Tropical Smoothie Cafe

3049 John Hawkins Pkwy Suite 100, Hoover
(205) 444-0612

Recent Reviews

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Jay S

The service at this cafe is truly outstanding! Every time I visit, the staff goes above and beyond to make me feel welcome and appreciated. Unfortunately, the experience is significantly marred by the presence of the manager, Denny. His demeanor creates an uncomfortable and tense atmosphere, affecting both the staff and customers alike. For instance, I tried to tip one of the employees for their exceptional service, only to be informed that their manager prohibits them from accepting tips. This policy is not only surprising but raises questions about its legality. In my opinion, Denny's management style is detrimental to the cafe's environment, and he needs to be removed for the sake of both the staff and the patrons.

Ariyona Barlow

I had an AMAZING experience at Tropical Smoothie Cafe, and I have to give a huge shoutout to the manager, Deloris. She was not only incredibly polite and professional, but she truly went above and beyond to make me feel welcomed and taken care of.

Deloris recommended the Caribbean Jerk Chicken Wrap and let me just say — she did not miss! It was absolutely delicious — flavorful, perfectly made, and honestly one of the best things I’ve had in a long time. You can tell she knows the menu and genuinely cares about customers having a great experience.

It’s rare to get service that feels this personal and warm. Deloris has such a positive energy — the kind that makes you want to come back again and again.

If you stop by, definitely ask for her recommendation (and get that Caribbean Jerk Wrap). 10/10, I’ll 100% be back!

Shawn Smith

Had my order behind the counter sitting long enough to go from a fruit smoothie to a fruit drink. Got an adittude when I asked about order after standing at the counter waiting. Not cool.

Naydibet Olivera

Food was great, but the lady behind the counter was very unfriendly.

Elsa

Went in for a quick bday smoothie and the crew was welcoming and attentive. The worker even brought out the smoothie to us and it tasted better than the past smoothies I’ve ordered at other locations. Would come again if in town.

Rayvon Murray

My favorite smoothie place its clean with really good customer service They have good recommendations based on what you're looking for. Keeya is sooo informative!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Island Green, Acai Berry Boost, Mango Magic, Kiwi Quencher

Francis

I got an acai smoothie bowl and it was obvious it was pre-made and frozen. As a smoothie lover I make my own bowls at home all the time, but have also frozen them to eat at a later date, the difference is severely noticeable.

It had 1/3 smoothie, 2/3 toppings, and the acai smoothie was a solid brick of ice.

The toppings were very yummy though and the fruits tasted fresh, even though they were overflowing a little bit and made it difficult to start eating it.

Overall the smoothie bowl still tasted good, it was just the fact it was a frozen ice cube that threw me off.

(I did an online pick up order so I didn't experience any of the customer service, but the people working seemed chill)

Food: 3

Kajari Whiteside

The service at this location is always hit or miss depending on what staff is working that day. Today was definitely rude and poor service. They forgot stuff off of my order and my food was hollow outside of the middle and poorly cut.

Atmosphere: 2

Food: 1

Service: 1

Josh Gerald

I would give this place 69 stars if I could. Jo made my experience so memorable. I was greeted as soon as I entered. And was unsure of what I wanted to try as I had never been to a tropical smoothie cafe before. She gave me some recommendations and I tried what she suggested and it was great. Her attitude and smile made me really feel like I was welcomed there and not just a customer. I would highly recommend this place to anyone wanting to try it. And make sure you try the açaí berry boost!!!

Atmosphere: 5

Food: 5

Service: 5

otis mobley

Food really good and I love how clan the place was I will visit again.

Atmosphere: 5

Food: 5

Service: 5

Sarah Adkins

Smoothies are trash!

Atmosphere: 1

Food: 1

Service: 3

Ivan Adkins

First time here and our last time. Friendly staff but the smoothies are horrible. Way too much ice, barely any flavor. Not sure if its the ice but there is a bad taste underlying the fruit flavor. My wife completely agrees. I will make sure to let everyone know to choose another company for their smoothies. I shoulda have read other reviews first, it seems like I am not the only one. Must have poor management since things havent improved from the other reviews until today.

R Posey

It's sadden me to have to give a bad review, but hopefully this will get to the General Manager or owner's attention at this location. This location has gone down terribly. I have tried to give this location chance after chance. I have been coming here for over 10 years, it was always good the smoothies and the food. Now the only thing is good is the bag of chips that I do not really want. Whomever owns this location can't care about this place. I mean you think because this is Hoover you would have better service/food. Nope!! I really hate this for the Tropical Smoothie cafe reputation. If you want your smoothie and food prepared correctly go to the Inverness location they will not disappoint!! SO SAD!!!!

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Smoothie and a Wrap, Chips, Quesadilla

Alexis Opperman

30+ minutes for two smoothies is unacceptable. I’m still waiting as I write this review. Staff is miserable and not helpful when asking for an update on my order or anyone’s that have gone to ask. This location needs to be managed at a higher standard. Horrible experience.

Atmosphere: 1

Service: 1

Sandy Brown

had a terrible experience at Tropical Smoothie. The employees were more interested in playing on their phones than actually working. My smoothie was made incorrectly and was only half full. I had to send it back to be remade. This kind of service is unacceptable. I will never come here again.

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