Dunkin'
2111 Moody Pkwy, Leeds
(205) 571-9994
Recent Reviews
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I’ve never known a Dunkin to have an empty drive thru and parking lot. I noticed this one was empty but decided to give it a shot anyway. We stopped in on a Monday about 6:30pm.
I was shocked to see how empty the donut case was. One of the young ladies behind the counter said “we’re out of pretty much everything.” I asked why and she said “I guess they didn’t order enough.” I was thinking they make the donuts there… do they not? Either way; the ladies didn’t seem to be too interested in work. One sat on her phone the whole time we were there while the other got our order together.
Not a terrible experience, but not great either.
Atmosphere: 4
Food: 4
Service: 3
Making tik toks instead of working 🤦🏼♀️
Atmosphere: 1
Food: 1
Service: 1
Have always just ordered coffee prior to this last visit. Decided to get breakfast this last Saturday and ordered the $6 deal through the app. Arrived at scheduled pickup time and had to wait for the vehicle ahead of me to place an order that was over $50 (heard them announce the anount). By the time they filled his order and he left and I got to the window. Food was warm but croissant was soggy, whether it was from too much butter, not being toasted long enough or made too soon, the reason is debatable. The hashbrowns didn't even seem to have been cooked because they were soggy as well. While the iced coffee I ordered was satisfactory, I don't recommend food from this location...stick to donut holes.
Food: 1
Service: 3
Always excellent
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Blend Coffee
I only bought two coffees and they are very delicious.
Service: 5
Ordered an iced hazelnut and lava cake latte and I received a HOT PLAIN coffee how messed up something up like that? If you can’t do your job right then don’t do it at all
Atmosphere: 1
Food: 1
Service: 1
Always out of everything and never can have good attitudes. Never going back that’s for sure. Everytime I go in cause my order was wrong they seem to get annoyed.
Atmosphere: 3
Food: 1
Service: 1
This place is the worst. I ordered a munchkins variety, meaning different ones. They gave me oh, jelly fill and chocolate with glaze the entire bag is that I tried calling over an hour and a 1/2. And the phone lines are busy say your money go somewhere else
Atmosphere: 1
Food: 1
Service: 1
Stopped in for iced coffee & was told we're out of iced coffee. What? No wonder there was no line, no waiting. Ridiculous!!
The only reason I’m not leaving a 1 star review is because of the two girls working tonight, Claire & Kimberly! They were so sweet in explaining the situation of why they couldn’t fulfill my order and went out of their way to try and show me how to get a refund. They even gave me recommendations on locals places that were still open that I could try to visit in order to try and save the valentines surprise for my kids in the morning.
Restaurantji Recommends
The service was very poor and food was not what I wanted
Atmosphere: 5
Food: 1
Service: 1
Recommended dishes: Croissant, Hash Browns
I've been a frequent flier here since opening; the store has had its ups and downs, but lately it is firing on all cylinders. My food is fresh and yummy and my drinks are made right and everything is ready by the time I make it to the store after placing my app order. Cam is always such a pleasure to see in the morning, he's the best!
Atmosphere: 5
Food: 5
Service: 5
I once loved this Dunkin and had the same guy at the window every morning. I went this past week and the staff was new yet again except for a manager and she doesn't really have the best attitude to find out the guy who was usually at the window was no longer there. That guy, a younger blonde headed girl, and the other blonde headed guy who is also no longer there were the only ones who ever got my coffee right. The staff they have now never gets it right. I'll be looking for a new coffee stop on my morning commute.
Atmosphere: 1
Food: 1
Service: 1
They only had one worker when I got there and she had so many cars in the drive tru . She was doing her best. They need help. Another worker came in after being there for 20 or more minutes and took care of me both did a great job. I felt so bad for the young lady.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Dozen Donuts
Just order from uber eats i miss 2 of my iteams. Try to call the store. Never answer
Food: 5
Service: 3
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