The food is very hot! straight out of the oven, the cheese is super guey and fresh, same as the meats. (got the meatball sub) As soon as you walk in the atmosphere is extremely welcoming and bright. once you get up to the counter the workers are ready and happy to serve you! They allways have a smile on their face and a fast efficient pace! 10/10 would recommend
Atmosphere: 5
Food: 5
Service: 5
Andrew Spears
Maybe check your chicken prior to serving it would be great... When grilled chicken taste and smells like Fish. You have a problem..
Atmosphere: 1
Food: 1
Service: 1
Oldschool El
App order. App said it was ready. Got in line behind 2 customers, was told to move ahead to the register. Worker at register ignored me for about 3-4 minutes. She checked the other 2 customers out and then walked away, again, completely ignoring me. When she came back, I gave my name. She said they were working on my order; none looked like my order. Meanwhile, 3 more customers arrived & placed their orders. After completing their orders, I approached her with my phone to show her the app showing that I ordered a sub and they had had long enough to prepare it- 35 minutes by this point. Then she pulled out a register tape and showed me (someone else’s order) and stated my order still had 3 minutes before completed. I casually debated with her that that was not my order. By this point I had given my name 7 times and showed them the app order. The lightbulb finally clicked. Without apology or acknowledging any mistake, they finally started making my sandwich. There is no way to get a refund through the app. Believe me, I had the time to try while waiting. So, had I not waited another 5 minutes, I would have blown more than a lunch break. The entire situation would have been fine, except another customer who witnessed my wait, came to the counter and told them they should comp me a cookie for my time. After they refused to acknowledge any problem on their end, the subway employee just handed me my sandwich. And no, the mostly mayo sandwich was not worth the wait nor the money. Subway, you need to re-evaluate this process & teach your employees a little courtesy, like “we’re so sorry for the inconvenience” or something of that nature. Ridiculous!
Atmosphere: 1
Food: 1
Service: 1
Jeff Avila
They had a mix of online orders and in person orders and only prioritized in person orders so I didn't get my order until 50 minutes later. Then someone else grabbed it even though I told them my name. Then proceeded to try to make my sandwich after I verbally said I wanted a refund.
Atmosphere: 3
Food: 1
Service: 1
Ernest Thurston
I used a coupon for a Footlong sub for $6.99. They guyrang it up as $13.74. I showed him the coupon once again, and I asked why. He pointed at a sign on the wall, saying a six inch sub as a meal was $6.99. So I asked him if I could make it a meal since he was charging me $13.74 for the meal. He finally said yes and still took my coupon. I then asked if I could get the drink in a bottle. He said no. I could only get the fountain drink with the meal. I told him I would pay extra for the bottle. He said no, again, you must get a fountain drink. I finally gave up. English is obviously not his first language. The worst, check out experience that I have ever experienced.
Atmosphere: 4
Food: 4
Service: 2
Donnieta Ramos
They must be under new management. The man and woman working could barely understand us. First they put sauce on my husband's sandwich that he wanted in a cup. Then they double charged us for double meat, they changed $13.20 instead of $6.60 for double meat on two footlong's. It took forever to get them to understand that they owed me money back. We have been going to this Subway at least once a week for several months because they were the most consistent fast food restaurant in Jacksonville and for the most part their employees were great. If you decide to go, make sure to check your receipt.
Atmosphere: 3
Food: 3
Service: 2
Brittany Galley
Horrible experience won’t be back if the same crew is there! Must be new! Had to repeat myself several times because they couldnt understand me. The food area was horrible. Everything had everything in it. Old lettuce and very wilted spinach! Asked for fresh spinach and was told it was! Food pieces were all over everything. Got cookies they had to have been there all day. And he used the same gloves he used to make my sandwiches and whoever else’s to grab the cookies. Food was all over his gloves now on the cookies that were hard as a rock( never had any other than very soft cookies). I only purchased because I’m not that kind of person to do that but I won’t be back because it was filthy! Obviously did not eat my meal!
Atmosphere: 1
Food: 1
Service: 1
Vexx Pryor
This one lady needs to get fired, I didn't get her name, I'm not sure if she's the manager or team leader, but she has big unnecessary attitude, like why, I didn't specifically asked her to make my sandwich, she really don't need to be working there.
We need the names of the 2 chunky ladies they seem to be the main problems for everyone.
