Excellent customer service, super clean place! Placed a catering order and the manager added two free bottles of sauce at no cost, will definitely be back!!!!
D Douglass
This used to be the best full moon now it’s the worst service is awful and the food is not even hot
Chris Pharo
That Q was bussin, I love me some slaw and Mac n cheese with my zammich, 💯 I'll be headed to see my folks again
Dream Free
We have passed by for a awhile now and never stopped. We love the Birmingham location and assumed it would be just as good. We finally tried it and it was awful! I am not sure how the rib tips and rips we got had ZERO bbq flavor at all. It was like they had been baked in an oven with very little flavor! It was also not the same portion size as the Birmingham location, there was so much less and a lot of my tips were burned and inedible. Even the fries were half the portion and although hot, they did not have a drop of salt or flavor. The ribs were a little more tender but even some of those were over done on the end. We had to put them in our insta pot to soften them. I don't leave many reviews but seriously this location was so disappointing.
Laura Goodwin
Cashier was on his toes.didn’t mind answering bout our ordered . It
Benny James
Service was great. Ribs were not fresh but tender in spots with hints that they were seasoned well. It’s just a shame these seemed slightly more than well done. Overcooked some or just plain old ribs. This is a restaurant I usually frequent but may need to take a break from. The ribs actually appear lighter in these images due to being taken with the flash on. Sometimes things happen but hopefully this won’t happen frequently.
Atmosphere: 3
Food: 2
Service: 4
Tom Campbell
The meat and Chow Chow are great. However, and i am not exaggerating, they must train staff to refuse to give you what you order and to take responsibility Fir mistakes. 8 of the last 10 times my order has been incorrect and when it is nobody says they are sorry. This across all locations. It is such a shame. Once the store managertoldme my meat was not cold. It was the temperature of the Refridgerator. When the manager touched it at my table: “Itis supposed to be that temp.” when food is left at the table, servers dash away before you can explaunit is the wrong order. i have managed people for 50 years. If trained and helpaccountable they do not behave this way. From the top poor service has to be allowed. It is sad I'm done. Never again.
K M
We appreciate Drive Thru Marcus for the recommendation at the Hoover location. The customer service and food was stellar. Visit the spot.
Atmosphere: 5
Food: 5
Service: 5
Wayne Ruple
I ate there couple months ago and was my first time to eat at any of their locations. The food, service and atmosphere were great however there was one table and seats in the back that needed cleaning. The guy taking the order up front was friendly, fast and efficient and the BBQ sandwich was very tasty and good.I had a pulled pork sandwich and fries (big which I like) and a drink.
Parking: At lunch and plenty of customers, parking was a bit tight but got lucky and found a spot in front of the door.
Some of the best BBQ I have ever had! I cannot wait to go back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BBQ Sauce, Baby Back Ribs, Sandwich, Chicken Baker
Brennan Morrison
Tony is the man! Awesome service and great bbq. All the sides were fantastic and the white sauce was great on the spare ribs.
Atmosphere: 5
Food: 5
Service: 5
Leonard Matherson
Pleasurable experience
No Way
I always get a 2 or 3 bone bbq rib sandwich and they do it proper here. The sandwich is always meaty. They give you enough bread, with pickles, and extra sauce in cups. You can get your ribs with or without sauce, too. The food is always delicious. The guy at the drive thru steered me in the right direction suggesting side items that would compliment my meal. A plus👍🏻. The drive thru service is quick even when it's very busy. Tbh, I have to stay away from this location bcuz the food is so delicious, I overdo it. So it's been a while since I've been here. All things in moderation. 💕🩷💕🩷 One day I'll return. 🤣🤣
Parking: Large parking lot on the side and more parking close up to the entrance.
Ordered delivery. When I received order both dinners had a missing side. Why. One dinner had small amount of bbq. Won't be ordering from here again. Too much money for amount of food.
Great Q.
