. I asked for a pup cup this morning and they said they are no longer offering those due to new management. Note to management: You just lost a loyal customer due to a stupid decision on your part.
Be prepared to wait 30 minutes in the drive thru. Great experience if you have a nice podcast to listen to.
My favorite CFA !!!! Love the mobile drive thru!
Atmosphere: 5
Food: 5
Service: 5
Waited in line over 25 minutes for a mobile order of literally hash browns and 4 chicken minis. I do not recommend coming to this location if you want to get anything in a timely manner. This happens repeatedly!
Atmosphere: 1
Food: 4
Service: 1
Amazing food and service! Our favorite in Hoover!
Atmosphere: 5
Food: 5
Service: 5
As you're leaving the staff says You have a wonderful day! I say Well of course it's wonderful because I got Chick-fil-A!!!
Atmosphere: 5
Food: 5
Service: 5
Food is great. Service is slow. The mobile thru lane is definitely pointless. Still stuck in long lines and put after the people ordering in the regular line
Atmosphere: 2
Food: 4
Service: 2
The Mobile thru is a joke, don’t use the app if you want to get your “fast” food here.
Atmosphere: 1
Food: 3
Service: 1
The manager and team here give the same service u get in the hood at Popeyes. Several upset customers tonight. I hope someone looks into it I never imagine Chick-fil-A service could be this deplorable. Where were the employees at? Drive through shut down early refused service took 20 minutes for the last truck to get there food made everyone behind who “thought” they could order wait instead of having the car pull to a parking space to at least let the cars behind LEAVE I’ll never be back, the new one on John Hawkins is hands down the best in Hoover these young kids and lazy workers at the grove suck-bad.
I need to speak to someone about the service I received tonight - none. This place is the worst Chick-fil-A in the state and needs a new manager. I had to come back for sponging missing out of my previous order they were rude and unhelpful let people sit in line forever just to not take their order because they started shutting down early. Awful awful awful service
Restaurantji Recommends
Was very busy
Atmosphere: 3
Food: 4
Service: 4
35 minute wait in drive through. Very unlike most Chick-fil-As. Hope it is an isolated issue.
Atmosphere: 1
Food: 4
Service: 1
SLOWEST CHIC FIL A EVER . Everytime I give them a chance I’m reminded every reason to not . No reason I spend 10 min in a drive thru for a nugget I placed on the mobile app waited so long my food was cold . If you have people waiting 10 min plus atleast make sure the food is hot !
Atmosphere: 1
Food: 1
Service: 1
Quiet, good breakfast, but prefer lunch menu with spicy chicken sandwich and their special fries
Atmosphere: 5
Food: 4
Service: 4
Good they're up to. Par
Atmosphere: 5
Food: 5
Service: 5
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