Arby's
8817 Hwy 20 W, Madison
(256) 772-7465
Recent Reviews
Sort by
Atmosphere: {{ item.info.Atmosphere }}
Food: {{ item.info.Food }}
Service: {{ item.info.Service }}
Recommended dishes: {{ item.info['Recommended dishes'] }}
The cuisine was excellent and reasonably priced. The lobby was immaculate, and the staff was courteous. Everyone did a fantastic job.
Atmosphere: 5
Food: 5
Service: 5
Went here Monday for lunch and the doors were locked. Went back Wednesday and after standing in line for a few minutes the girl yelled from the back that it was going to be a wait. Not a good way to run a business. I won't be back to this location.
Service: 1
I walked in and there were no employees. I rang the bell and finally someone came to the counter. I tried to order and he said they were out of that. I ordered something else and they were out of that too. I ordered something else and they were out of that too. I ordered something else and they were out of that item as well. Either this person is very, very lazy or is racist as I refuse to believe they are out of beef and chicken at Arby's. I won't be back.
Atmosphere: 3
Food: 1
Service: 1
I would not recommend this restaurant to anybody. The last 2 times I went here to eat.My food was and it was cooked in old grease. Took my order back and asked for fresh food, And it was cooked in old grease And was unfit to eat. The customer service is very poor.
Atmosphere: 1
Food: 1
Service: 1
Spent 30 mins at speaker and nothing
Atmosphere: 1
Food: 1
Service: 1
The girl working the window today (receipt says Gerrieal so possibly her name but unsure) she is always so kind and upbeat. Hoping she knows that the light she shines even in that brief moment is positive and impactful
Service: 5
Great friendly staff. Love the Ruben.
Atmosphere: 4
Food: 5
Service: 5
I frequent this location and never had a problem but I was in there Wednesday August 13th at lunch time and witnessed employees arguing. That’s normal in fast food right, but this argument was a sight to witness. Everything from racial slurs to name calling and even a big butcher knife being drawn! Scarred me as a customer. That is too crazy for me. Threatening someone’s life over an argument is beyond forgivable. I really hope the right actions were followed and people like that don’t continue to work there! I carry a knife on me everyday. And I’m not afraid to use it. Just saying ;)
Atmosphere: 1
Food: 3
Service: 1
First time there, won't be the last. Service was fast and accurate and I believe his name was Xavien was very helpful and friendly.The food was good and we enjoyed dining in
Atmosphere: 5
Food: 5
Service: 5
They don’t ever have beef!!!
Restaurantji Recommends
Excellent drive through service!
I had not been to Arby's in a couple years and we enjoyed the food very much. The team there was wonderful.
Milkshake machine has been broken for over 2 weeks. I guess the manager doesn't know how to call service. I just gave up trying.
Very slow service. Food isn't bad.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: White Cheddar Macaroni & Cheese, Curly Fries
Ordered a regular crispy chicken sandwich and the buffalo chicken sandwich, got pulled up to wait but both were cold, bread was hard and tasted very old. Fries were cold too. Only thing decently cooked were the jalapeño bites. Night time crew was very rude, seemed like they didn’t even want to be working. Horrible service and food, will not be back.
Atmosphere: 1
Food: 1
Service: 1
Loading...