Came in to try the new ghost pepper bread. Made my double meat BMT so much better.Hope it stays.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Subway Club, The Ultimate B M T, Cold Cut Combo
Jordan Kitsune
Great place employees very friendly
Atmosphere: 5
Food: 5
Service: 5
Caroline Richards
I haven’t been here for MONTHS because of the attitude that is constantly here. Today I got out of class and decided to go to Subway. The food was as good as subway food is. I thought there would be new staff or that the old staff would have better attitudes. 2/3 of the employees there were nicer. Still a little rude but not as bad. The third person who was working meats was absolutely rude. She was slapping food down on the counter, slamming the oven, not acknowledging people standing right in front of her, and just verbally rude. She was the first person customers had to speak to today. I was already having a bad day and when she spoke to me I had to bite my tongue. If you don’t want to be at work then quit or find somewhere else to work. We all have bad days but every single day? Especially when you’re working with the public? I guess I won’t be there again for another few months if I even go back at all.
Atmosphere: 1
Food: 3
Service: 1
Sam Silver
Bad customer service, ladies working line just look at you and don’t ask what you want. Took our coupon but didn’t apply it to the order. Then ask for a tip. Terrible service
Atmosphere: 2
Food: 2
Service: 1
Michelle Owen
I went there after work today and ordered 2 footlong sandwiches. Both sandwiches were made. When the lady went to put them in the bag there was only 1. Another woman had taken it and put it somewhere with another order. She looked for it and finally got it out of a bag and said it was put on another ticket. I asked if it was the right one. She looked offended that I asked and said yes. Well, I should have opened it and looked. Because when I got home it was nowhere near what I ordered. VERY DISAPPOINTING!!!
Atmosphere: 3
Food: 2
Service: 1
RubyDawn Manning
I DO NOT RECOMMEND THIS LOCATION!!!
I was treated HORRIBLY in this location today. From the first interaction with a particular employee who was rude, and I initially did not realize that she was being condescending. I asked about the difference between the Italian BMT and the Ultimate BMT and she stated they no longer carried the former, and the difference was there was extra provolone. I then ordered the Ultimate BMT and requested American cheese to be added as well. I paid as they were making the sandwich and as I moved over to add toppings, I noticed there was NOT the added cheese as requested. I asked if it was added and the other employee who added the meats said nothing but reached over and lifted the meat to show the cheese underneath. I did see that layer and asked if there was the one I asked for and the lady adding the toppings rudely said "It's right there" I proceeded to order the toppings and when it was done, I looked at my receipt to see the $1.39 upcharge for the American cheese (in addition to the provolone). I stated I was asking because I was charged for this and did not get it. She snatched the sandwich back from the employee at the register and flopped the sandwich down and grabbed cheese and roughly stuffed it onto the sandwich.
I was trying to say never mind because there were three other customers at that time and she LOUDLY said, "You didn't ask me to check for TRIPLE cheese" and I said the menu says Provolone x2 and the added American was the extra charge and she continued to loudly say back to me that I didn't ask for TRIPLE cheese and other argumentative statements. This was very embarrassing and the person at the register heard my request and subsequently charged me for it, but she continued to argue that I did not say that.
If there were no other customers, I would have asked for a refund due to the severely rude treatment that I was subjected to. I was considering this as I was getting my drink, and she continued making loud and snide comments to the other girl "How dare you forget the cheese" and other rude comments in front of the other customers who were waiting to order. I was going to go back and get a refund, but I did not want the confrontation as I had been severely embarrassed already.
I did not even want the sandwich after this altercation.
I have never been treated so badly in a Subway EVER. I am sharing this experience so people in the area are aware of the unprofessional staff at the Jacksonville Subway. I DO NOT RECOMMEND THIS LOCATION!!
Atmosphere: 1
Food: 1
Service: 1
Houston Denham
Whoever is working night shift 5/17/24.ABSOLUTELY fantastic sandwich probably one of the best I've have from this subway good stuff thank y'all!!!!