Atmosphere: 1
Service: 1
Kimberly Hardy
Sunday 6/1/2025 at lunch time, I ordered 3 foot long sandwiches for me and my children. The young man working was very polite. The two women working were less than pleasant and had bad attitudes, clearly not customer service attitudes. They seemed to be irritated that they had to finish making the sandwiches. I got to the register and they told me the total was $49. I was shocked that 3 sandwiches were so much, I was going to make 2 of them meals but opted not to. They were trying to rush me to pay, when I asked how much everything cost because I was still shocked at the total. I’ve never spent that much at subway for the same order, other locations. So they both got smart with me about using the app, and how the deals on the app don’t apply to in store. Ok great. I said “that’s crazy” so the chunky brunette women looked at her friend working with her behind the counter in front of me and said “Nicky, stop making the prices so expensive”. So I told her “you don’t have to be a smart butt, $49 for 3 sandwiches is expensive”. She said “it is but we don’t make the prices”. So I told her “no one said you did, but when you make a smart comment it becomes a problem for you.” She then told me “have a good day”. I am far from a “Karen” and have NEVER done a Google review on any establishment. These two women DO NOT need to be in customer service. I’m appalled at how they treated paying customers.
Came in to try the new ghost pepper bread. Made my double meat BMT so much better.Hope it stays.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Subway Club, The Ultimate B M T, Cold Cut Combo
Jordan Kitsune
Great place employees very friendly
Atmosphere: 5
Food: 5
Service: 5
Caroline Richards
I haven’t been here for MONTHS because of the attitude that is constantly here. Today I got out of class and decided to go to Subway. The food was as good as subway food is. I thought there would be new staff or that the old staff would have better attitudes. 2/3 of the employees there were nicer. Still a little rude but not as bad. The third person who was working meats was absolutely rude. She was slapping food down on the counter, slamming the oven, not acknowledging people standing right in front of her, and just verbally rude. She was the first person customers had to speak to today. I was already having a bad day and when she spoke to me I had to bite my tongue. If you don’t want to be at work then quit or find somewhere else to work. We all have bad days but every single day? Especially when you’re working with the public? I guess I won’t be there again for another few months if I even go back at all.
Atmosphere: 1
Food: 3
Service: 1
Sam Silver
Bad customer service, ladies working line just look at you and don’t ask what you want. Took our coupon but didn’t apply it to the order. Then ask for a tip. Terrible service
The food is very hot! straight out of the oven, the cheese is super guey and fresh, same as the meats. (got the meatball sub) As soon as you walk in the atmosphere is extremely welcoming and bright. once you get up to the counter the workers are ready and happy to serve you! They allways have a smile on their face and a fast efficient pace! 10/10 would recommend
Atmosphere: 5
Food: 5
Service: 5
Maybe check your chicken prior to serving it would be great... When grilled chicken taste and smells like Fish. You have a problem..
Atmosphere: 1
Food: 1
Service: 1
App order. App said it was ready. Got in line behind 2 customers, was told to move ahead to the register. Worker at register ignored me for about 3-4 minutes. She checked the other 2 customers out and then walked away, again, completely ignoring me. When she came back, I gave my name. She said they were working on my order; none looked like my order. Meanwhile, 3 more customers arrived & placed their orders. After completing their orders, I approached her with my phone to show her the app showing that I ordered a sub and they had had long enough to prepare it- 35 minutes by this point. Then she pulled out a register tape and showed me (someone else’s order) and stated my order still had 3 minutes before completed. I casually debated with her that that was not my order. By this point I had given my name 7 times and showed them the app order. The lightbulb finally clicked. Without apology or acknowledging any mistake, they finally started making my sandwich. There is no way to get a refund through the app. Believe me, I had the time to try while waiting. So, had I not waited another 5 minutes, I would have blown more than a lunch break. The entire situation would have been fine, except another customer who witnessed my wait, came to the counter and told them they should comp me a cookie for my time. After they refused to acknowledge any problem on their end, the subway employee just handed me my sandwich. And no, the mostly mayo sandwich was not worth the wait nor the money. Subway, you need to re-evaluate this process & teach your employees a little courtesy, like “we’re so sorry for the inconvenience” or something of that nature. Ridiculous!
Atmosphere: 1
Food: 1
Service: 1
They had a mix of online orders and in person orders and only prioritized in person orders so I didn't get my order until 50 minutes later. Then someone else grabbed it even though I told them my name. Then proceeded to try to make my sandwich after I verbally said I wanted a refund.
