Dairy Queen Grill & Chill

My dairy queen experience is not always good but this time I love it it was girl at front she welcome me so nicely ask me about my day I love it I was with my son and husband she took my order and after she went in there was her hand and then she make my order the boy was in chill was nice he was smiling the chill was clean I love it I went there to buy cake she saw me the cakes she made she made two amazing cakes that was the best cake I ever saw in Dairy Queen I took one of the cake and then I get 3 blizzard it’s was good her name was maahi I am gonn say she was beautiful and fabulous I love her give her promotion she deserves that
Thank you so much maahi for this lovely experience of my life ✌🏻☺️

Location always serves freah hot food. Usually no wait time. Staff is friendly and they bring your order to table his name was neel he did fantastic job I got the blizzards too and it was amazing 🤩

Just picked up a combo meal and everything tasted warmed up and part of the meal was inedible

This might be the more modern location in Madison, but if you love a good blizzard, go to the other location. We used to go every week for blizzards and got repeatedly shorted on candy pieces. We complained after getting barely anything mixed in a couple of times. They told us we could ask and pay for extra pieces, which we started doing - still barely anything in the blizzards. So that ended our trips there. The other location on 72 makes fantastic blizzards and you don’t have to ask or pay for anything extra.

When I pulled up to place my order, I was initially greeted, which I appreciated. I let the staff member know that it would take me a minute to decide. However, when I was finally ready and began listing my items, he repeatedly cut me off after each one by saying, “Okay, that’ll be all?,” instead of allowing me to finish placing my full order. This made the process feel rushed and frustrating; we ended up talking over each other unnecessarily, and the whole interaction felt tense and awkward because of it.

To make matters worse, he was hard to understand, and when I pulled up to the window, he wasn’t welcoming at all. It felt more like a cold, awkward standoff between two strangers than a typical service interaction. There was no warmth, no confirmation of the order, and no basic customer courtesy.

It wasn’t until after I drove away that I realized I never received my change, even though it was under two dollars, the fact that he never acknowledged or attempted to hand it to me at all is problematic and unprofessional.

All in all, the experience left me feeling uncomfortable and disappointed. A little patience, better communication, and basic courtesy would’ve gone a long way.

I just picked up a DoorDash from this location and was very impressed with how Jenny got the order ready. It consisted of shakes, cheese curds, and a sandwich. I was impressed in the special care taken of the order. Jenny made sure to properly bag food without touching anything or contaminating anything. I will definitely come back for myself!! Great work team!!!

Service was outstanding, very friendly. The dining area was a little too chilly.

Just had the best Reese's Peanut Butter Cup blizzard I have had in my life. 10/10 would blizzard again

Food: 5

Service: 5

Loved trying the $5 2 Single Cheeseburgers with Onion Rings, Drink, & Mini Blizzard for my taste of my experience & it was all good & my brother tried his meal & it was all good too.

Atmosphere: 5

Food: 5

Service: 5

I keep praying I will get the right gravy but never do..Oh c'mon please can I have gravy

Atmosphere: 3

Food: 3

Service: 3

Very nice cashier gave me a cup of ice cream even though I didnt have enough but she let me get it because it was so hot outside

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheeseburger, French Fries, Sundaes

Always stop by here while working. Great little corner spot!

Atmosphere: 5

Food: 5

Service: 4

Holy moly! I am SO happy I chose this DQ for my custom icecream cake! I called a few weeks ago to see if they could make my cake design come to life and at first the employees said it probably isn’t something they could do. However, I got a call from their cake decorator, Jenny a few hours later and she was so excited to hear about my design and request. Not only did she help me place the custom cake order online, but she checked in a few days later with updates on the process. In the end, I have THE PERFECT cake! I want to give a huge props and thank you Jenny. You knocked this one out of the park.

For those of you wanting a custom icecream cake, this DQ is your solution. Great service, great food, and overall a wonderful experience!

Atmosphere: 5

Food: 5

Service: 5

Very empty every time I have visited, but they seem to be pretty good. Went with my lovely gf to grab some shakes and they were pretty good. I give 3 star because the only things I would recommend is their desserts imo

Parking: Enough spaces to park multiple busses

Atmosphere: 2

Food: 4

Service: 4

Recommended dishes: Cheesecake, Brownie, Sundaes

Bring back the brownie!!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Raspberry Fudge Bliss Blizzard, Brownie, Chocolate Dipped Cone, Sundae