My ABSOLUTE favorite Subway on Earth! What special about this one you ask? It's everything! The atmosphere, the food, and the people!The crew is wonderful. They work together as a team and can get one lines done fast.They are kind and professional. Everything is clean. It's just a joy to see them interact and to be around them!Good food, great people! Thatsy Subway of Jacksonville!!!
Atmosphere: 5
Food: 5
Service: 5
Shirly Keller
Fast service if it was for me I would have canceled because cashier never charged gloves. No
Atmosphere: 3
Food: 5
Service: 5
Pearl
Normally, I don’t leave reviews, but this happened to me a few weeks ago at this specific Subway. I gave them a coupon, the cashier charged me for two sandwiches when I only ordered one, and my $6.99 order turned into a $22 order to which they refused to refund me and gave me back the same coupon I gave them. This is ridiculous, I would 100% never come back to this Subway.
Atmosphere: 2
Food: 3
Service: 2
Connie Stephens
First time I've ever been to this subway. My husband and I went with our older children that have babies, they took it on themselves to charge my husband and I for refills for the babies sippy cup. When my husband asked them for a refund they told us someone had to pay for them, my daughter tried to tell the lady the kids were hers and she would pay, she totally ignored that. She told us to leave the place, I was already sitting eating with our children and grandchildren. When we didn't leave, she called the police, which told my husband that because it was a private establishment he couldn't go back, but thought it was funny and told him the parking lot wasn't theirs that he could sit there as long as he liked. Then as the rest of my family sit there to finish there food, my 14 year old was looking at the menu board and one of the ladies asked her what she was looking at. The group in today 3/3/2024 was very unprofessional. I think the owner of this restaurant needs to look for employees with people skills.
julie Jones
The food is fine, normal subway. But the workers are just so rude, all have a bad attitude and act mad that you’re there. Just go somewhere else, the bad energy in this place isn’t worth it.
Got my order wrong and we're out of soda
Atmosphere: 1
Food: 1
Service: 1
worst subway ever lol
Atmosphere: 1
Food: 1
Service: 1
Came in to try the new ghost pepper bread. Made my double meat BMT so much better.Hope it stays.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Subway Club, The Ultimate B M T, Cold Cut Combo
Great place employees very friendly
Atmosphere: 5
Food: 5
Service: 5
I haven’t been here for MONTHS because of the attitude that is constantly here. Today I got out of class and decided to go to Subway. The food was as good as subway food is. I thought there would be new staff or that the old staff would have better attitudes. 2/3 of the employees there were nicer. Still a little rude but not as bad. The third person who was working meats was absolutely rude. She was slapping food down on the counter, slamming the oven, not acknowledging people standing right in front of her, and just verbally rude. She was the first person customers had to speak to today. I was already having a bad day and when she spoke to me I had to bite my tongue. If you don’t want to be at work then quit or find somewhere else to work. We all have bad days but every single day? Especially when you’re working with the public? I guess I won’t be there again for another few months if I even go back at all.
Atmosphere: 1
Food: 3
Service: 1
Bad customer service, ladies working line just look at you and don’t ask what you want. Took our coupon but didn’t apply it to the order. Then ask for a tip. Terrible service
Atmosphere: 2
Food: 2
Service: 1
I went there after work today and ordered 2 footlong sandwiches. Both sandwiches were made. When the lady went to put them in the bag there was only 1. Another woman had taken it and put it somewhere with another order. She looked for it and finally got it out of a bag and said it was put on another ticket. I asked if it was the right one. She looked offended that I asked and said yes. Well, I should have opened it and looked. Because when I got home it was nowhere near what I ordered. VERY DISAPPOINTING!!!
Atmosphere: 3
Food: 2
Service: 1
I DO NOT RECOMMEND THIS LOCATION!!!