Atmosphere: 3
Food: 1
Service: 1
I used a coupon for a Footlong sub for $6.99. They guyrang it up as $13.74. I showed him the coupon once again, and I asked why. He pointed at a sign on the wall, saying a six inch sub as a meal was $6.99. So I asked him if I could make it a meal since he was charging me $13.74 for the meal. He finally said yes and still took my coupon. I then asked if I could get the drink in a bottle. He said no. I could only get the fountain drink with the meal. I told him I would pay extra for the bottle. He said no, again, you must get a fountain drink. I finally gave up. English is obviously not his first language. The worst, check out experience that I have ever experienced.
Atmosphere: 4
Food: 4
Service: 2
They must be under new management. The man and woman working could barely understand us. First they put sauce on my husband's sandwich that he wanted in a cup. Then they double charged us for double meat, they changed $13.20 instead of $6.60 for double meat on two footlong's. It took forever to get them to understand that they owed me money back. We have been going to this Subway at least once a week for several months because they were the most consistent fast food restaurant in Jacksonville and for the most part their employees were great. If you decide to go, make sure to check your receipt.
Atmosphere: 3
Food: 3
Service: 2
Horrible experience won’t be back if the same crew is there! Must be new! Had to repeat myself several times because they couldnt understand me. The food area was horrible. Everything had everything in it. Old lettuce and very wilted spinach! Asked for fresh spinach and was told it was! Food pieces were all over everything. Got cookies they had to have been there all day. And he used the same gloves he used to make my sandwiches and whoever else’s to grab the cookies. Food was all over his gloves now on the cookies that were hard as a rock( never had any other than very soft cookies). I only purchased because I’m not that kind of person to do that but I won’t be back because it was filthy! Obviously did not eat my meal!
Atmosphere: 1
Food: 1
Service: 1
This one lady needs to get fired, I didn't get her name, I'm not sure if she's the manager or team leader, but she has big unnecessary attitude, like why, I didn't specifically asked her to make my sandwich, she really don't need to be working there.
We need the names of the 2 chunky ladies they seem to be the main problems for everyone.
Atmosphere: 1
Service: 1
Sunday 6/1/2025 at lunch time, I ordered 3 foot long sandwiches for me and my children. The young man working was very polite. The two women working were less than pleasant and had bad attitudes, clearly not customer service attitudes. They seemed to be irritated that they had to finish making the sandwiches. I got to the register and they told me the total was $49. I was shocked that 3 sandwiches were so much, I was going to make 2 of them meals but opted not to. They were trying to rush me to pay, when I asked how much everything cost because I was still shocked at the total. I’ve never spent that much at subway for the same order, other locations. So they both got smart with me about using the app, and how the deals on the app don’t apply to in store. Ok great. I said “that’s crazy” so the chunky brunette women looked at her friend working with her behind the counter in front of me and said “Nicky, stop making the prices so expensive”. So I told her “you don’t have to be a smart butt, $49 for 3 sandwiches is expensive”. She said “it is but we don’t make the prices”. So I told her “no one said you did, but when you make a smart comment it becomes a problem for you.” She then told me “have a good day”.
I am far from a “Karen” and have NEVER done a Google review on any establishment. These two women DO NOT need to be in customer service. I’m appalled at how they treated paying customers.
Atmosphere: 1
Food: 3
Service: 1
Got my order wrong and we're out of soda
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
worst subway ever lol
Atmosphere: 1
Food: 1
Service: 1
Came in to try the new ghost pepper bread. Made my double meat BMT so much better.Hope it stays.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Subway Club, The Ultimate B M T, Cold Cut Combo
Great place employees very friendly
Atmosphere: 5
Food: 5
Service: 5
I haven’t been here for MONTHS because of the attitude that is constantly here. Today I got out of class and decided to go to Subway. The food was as good as subway food is. I thought there would be new staff or that the old staff would have better attitudes. 2/3 of the employees there were nicer. Still a little rude but not as bad. The third person who was working meats was absolutely rude. She was slapping food down on the counter, slamming the oven, not acknowledging people standing right in front of her, and just verbally rude. She was the first person customers had to speak to today. I was already having a bad day and when she spoke to me I had to bite my tongue. If you don’t want to be at work then quit or find somewhere else to work. We all have bad days but every single day? Especially when you’re working with the public? I guess I won’t be there again for another few months if I even go back at all.
Atmosphere: 1
Food: 3
Service: 1
Bad customer service, ladies working line just look at you and don’t ask what you want. Took our coupon but didn’t apply it to the order. Then ask for a tip. Terrible service
Atmosphere: 2
Food: 2
Service: 1
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