Papa Johns Pizza
702 Pelham Rd S, Jacksonville
(256) 435-7272
Recent Reviews
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Good pizza. friendly staff
Atmosphere: 5
Food: 5
Service: 5
Missing toppings on pizza service was sub-par long wait even after online order
Atmosphere: 1
Food: 1
Service: 1
The worst tasting meat pizza I have ever tasted. Meat and sauce had no taste. Crust was half cooked.
Atmosphere: 1
Food: 1
Service: 1
I stopped in this location a few nights ago on a break from doordashing. Tiffany was super friendly and very knowledgeable about the evening specials. I decided to go with the one topping large for $9.99. Brandon came over and listened for as I ordered and that man made the best Pizza I've had in a very long time !y'all are the best!
Atmosphere: 5
Food: 5
Service: 5
So far it’s been great every time I’ve come here. Always got my order right and on time. Hot and fresh and good friendly service.
Atmosphere: 5
Food: 5
Service: 5
I like Papa John's Pizza, but they have gotten worse each time over the past year. I have ordered from 2 different locations, so I don't know what the problem is. Here are some examples... I was given someone else's order, I ordered a thin crust and got a regular style, and another time a pizza was left off.
Atmosphere: 4
Food: 3
Service: 3
Gonna be honest I had a bad experience but not because of the employees on shift. Thursday may 8 I placed an order at a little after 10. DoorDash was supposed to bring the food and no showed. I called and they told me to come get my pizza which is annoying but come to find out there’s only two people working. They gave me the order for free plus an extra pizza. Dude was super nice about it.
So, management needs to staff better and DoorDash sucks. Employees were great and the pizza was good as usual. Overall not my best experience but some quality customer service saved the day.
Atmosphere: 5
Food: 5
Service: 4
Pizza was cold l. The person who answered the phone hung up on me multiple times when trying to recifytue situation. I used to love papa John's not no more
The pizza didn't seem to be cooked evenly or throughly. The crust was under cooked and a bit gummy. The cheese in some spots didn't seem to be melted. The app said it was ready when in reality they were behind and it was not. This was suppose to be a Shaq-a-roni... looks like a regular pepperoni pizza.
Atmosphere: 2
Food: 1
Service: 3
Meant to put this review in 2 days ago when i first saw the pizza but I don’t even understand who or what thing would eat the pizza i received. bannah peppers side was completely covered COMPLETELY covered. It wasn’t edible. didn’t ask for xtra and since the entire side was abused with banana peppers, the cheese was uncooked and looked like a Lunchables pizza. on top of that the pepperoni side may look good, but no, it was awful too on one of the slices. There was about five pepperonis stacked on top of each other so the bottom one was completely uncooked. and it just wasn’t cooked good at all. The crust was hard as a rock couldn’t break it with a cinderblock. like actually. we come here a good bit, but this time we were extremely disappointed like any other reasonable person would be. So I don’t know if it was just a new worker or someone that just doesn’t know how to make pizza. Just know the worker that ate it wouldn’t dare eat the thing.
Restaurantji Recommends
All employees not wear gloves
Atmosphere: 1
Service: 1
Took about an hour to get our pizza. And when we got it, the wrong toppings were on it.
Atmosphere: 3
Food: 2
Service: 1
I would just like to say this store has the best customer service and delivery drivers! We are a large family so we also have large orders. They are always prompt and polite. I don’t recall ever having an issue with an order. Thank you Papa John’s!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chocolate Brownie
Thank you so much, finally I got what I wanted, you are amazing..
Atmosphere: 5
Food: 5
Service: 5
The service was fantastic and the food was great ?. They had made a mistake on my order but the management made it right immediately and that says a lot about the staff. I highly recommend.
Atmosphere: 4
Food: 5
Service: 5
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