I was treated HORRIBLY in this location today. From the first interaction with a particular employee who was rude, and I initially did not realize that she was being condescending. I asked about the difference between the Italian BMT and the Ultimate BMT and she stated they no longer carried the former, and the difference was there was extra provolone. I then ordered the Ultimate BMT and requested American cheese to be added as well. I paid as they were making the sandwich and as I moved over to add toppings, I noticed there was NOT the added cheese as requested. I asked if it was added and the other employee who added the meats said nothing but reached over and lifted the meat to show the cheese underneath. I did see that layer and asked if there was the one I asked for and the lady adding the toppings rudely said "It's right there" I proceeded to order the toppings and when it was done, I looked at my receipt to see the $1.39 upcharge for the American cheese (in addition to the provolone). I stated I was asking because I was charged for this and did not get it. She snatched the sandwich back from the employee at the register and flopped the sandwich down and grabbed cheese and roughly stuffed it onto the sandwich.
I was trying to say never mind because there were three other customers at that time and she LOUDLY said, "You didn't ask me to check for TRIPLE cheese" and I said the menu says Provolone x2 and the added American was the extra charge and she continued to loudly say back to me that I didn't ask for TRIPLE cheese and other argumentative statements. This was very embarrassing and the person at the register heard my request and subsequently charged me for it, but she continued to argue that I did not say that.
If there were no other customers, I would have asked for a refund due to the severely rude treatment that I was subjected to. I was considering this as I was getting my drink, and she continued making loud and snide comments to the other girl "How dare you forget the cheese" and other rude comments in front of the other customers who were waiting to order. I was going to go back and get a refund, but I did not want the confrontation as I had been severely embarrassed already.
I did not even want the sandwich after this altercation.
I have never been treated so badly in a Subway EVER. I am sharing this experience so people in the area are aware of the unprofessional staff at the Jacksonville Subway.
I DO NOT RECOMMEND THIS LOCATION!!
Atmosphere: 1
Food: 1
Service: 1
Whoever is working night shift 5/17/24.ABSOLUTELY fantastic sandwich probably one of the best I've have from this subway good stuff thank y'all!!!!
Atmosphere: 4
Food: 4
Service: 4
My sud was delicious ??
Vegetarian options: Lettuce tomato banana peppers bell peppers pickles onion cheese olives spinach
Parking: Jacksonville Alabama Sub way there's also handicap parking
Wheelchair accessibility: Plenty of room for handicap wheelchairs when entering Subway of Jacksonville Alabama
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club
Restaurantji Recommends
My ABSOLUTE favorite Subway on Earth! What special about this one you ask? It's everything! The atmosphere, the food, and the people!The crew is wonderful. They work together as a team and can get one lines done fast.They are kind and professional. Everything is clean. It's just a joy to see them interact and to be around them!Good food, great people! Thatsy Subway of Jacksonville!!!
Atmosphere: 5
Food: 5
Service: 5
Fast service if it was for me I would have canceled because cashier never charged gloves. No
Atmosphere: 3
Food: 5
Service: 5
Normally, I don’t leave reviews, but this happened to me a few weeks ago at this specific Subway. I gave them a coupon, the cashier charged me for two sandwiches when I only ordered one, and my $6.99 order turned into a $22 order to which they refused to refund me and gave me back the same coupon I gave them. This is ridiculous, I would 100% never come back to this Subway.
Atmosphere: 2
Food: 3
Service: 2
First time I've ever been to this subway. My husband and I went with our older children that have babies, they took it on themselves to charge my husband and I for refills for the babies sippy cup. When my husband asked them for a refund they told us someone had to pay for them, my daughter tried to tell the lady the kids were hers and she would pay, she totally ignored that. She told us to leave the place, I was already sitting eating with our children and grandchildren. When we didn't leave, she called the police, which told my husband that because it was a private establishment he couldn't go back, but thought it was funny and told him the parking lot wasn't theirs that he could sit there as long as he liked. Then as the rest of my family sit there to finish there food, my 14 year old was looking at the menu board and one of the ladies asked her what she was looking at. The group in today 3/3/2024 was very unprofessional. I think the owner of this restaurant needs to look for employees with people skills.
The food is fine, normal subway. But the workers are just so rude, all have a bad attitude and act mad that you’re there. Just go somewhere else, the bad energy in this place isn’t worth it.
Atmosphere: 1
Food: 3
Service: 1
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