We got a new Whataburger locally, and this was my first time having anything from this chain, so I was looking forward to seeing what all the hype was about.
Unfortunately it was less than stellar...
First, they completely forgot our fries so wife had to go back for them. Then they were incredibly salty, and that's saying a lot because I love a good salty fry, but these were way overkill.
Then, I open up my burger, which was ordered to be cheese, ketchup, and mayo ONLY on it, and verified as such 3 times by the order taker, was loaded with everything that WASN'T supposed to be on it (lettuce, onion chunks, tomatoes, etc).
Luckily I managed to salvage the burger patty by using my own cheese, buns, and condiments, completely defeating the purpose of paying for it from the restaurant, but I was hungry, so I made due.
After all was said and done, I take a sip from my drink, which is supposed to be Sprite or equivalent, and it tastes like club soda and chlorine. I literally gagged.
Needless to say, I won't go back with this being my first experience.
There was, in fact, zero hype to be found. šš
Jerry Sims
I. love. work. at. my. job
Hathorn Barnes
Madison , MS location
The fries were served lukewarm and the bacon burger was the worst Iāve ever tasted. I took one bite of the burger and a couple of fries before returning the whole order for a full refund. The lemonade tasted like it came from a package that was mixed with water and artificial sweetener. On top of that, I waited in the drive through line for 10-15 minutes before my order was delivered. They take your money first though to make sure you donāt drive off. Iām never going back to any location. The prices are too high for the product and service (or lack thereof). Fast food is a joke!
DeeDee Parrish
Donāt order on the app unless you want your order to be canceled unexpectedly, multiple times & without any explanation because nobody can tell you why. The store, app & customer service all claim to not have access to this information and do not know who or where to find it. Refund? Nope. Not sure when that will happen either.
Jennifer Kenworthy
So I actually love Whataburger, however the one closest to my house in Acworth Georgia is the slowest location Iāve ever seen. At first I thought it was because it was new and employees have to be trained and such. But itās been open for a good while now and it hasnāt changed. Waiting 20-25 minutes to get your food in the drive thru is an every visit thing, and to make matters worse they arenāt even friendly much less apologetic. This is not Whataburger standards, every other location is so much better
Ray Smith
Usually only get grilled chicken and it's great every time. It's the beat one in jville! Only reason atmosphere got 3 stars is the sun shines right in face every time lol
Atmosphere: 3
Food: 5
Service: 5
Yoda
Whataburger should fire there entire staff, and hire people who actually know how to read orders
Atmosphere: 1
Food: 1
Service: 1
pearl durant
Food good, service excellent
Atmosphere: 5
Food: 5
Service: 5
Fred Maddox
Good burgers here. This is a relatively new location in Jacksonville, and this was my first visit.
I went to the new location in Charlotte. Fries were cold and dead. ordered a side of jalapeƱo ranch, it wasn't in the bag so I asked the girl at the drive thru for it. After 5 min I said forget it. Burger was mid at best. zero stars. would not recommend.
Kevin Campbell
Amazing breakfast and kind people ā¤ļø overall great food and great atmosphere great experience.. go here every morning for breakfast š
Atmosphere: 5
Food: 5
Service: 4
Marc Howard
Ever since theyāve sold out it hasnāt been the same. Food quality is horrible, customer service has went down, cleanliness of establishments (at least in Magnolia TX) has gone down.
Mary White
Fries were cold and burger had no pickles and warm not hot!!very disappointed
We got a new Whataburger locally, and this was my first time having anything from this chain, so I was looking forward to seeing what all the hype was about. Unfortunately it was less than stellar... First, they completely forgot our fries so wife had to go back for them. Then they were incredibly salty, and that's saying a lot because I love a good salty fry, but these were way overkill. Then, I open up my burger, which was ordered to be cheese, ketchup, and mayo ONLY on it, and verified as such 3 times by the order taker, was loaded with everything that WASN'T supposed to be on it (lettuce, onion chunks, tomatoes, etc). Luckily I managed to salvage the burger patty by using my own cheese, buns, and condiments, completely defeating the purpose of paying for it from the restaurant, but I was hungry, so I made due. After all was said and done, I take a sip from my drink, which is supposed to be Sprite or equivalent, and it tastes like club soda and chlorine. I literally gagged. Needless to say, I won't go back with this being my first experience. There was, in fact, zero hype to be found. šš
I. love. work. at. my. job
Madison , MS location The fries were served lukewarm and the bacon burger was the worst Iāve ever tasted. I took one bite of the burger and a couple of fries before returning the whole order for a full refund. The lemonade tasted like it came from a package that was mixed with water and artificial sweetener. On top of that, I waited in the drive through line for 10-15 minutes before my order was delivered. They take your money first though to make sure you donāt drive off. Iām never going back to any location. The prices are too high for the product and service (or lack thereof). Fast food is a joke!
Donāt order on the app unless you want your order to be canceled unexpectedly, multiple times & without any explanation because nobody can tell you why. The store, app & customer service all claim to not have access to this information and do not know who or where to find it. Refund? Nope. Not sure when that will happen either.
So I actually love Whataburger, however the one closest to my house in Acworth Georgia is the slowest location Iāve ever seen. At first I thought it was because it was new and employees have to be trained and such. But itās been open for a good while now and it hasnāt changed. Waiting 20-25 minutes to get your food in the drive thru is an every visit thing, and to make matters worse they arenāt even friendly much less apologetic. This is not Whataburger standards, every other location is so much better
Usually only get grilled chicken and it's great every time. It's the beat one in jville!
Only reason atmosphere got 3 stars is the sun shines right in face every time lol
Atmosphere: 3
Food: 5
Service: 5
Whataburger should fire there entire staff, and hire people who actually know how to read orders
Atmosphere: 1
Food: 1
Service: 1
Food good, service excellent
Atmosphere: 5
Food: 5
Service: 5
Good burgers here. This is a relatively new location in Jacksonville, and this was my first visit.
Atmosphere: 3
Food: 4
Service: 5
Food was overcooked and terrible
Restaurantji Recommends
I went to the new location in Charlotte. Fries were cold and dead. ordered a side of jalapeƱo ranch, it wasn't in the bag so I asked the girl at the drive thru for it. After 5 min I said forget it. Burger was mid at best. zero stars. would not recommend.
Amazing breakfast and kind people ā¤ļø overall great food and great atmosphere great experience.. go here every morning for breakfast š
Atmosphere: 5
Food: 5
Service: 4
Ever since theyāve sold out it hasnāt been the same. Food quality is horrible, customer service has went down, cleanliness of establishments (at least in Magnolia TX) has gone down.
Fries were cold and burger had no pickles and warm not hot!!very disappointed
Atmosphere: 5
Food: 1
Service: 5
I've ate here at least 5 times. Kinda trash.
Atmosphere: 3
Food: 2
Service: 3
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