Excellent customer service, super clean place! Placed a catering order and the manager added two free bottles of sauce at no cost, will definitely be back!!!!
This used to be the best full moon now it’s the worst service is awful and the food is not even hot
That Q was bussin, I love me some slaw and Mac n cheese with my zammich, 💯 I'll be headed to see my folks again
We have passed by for a awhile now and never stopped. We love the Birmingham location and assumed it would be just as good. We finally tried it and it was awful! I am not sure how the rib tips and rips we got had ZERO bbq flavor at all. It was like they had been baked in an oven with very little flavor! It was also not the same portion size as the Birmingham location, there was so much less and a lot of my tips were burned and inedible. Even the fries were half the portion and although hot, they did not have a drop of salt or flavor. The ribs were a little more tender but even some of those were over done on the end. We had to put them in our insta pot to soften them. I don't leave many reviews but seriously this location was so disappointing.
Cashier was on his toes.didn’t mind answering bout our ordered . It
Service was great. Ribs were not fresh but tender in spots with hints that they were seasoned well. It’s just a shame these seemed slightly more than well done. Overcooked some or just plain old ribs. This is a restaurant I usually frequent but may need to take a break from. The ribs actually appear lighter in these images due to being taken with the flash on. Sometimes things happen but hopefully this won’t happen frequently.
Atmosphere: 3
Food: 2
Service: 4
The meat and Chow Chow are great. However, and i am not exaggerating, they must train staff to refuse to give you what you order and to take responsibility Fir mistakes. 8 of the last 10 times my order has been incorrect and when it is nobody says they are sorry. This across all locations. It is such a shame. Once the store managertoldme my meat was not cold. It was the temperature of the Refridgerator. When the manager touched it at my table: “Itis supposed to be that temp.” when food is left at the table, servers dash away before you can explaunit is the wrong order. i have managed people for 50 years. If trained and helpaccountable they do not behave this way. From the top poor service has to be allowed. It is sad I'm done. Never again.
We appreciate Drive Thru Marcus for the recommendation at the Hoover location. The customer service and food was stellar. Visit the spot.
Atmosphere: 5
Food: 5
Service: 5
I ate there couple months ago and was my first time to eat at any of their locations. The food, service and atmosphere were great however there was one table and seats in the back that needed cleaning. The guy taking the order up front was friendly, fast and efficient and the BBQ sandwich was very tasty and good.I had a pulled pork sandwich and fries (big which I like) and a drink.
Parking: At lunch and plenty of customers, parking was a bit tight but got lucky and found a spot in front of the door.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Restaurantji Recommends
Some of the best BBQ I have ever had! I cannot wait to go back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BBQ Sauce, Baby Back Ribs, Sandwich, Chicken Baker
Tony is the man! Awesome service and great bbq. All the sides were fantastic and the white sauce was great on the spare ribs.
Atmosphere: 5
Food: 5
Service: 5
Pleasurable experience
I always get a 2 or 3 bone bbq rib sandwich and they do it proper here. The sandwich is always meaty. They give you enough bread, with pickles, and extra sauce in cups. You can get your ribs with or without sauce, too. The food is always delicious. The guy at the drive thru steered me in the right direction suggesting side items that would compliment my meal. A plus👍🏻. The drive thru service is quick even when it's very busy. Tbh, I have to stay away from this location bcuz the food is so delicious, I overdo it. So it's been a while since I've been here. All things in moderation. 💕🩷💕🩷 One day I'll return. 🤣🤣
Parking: Large parking lot on the side and more parking close up to the entrance.
Food: 5
Service: 5
Recommended dishes: Pulled Pork Sandwich, Smoked Chicken Wings, BBQ Sauce, BBQ Sandwich, Sandwich
Ordered delivery. When I received order both dinners had a missing side. Why. One dinner had small amount of bbq. Won't be ordering from here again. Too much money for amount of food.
Food: 2
Service: 2
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