I don’t know why I’m taking the time to write a review for Panda Express right now, but wow. We just left the Hoover store and the customer service was so refreshing! Fast food places lately just have rude workers, but these people were awesome. Greeted us kindly, offered us samples, and were just kind. It was also really clean in there. Anyway, thank you guys for making me smile today!
Tonya M
This restaurant was GREAT! I give 10/10, for Fresh, clean, and Customer service! It was my first time there and they did well in helping me choose my best after work dinner. I will definitely be going back soon🙂
Carlos Ortigoza
First Panda Express to have friendly customer service that I've been to and portions served were good.
Ramona Tillery
My Best Friend (Diane) took me here for my first time, several days ago & The food was so Delicious 😋 We ate on the go but we could only eat half of what they put on your to-go plate 👀😋 I'm definitely going to be going back ❤️ It has been many, many years since I've been to a Panda Express 🐼🥡🥢 The one in the Tuscaloosa mall 🤔
Debra Hunter
Awesome food variety and customer service awesome too!
Good hot food, cordial employees and clean restaurant! ⭐⭐⭐⭐⭐
Wheelchair accessibility: Close parking up front for handicapped customers
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Orange Chicken Fried Rice Sirloin w Vegetables
Elizabeth Robertson
Absolutely the worst service, most mediocre food, they didn’t have any artificial sweetener options at all for unsweetened tea, like a major detractor for a diabetic or anyone else trying to reduce unnecessary carbs. The entrees weren’t hot, the staff was rude. Just because a customer gets 2 dishes that aren’t hot and spicy doesn’t mean they don’t know the third isn’t. Asking if peanuts are ok is the more important question since it is a dangerous allergen, but not the question about spiciness. This employee came across as insulting because at the worst he insinuated I didn’t have the intelligence to understand the red pepper symbol on the sign. At best he was stereotyping. FWIW it’s not THAT spicy. My dad’s is hotter…
Atmosphere: 1
Food: 2
Service: 1
Mark Hill
Quick, consistent affordable, and repeatable food.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chicken Egg Roll, Beef with Broccoli, Orange Chicken & Firecracker Shrimp with Chow Mein Noodles
Nathaniel Rankin
I was very please with the selection and freshness of everything.
Vegetarian options: Not much!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Fried Rice with Honey Walnut Shrimp and Orange Chicken, Build Your Own Plate - 2 Half Sides
Have been visiting for a while now, the place is always clean, service is always fast and the food is always great. Although they do run out of entrees from time to time, there isn’t usually a big crowd and there almost always is a free table to dine in at, there are also a few tables outside. They used to have a drive-thru but scrapped it probably because of flooding issues. Restrooms are also clean and there’s lots of parking spots.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Teriyaki Chicken
Lei Wang
Good food, good services
Atmosphere: 5
Food: 5
Service: 5
B.M. Grantham
While traveling thru Birmingham, I decided to have a little fast food Chinese, so looked up the nearest Panda Express. I was glad I had looked it up on GPS, because it would have been difficult to find traveling south on Hwy 31. Kinda hidden from the road. The storefront and restroom were clean. The staff was working hard when I arrived. There wasn't much in the way of interacting. I do like a smile sometimes. Customers did not have to wait long in line to order, and the buffet was stocked with the options available for that day. The food was pretty good. Not bad for fast food. The Angus steak was really good.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Black Pepper Chicken
Bobby
It’s hit or miss at times. No salt for your rice!
Atmosphere: 4
Food: 4
Service: 2
William Ingram
The new staff at this location is a pleasure to dine with. Keonna and Markea had excellent customer service and Brian was being an absolute beast in the kitchen. Food was hot, food was good, and today's experience was a great one.
As a service industry manager myself, thank you for what you do day in and day out.
I don’t know why I’m taking the time to write a review for Panda Express right now, but wow. We just left the Hoover store and the customer service was so refreshing! Fast food places lately just have rude workers, but these people were awesome. Greeted us kindly, offered us samples, and were just kind. It was also really clean in there.
Anyway, thank you guys for making me smile today!
This restaurant was GREAT! I give 10/10, for Fresh, clean, and Customer service! It was my first time there and they did well in helping me choose my best after work dinner. I will definitely be going back soon🙂
First Panda Express to have friendly customer service that I've been to and portions served were good.
My Best Friend (Diane) took me here for my first time, several days ago & The food was so Delicious 😋 We ate on the go but we could only eat half of what they put on your to-go plate 👀😋 I'm definitely going to be going back ❤️ It has been many, many years since I've been to a Panda Express 🐼🥡🥢 The one in the Tuscaloosa mall 🤔
Awesome food variety and customer service awesome too!
I had a nice & excellent server. Fabulous!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Orange Chicken & Firecracker Shrimp with Chow Mein Noodles, Teriyaki Chicken
Good hot food, cordial employees and clean restaurant! ⭐⭐⭐⭐⭐
Wheelchair accessibility: Close parking up front for handicapped customers
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Orange Chicken Fried Rice Sirloin w Vegetables
Absolutely the worst service, most mediocre food, they didn’t have any artificial sweetener options at all for unsweetened tea, like a major detractor for a diabetic or anyone else trying to reduce unnecessary carbs. The entrees weren’t hot, the staff was rude. Just because a customer gets 2 dishes that aren’t hot and spicy doesn’t mean they don’t know the third isn’t. Asking if peanuts are ok is the more important question since it is a dangerous allergen, but not the question about spiciness. This employee came across as insulting because at the worst he insinuated I didn’t have the intelligence to understand the red pepper symbol on the sign. At best he was stereotyping. FWIW it’s not THAT spicy. My dad’s is hotter…
Atmosphere: 1
Food: 2
Service: 1
Quick, consistent affordable, and repeatable food.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chicken Egg Roll, Beef with Broccoli, Orange Chicken & Firecracker Shrimp with Chow Mein Noodles
I was very please with the selection and freshness of everything.
Vegetarian options: Not much!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Fried Rice with Honey Walnut Shrimp and Orange Chicken, Build Your Own Plate - 2 Half Sides
Restaurantji Recommends
Have been visiting for a while now, the place is always clean, service is always fast and the food is always great. Although they do run out of entrees from time to time, there isn’t usually a big crowd and there almost always is a free table to dine in at, there are also a few tables outside. They used to have a drive-thru but scrapped it probably because of flooding issues. Restrooms are also clean and there’s lots of parking spots.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Teriyaki Chicken
Good food, good services
Atmosphere: 5
Food: 5
Service: 5
While traveling thru Birmingham, I decided to have a little fast food Chinese, so looked up the nearest Panda Express. I was glad I had looked it up on GPS, because it would have been difficult to find traveling south on Hwy 31. Kinda hidden from the road.
The storefront and restroom were clean.
The staff was working hard when I arrived. There wasn't much in the way of interacting. I do like a smile sometimes.
Customers did not have to wait long in line to order, and the buffet was stocked with the options available for that day.
The food was pretty good. Not bad for fast food. The Angus steak was really good.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Black Pepper Chicken
It’s hit or miss at times. No salt for your rice!
Atmosphere: 4
Food: 4
Service: 2
The new staff at this location is a pleasure to dine with. Keonna and Markea had excellent customer service and Brian was being an absolute beast in the kitchen. Food was hot, food was good, and today's experience was a great one.
As a service industry manager myself, thank you for what you do day in and day out.
Atmosphere: 5
Food: 5
Service: 5
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