Dairy Queen Grill & Chill
$ • Fast Food, Ice Cream, Burgers
Hours:
11128 County Line Rd, Madison
(256) 325-2740
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We went to Dairy Queen in Madison and I can’t say enough good things about the staff and manager. They went above and beyond to help my son who was recovering from a tonsillectomy.
Tried calling to order my son a birthday cake. Called and was hung up on when telling them what I wanted to order. Called back multiple times, and they don't answer. Finally got them back, and was told I would be called back this evening by the cake decorator. Didn't get a call, and tried to call again and no one will answer. I highly doubt I'll get to even place an order at this point. It's beyond ridiculous. Horrible service.
over the past service has become much slower and the lack of care is evident. last two times my orders have been wrong (employre even admitted he made a mistake but never offered to correct it), and the wait times have been far too long. Last time the drive through speaker was broken and ot took nearly 40 minutes to order and get my items. what has happened to this location? I'm not driving across town to the other location, but I may switch my business to the neighboring...read full review
Ratings
Menu
Hours
| Monday | 10AM - 10PM |
| Tuesday | 10AM - 10PM |
| Wednesday | 10AM - 10PM |
| Thursday | 10AM - 10PM |
| Friday | 10AM - 10PM |
| Saturday | 10AM - 10PM |
| Sunday | 10AM - 10PM |
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The Dairy Queen Grill & Chill provides a satisfactory dining experience with fresh hot food. Cheeseburgers and fries are prepared as ordered, though fries may not be as crispy as requested. The physical location is clean, and the service is fast and friendly. Customers appreciate the timely preparation and serving of their orders. The team does a fantastic job, and the service has improved to excellent under the new manager, who truly cares about customer service. The availability of milkshakes and amazing blizzards is recommended, especially for a special occasion. Amazing cakes, including beautifully decorated options, are also available and receive high praise from customers.