IHOP
2730 John Hawkins Pkwy, Hoover
(205) 682-2822
Recent Reviews
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The bacon didn't taste like bacon..we couldn't eat it..that never happened before. The tomatoes in my vegetable omelet, I can tell was frozen prior..other than that everything was good...Resturant owners, not good to cut corner...customers can tell...
Nice location. We were seated right away, but service was extremely slow.
Love breakfast
Atmosphere: 5
Food: 5
The food was not hot.
Atmosphere: 4
Food: 3
Service: 5
Love my waiter he was funny and he poured my wife and my coffee
Atmosphere: 5
Food: 5
Service: 5
As someone who values good service and quality food, I recently visited this IHOP location with high expectations, anticipating the comforting breakfast options and friendly atmosphere that the chain is known for. Unfortunately, what I experienced was nothing short of frustrating and disappointing. From start to finish, the service at IHOP was beyond terrible, and the overall experience left me questioning why I ever bothered to visit in the first place.
It all began when we arrived and were greeted with utter indifference by the host. There was no smile, no acknowledgment of our presence, just a flat, “Two?” as if we were a mere inconvenience to him. This was the first of many signs that our visit would not be a pleasant one. Despite the restaurant being far from packed, we were made to wait an unreasonably long time to be seated. While we waited, we could see several empty tables, yet it seemed no one was in any hurry to clean them or make them available for new customers. It was perplexing, to say the least.
Once we were finally seated, we thought things might improve, but the service only continued to deteriorate. Our server, while eventually showing up to take our order, displayed an alarming lack of enthusiasm. She was inattentive and seemed like she was completely uninterested in providing even the basic level of service that any decent restaurant should strive for. We were never offered a refill on our drinks, even though our glasses were empty for a solid 15 minutes, and when we asked for more water, it took another 10 minutes for her to bring it to us.
The worst part of the whole experience came when we finally received our food. After waiting a painfully long time for our meals to arrive, the quality was absolutely subpar. My pancakes were cold, and the syrup served with them seemed like it had been sitting on the counter for far too long. Not only that, but my companion’s eggs were overcooked to the point of being rubbery, and their bacon was burnt beyond recognition. It was clear that the kitchen was either understaffed or poorly managed, as the food had all the signs of being rushed and carelessly prepared.
To make matters worse, when we expressed our dissatisfaction with the meal to the server, she showed no empathy. There was no attempt to make things right, no apology, and certainly no offer of compensation for the horrible experience. It was as if our concerns were an inconvenience to her, and that only added insult to injury. After paying the overpriced bill for a meal that was neither enjoyable nor fulfilling, we left IHOP feeling angry and cheated.
In conclusion, my visit to IHOP was a disaster in every sense of the word. The combination of poor service, unappetizing food, and a general lack of care left me thoroughly disillusioned with the chain. There are so many other restaurants that value their customers and prioritize a high standard of service and food quality, and IHOP is not one of them. I will not be returning, and I highly advise others to think twice before choosing this establishment for their dining needs. Absolutely wouldn't recommend
Atmosphere: 1
Food: 1
Service: 1
Our waitress, Amber, was so kind! We loved her. She provided great service.
Atmosphere: 5
Food: 3
Service: 5
The lady who attended to us was very nice, thanks to her everything was super enjoyable
Food: 5
Service: 5
Poor customer service sat 20min no order taken I walked out
My family and I went to breakfast, it took a while for them to bring us breakfast but it's understandable,
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Everything was great. The only thing only one not all waitress. Our waitress was not friendly. Did not offer any beverages at our table. My first time. Will return
Atmosphere: 5
Food: 5
Service: 4
Great food and staff service excellent
Atmosphere: 4
Food: 5
Service: 5
Good friendly service and food. Booth seats are really worn out and not comfortable.
Atmosphere: 3
Food: 5
Service: 4
Food and service were both great
Atmosphere: 5
Food: 5
Service: 5
I Love this IHOP! Especially the waiter Alex!
Atmosphere: 4
Food: 4
Service: 5
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