Service was great. Ribs were not fresh but tender in spots with hints that they were seasoned well. It’s just a shame these seemed slightly more than well done. Overcooked some or just plain old ribs. This is a restaurant I usually frequent but may need to take a break from. The ribs actually appear lighter in these images due to being taken with the flash on. Sometimes things happen but hopefully this won’t happen frequently.
Atmosphere: 3
Food: 2
Service: 4
Tom Campbell
The meat and Chow Chow are great. However, and i am not exaggerating, they must train staff to refuse to give you what you order and to take responsibility Fir mistakes. 8 of the last 10 times my order has been incorrect and when it is nobody says they are sorry. This across all locations. It is such a shame. Once the store managertoldme my meat was not cold. It was the temperature of the Refridgerator. When the manager touched it at my table: “Itis supposed to be that temp.” when food is left at the table, servers dash away before you can explaunit is the wrong order. i have managed people for 50 years. If trained and helpaccountable they do not behave this way. From the top poor service has to be allowed. It is sad I'm done. Never again.
K M
We appreciate Drive Thru Marcus for the recommendation at the Hoover location. The customer service and food was stellar. Visit the spot.
Atmosphere: 5
Food: 5
Service: 5
Wayne Ruple
I ate there couple months ago and was my first time to eat at any of their locations. The food, service and atmosphere were great however there was one table and seats in the back that needed cleaning. The guy taking the order up front was friendly, fast and efficient and the BBQ sandwich was very tasty and good.I had a pulled pork sandwich and fries (big which I like) and a drink.
Parking: At lunch and plenty of customers, parking was a bit tight but got lucky and found a spot in front of the door.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Andy
Some of the best BBQ I have ever had! I cannot wait to go back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BBQ Sauce, Baby Back Ribs, Sandwich, Chicken Baker
Brennan Morrison
Tony is the man! Awesome service and great bbq. All the sides were fantastic and the white sauce was great on the spare ribs.
Atmosphere: 5
Food: 5
Service: 5
Leonard Matherson
Pleasurable experience
No Way
I always get a 2 or 3 bone bbq rib sandwich and they do it proper here. The sandwich is always meaty. They give you enough bread, with pickles, and extra sauce in cups. You can get your ribs with or without sauce, too. The food is always delicious. The guy at the drive thru steered me in the right direction suggesting side items that would compliment my meal. A plus👍🏻. The drive thru service is quick even when it's very busy. Tbh, I have to stay away from this location bcuz the food is so delicious, I overdo it. So it's been a while since I've been here. All things in moderation. 💕🩷💕🩷 One day I'll return. 🤣🤣
Parking: Large parking lot on the side and more parking close up to the entrance.
Ordered delivery. When I received order both dinners had a missing side. Why. One dinner had small amount of bbq. Won't be ordering from here again. Too much money for amount of food.
Food: 2
Service: 2
Syreeta Davis
Great service! Great food! Tony went above and beyond even after having a bad day and my order not being right he did his very best to make it right! I’m very appreciative for his excellent customer service and going the extra mile! I highly recommend this restaurant if you’re ever in the area!
The guy in the pink shirt had the best attention and attitude towards everyone
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 1 2 Rack of Ribs with Collard Greens and Mac and Cheese, The Big Baker, BBQ Sandwich, Baby Back Ribs, Salad, Sandwich, Chicken Baker
Christopher Shadrick
Love the food, very clean and friendly stuff, very well organized
Service was great. Ribs were not fresh but tender in spots with hints that they were seasoned well. It’s just a shame these seemed slightly more than well done. Overcooked some or just plain old ribs. This is a restaurant I usually frequent but may need to take a break from. The ribs actually appear lighter in these images due to being taken with the flash on. Sometimes things happen but hopefully this won’t happen frequently.
Atmosphere: 3
Food: 2
Service: 4
The meat and Chow Chow are great. However, and i am not exaggerating, they must train staff to refuse to give you what you order and to take responsibility Fir mistakes. 8 of the last 10 times my order has been incorrect and when it is nobody says they are sorry. This across all locations. It is such a shame. Once the store managertoldme my meat was not cold. It was the temperature of the Refridgerator. When the manager touched it at my table: “Itis supposed to be that temp.” when food is left at the table, servers dash away before you can explaunit is the wrong order. i have managed people for 50 years. If trained and helpaccountable they do not behave this way. From the top poor service has to be allowed. It is sad I'm done. Never again.
We appreciate Drive Thru Marcus for the recommendation at the Hoover location. The customer service and food was stellar. Visit the spot.
Atmosphere: 5
Food: 5
Service: 5
I ate there couple months ago and was my first time to eat at any of their locations. The food, service and atmosphere were great however there was one table and seats in the back that needed cleaning. The guy taking the order up front was friendly, fast and efficient and the BBQ sandwich was very tasty and good.I had a pulled pork sandwich and fries (big which I like) and a drink.
Parking: At lunch and plenty of customers, parking was a bit tight but got lucky and found a spot in front of the door.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Some of the best BBQ I have ever had! I cannot wait to go back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BBQ Sauce, Baby Back Ribs, Sandwich, Chicken Baker
Tony is the man! Awesome service and great bbq. All the sides were fantastic and the white sauce was great on the spare ribs.
Atmosphere: 5
Food: 5
Service: 5
Pleasurable experience
I always get a 2 or 3 bone bbq rib sandwich and they do it proper here. The sandwich is always meaty. They give you enough bread, with pickles, and extra sauce in cups. You can get your ribs with or without sauce, too. The food is always delicious. The guy at the drive thru steered me in the right direction suggesting side items that would compliment my meal. A plus👍🏻. The drive thru service is quick even when it's very busy. Tbh, I have to stay away from this location bcuz the food is so delicious, I overdo it. So it's been a while since I've been here. All things in moderation. 💕🩷💕🩷 One day I'll return. 🤣🤣
Parking: Large parking lot on the side and more parking close up to the entrance.
Food: 5
Service: 5
Recommended dishes: Pulled Pork Sandwich, Smoked Chicken Wings, BBQ Sauce, BBQ Sandwich, Sandwich
Ordered delivery. When I received order both dinners had a missing side. Why. One dinner had small amount of bbq. Won't be ordering from here again. Too much money for amount of food.
Food: 2
Service: 2
Great service! Great food! Tony went above and beyond even after having a bad day and my order not being right he did his very best to make it right! I’m very appreciative for his excellent customer service and going the extra mile! I highly recommend this restaurant if you’re ever in the area!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Always yummy
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BBQ Sandwich, Chicken Baker
Whoever the manager is, he is fantastic. I’ve never had better service ever.
Atmosphere: 5
Food: 5
Service: 5
We always have a great experience here. The food and service are great. We usually receive our order with very little wait.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pulled Pork Sandwich, Fried Okra, BBQ Sandwich, Chicken Baker
The guy in the pink shirt had the best attention and attitude towards everyone
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 1 2 Rack of Ribs with Collard Greens and Mac and Cheese, The Big Baker, BBQ Sandwich, Baby Back Ribs, Salad, Sandwich, Chicken Baker
Love the food, very clean and friendly stuff, very well organized
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
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