First time ordering from this location and the experience wasn't great. I ordered for curbside, checked in when I arrived and waited 10 minutes with sign of anyone. I went inside only to be told they don't do curbside. Not sure why the app lets you order that way and there isn't an alert or a sign. Once I got home with my order we were missing all the extras - no crackers, cookies or the bacon crumbles for the broc salad. I should have checked the order before i left. Probably won't stop at this location again for take out. The food we did receive was fresh and tasty.
Atmosphere: 4
Food: 5
Service: 3
Billy Tillman
The best chicken salad in Huntsville. From the time I walked in to order the assistant manager was at terminal, she is very menu knowledgeable and pleasant. She recommended the Sassy Scotty for lunch. Absolutely amazing. Thanks again I will return soon.
Atmosphere: 5
Food: 5
Service: 5
Jessy Johnson
I'd be there so many occasions and I always find long red black hair in my soup or my pastas
Atmosphere: 1
Food: 1
Service: 1
M K Brooks
The staff was very courteous.
Atmosphere: 5
Food: 5
Service: 5
Alejandra Duque
We went to Chicken Salad Chick for the first time today! We placed a pick up order and our food was ready within 10 minutes. The food itself was great, although we received a partially wrong order. We both got three scoops and one of my husbands scoops was the wrong salad but he still enjoyed it. The only one that was eh was the buffalo chicken salad, it was just sooo spicy, but we know someone else might love that! I can’t speak for the service very much because all we did was pick it up but it was clean, fast, and tasty!
Food: 5
Service: 4
Recommended dishes: Chicken Salad
Angel S.
Everyone was super kind and quick! New management is doing a great job.
Atmosphere: 5
Food: 5
Service: 5
Will S
Came in on 6/30/2025 at 7:15 and the female cashier was very rude. we clearly inconvenienced her by coming in. My food was wrong after coming in to get the right size soup I paid for I was given attitude. After I get the new soup and head home, the soup was the wrong one now and the sandwich I got was also wrong.
Atmosphere: 1
Food: 1
Service: 1
PT
Disappointed in the rudeness of the staff. Normally when you pay for a bowl, and are given a cup (smaller size), good customer service would acknowledge and correct the issue. This team? Nope. They’d rather give you an attitude and use your bowl as a scooper in the soup which is entirely unsanitary.
Atmosphere: 3
Food: 3
Service: 1
Michele Pappagallo
We love Chicken Salad Chick. I had a scoop of Fancy Nancy with grape salad....fresh and yummy and just the right amount of food for lunch. The service is always friendly and everything is priced very reasonably.
Atmosphere: 5
Food: 5
Service: 5
Andy Serenity
They forgot my crackers with the jalapeño chicken salad.
Telling by the mostly bad reviews this place sucks! I went in to order about 7:30 and the cashier looked like we were an inconvenience to her just stood there staring at us I had to ask them if it was to late to order not a hi what can I do for you, just blank stares. Girl needs to get a better with customer service or this restaurant needs to better with hiring happy people.
Cari Presley
Came to Madison/72 location on Friday at 1:30. No one at the registers. Guy in prep area just stared at me blankly a couple of times. Another employee walked by twice without a word. I could hear other employees giggling behind the cooler. No effort was given to wait on me, so I left. Disappointed in what is usually friendly service.
Emilie Bryant
Manager was rude to both employees and customers. I felt bad for the employees. They were having to tip toe around, afraid to ask customer questions. Won’t be going back. I hope they improve this situation. It was terrible :/
First time ordering from this location and the experience wasn't great. I ordered for curbside, checked in when I arrived and waited 10 minutes with sign of anyone. I went inside only to be told they don't do curbside. Not sure why the app lets you order that way and there isn't an alert or a sign. Once I got home with my order we were missing all the extras - no crackers, cookies or the bacon crumbles for the broc salad. I should have checked the order before i left. Probably won't stop at this location again for take out. The food we did receive was fresh and tasty.
Atmosphere: 4
Food: 5
Service: 3
The best chicken salad in Huntsville. From the time I walked in to order the assistant manager was at terminal, she is very menu knowledgeable and pleasant. She recommended the Sassy Scotty for lunch. Absolutely amazing. Thanks again I will return soon.
Atmosphere: 5
Food: 5
Service: 5
I'd be there so many occasions and I always find long red black hair in my soup or my pastas
Atmosphere: 1
Food: 1
Service: 1
The staff was very courteous.
Atmosphere: 5
Food: 5
Service: 5
We went to Chicken Salad Chick for the first time today! We placed a pick up order and our food was ready within 10 minutes. The food itself was great, although we received a partially wrong order. We both got three scoops and one of my husbands scoops was the wrong salad but he still enjoyed it. The only one that was eh was the buffalo chicken salad, it was just sooo spicy, but we know someone else might love that! I can’t speak for the service very much because all we did was pick it up but it was clean, fast, and tasty!
Food: 5
Service: 4
Recommended dishes: Chicken Salad
Everyone was super kind and quick! New management is doing a great job.
Atmosphere: 5
Food: 5
Service: 5
Came in on 6/30/2025 at 7:15 and the female cashier was very rude. we clearly inconvenienced her by coming in. My food was wrong after coming in to get the right size soup I paid for I was given attitude. After I get the new soup and head home, the soup was the wrong one now and the sandwich I got was also wrong.
Atmosphere: 1
Food: 1
Service: 1
Disappointed in the rudeness of the staff. Normally when you pay for a bowl, and are given a cup (smaller size), good customer service would acknowledge and correct the issue. This team? Nope. They’d rather give you an attitude and use your bowl as a scooper in the soup which is entirely unsanitary.
Atmosphere: 3
Food: 3
Service: 1
We love Chicken Salad Chick. I had a scoop of Fancy Nancy with grape salad....fresh and yummy and just the right amount of food for lunch. The service is always friendly and everything is priced very reasonably.
Atmosphere: 5
Food: 5
Service: 5
They forgot my crackers with the jalapeño chicken salad.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
I really enjoyed this
Atmosphere: 4
Food: 4
Service: 4
Decent food but they are always out of something.
Telling by the mostly bad reviews this place sucks! I went in to order about 7:30 and the cashier looked like we were an inconvenience to her just stood there staring at us I had to ask them if it was to late to order not a hi what can I do for you, just blank stares. Girl needs to get a better with customer service or this restaurant needs to better with hiring happy people.
Came to Madison/72 location on Friday at 1:30. No one at the registers. Guy in prep area just stared at me blankly a couple of times. Another employee walked by twice without a word. I could hear other employees giggling behind the cooler. No effort was given to wait on me, so I left. Disappointed in what is usually friendly service.
Manager was rude to both employees and customers. I felt bad for the employees. They were having to tip toe around, afraid to ask customer questions. Won’t be going back. I hope they improve this situation. It was terrible :/
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