This place does not know how to treat its staff. Denied an employee time off for a close relative’s funeral despite it being a month in advance, and call one of their employees with a learning disability slow and stupid. Also made that same employee come in to work while contagious with Rino and RSV!
Atmosphere: 1
Food: 5
Service: 2
Tyra Carter
Placed a order at 850 pm order never showed up
Service: 1
Vonda Howard
I ordered a pizza, and it was an HOUR LATE. There is no real number to call or person to talk to. They connect you to the call center and SAY they are connecting you, but you sit on hold. Same for if you try to speak to a manager. I don't spend my hard-earned money to be mistreated. This is the last time you will get any money from me.
Atmosphere: 1
Food: 1
Service: 1
Elizabeth Garner
I can’t rate the food because I never received it. Ordered a pizza on the app and arrived right on time. The line was out the door and the drive thru was backed up. Once I finally got to the register, the lady said it would be a while since they were running behind. She didn’t seem concerned in the least. I asked how long and they said 30-45 minutes AFTER I had already waited 20 minutes to make it to the registry and I got there when it was supposed to be ready. Worst Pizza Hut I have ever experienced. I will be driving to Valentina’s from now on.
Atmosphere: 1
Service: 1
Charles Stewart
Farewell. Sad to see a historic pizza franchise decay into such a mess. This location specifically used to regularly receive my business and praise. Today was distinctly different and serves as my last customer experience. I learned that I’ve been accruing loyalty points and that they were due to expire. So I did what I ALWAYS do, I called to place an order. Unfortunately the points aren’t valid unless order is placed online. I asked how come, considering every order for the last 7 years was placed over the phone. The representative refused to help with a solution so I asked for a supervisor. He advised he was the Manager. So at 3:54 on 11/12/25 I advised him this would be my last attempt to order anything from them. His exact words “No Worries” and he hung up. I’ll miss my thin crust pep but promise I’ll never return there.
Leaving Dominos now with an excellent looking pizza for $2 less than Pizza Hut.
Atmosphere: 1
Food: 4
Service: 1
Robert Hartfree
Wonderful food wonderful employees would definitely come back!!
Atmosphere: 5
Food: 5
Service: 5
M. B.
Update 2: well it appears they still have a buggy system not giving accurate carry out and delivery times waited inside for 45 minutes, line was almost out the door this may be the last time I go to this location unless the new owners can fix things like they said they would, never had this problem before.
Update: found out the new owners implemented flawed computer system 😡 please be patient with the workers they do serve a nice pie, hopefully they fix it soon
Food was great and people working in there are always great. I am seriously wondering if they got new owners, seeing a lot of changes new call center, constantly understaffed etc.. I hate to see a top notch store, get torn down by corporate greed and outsourcing., I don’t go to Papa John’s or Domino’s bc they went that way years ago. Guess I’ll have to get my pizza fix elsewhere and if I want good customer service I guess I’ll go to locally owned places like Steak Out, they don’t even allow DoorDash. I love it. Edit: I highly doubt that you were changing your labor hiring policies that implemented the call center to keep in store labor down. Plus, it seems you’ve invested in a faulty system. Had to wait almost 2 hours for my food the last time I was. It was explained to me that the store recently got an upgraded system that is not new, but is so buggy that it can’t update expected carry out and delivery times, nor can the stuff update it manually. Is this some AI bs? Please stop taking humans out of the loop and support your local job market properly.
Atmosphere: 5
Food: 5
Service: 3
Tipp Grant
I mean do Pizza Hut not do “pan” anymore? I was not given an option it was hand tossed, deep dish or thin. What happened to that lil greesy residue on your hand and that crisp. I have never had such dry pizza ever in life like tonight. It’s upsetting because if you anything like me I eat out with the kids on special occasions which is rare and you want your food right! I mean it’s sad how people don’t care for their craft anymore and I’m sure they eat out and have high expectations I’m not feeding NOBODY what I wouldn’t myself/family yuck!
Atmosphere: 1
Food: 1
Service: 1
Willow Richard
The manager Kristen is not good. She is rude to her employees!!
Atmosphere: 1
Food: 4
Service: 2
Jennifer Owens
Called twice requesting the remainder of my order and I never received it. Obviously they cannot seem to read, prepare and deliver an entire order. It is really not hard to double check to make sure you have EVERYTHING included before your driver leaves the store. This is a continuing issue with this location.
Robin truly is amazing! She’s the best thing this location has! Greeted by name, addressed a concern I had and just overall looked out for me. A ray of sunshine! Thank you so much Robin.
Lachelle Nelms
The customer service is a zero! The short lady at the front counter that works both drive thru and front counter is rude! Talking to customers like we don’t pay her to be at work then got the nerve to wonder why no one is tipping her her attitude is terrible! I witnessed her being rude to myself as well as lot of other customers! She needs to be retrained on how to treat people with respect! She’s disgusting listen to the cameras on how she talks to customers!
Mina Banks
Most time my husband ordered Pizza
Lovevetta Grigsby
The worse customer service ever will never come back
Jaybugg TV
I placed a delivery order around 9:30pm! I was nervous at first because of it being so late, I received my order in less than 15 mins!
The FOOD WAS AMAZING! Everything was FRESH!! Nothing was overcooked or uncooked! The boneless wings were perfect how I like! Enough sauce for sure! The cinnamon sticks were just melting in my mouth!! I will definitely be back because tonight’s crew just won a Pizza Hut Lover back😊😊😊 Thank yall!
This place does not know how to treat its staff. Denied an employee time off for a close relative’s funeral despite it being a month in advance, and call one of their employees with a learning disability slow and stupid. Also made that same employee come in to work while contagious with Rino and RSV!
Atmosphere: 1
Food: 5
Service: 2
Placed a order at 850 pm order never showed up
Service: 1
I ordered a pizza, and it was an HOUR LATE. There is no real number to call or person to talk to. They connect you to the call center and SAY they are connecting you, but you sit on hold. Same for if you try to speak to a manager. I don't spend my hard-earned money to be mistreated. This is the last time you will get any money from me.
Atmosphere: 1
Food: 1
Service: 1
I can’t rate the food because I never received it. Ordered a pizza on the app and arrived right on time. The line was out the door and the drive thru was backed up. Once I finally got to the register, the lady said it would be a while since they were running behind. She didn’t seem concerned in the least. I asked how long and they said 30-45 minutes AFTER I had already waited 20 minutes to make it to the registry and I got there when it was supposed to be ready. Worst Pizza Hut I have ever experienced. I will be driving to Valentina’s from now on.
Atmosphere: 1
Service: 1
Farewell. Sad to see a historic pizza franchise decay into such a mess. This location specifically used to regularly receive my business and praise. Today was distinctly different and serves as my last customer experience. I learned that I’ve been accruing loyalty points and that they were due to expire. So I did what I ALWAYS do, I called to place an order. Unfortunately the points aren’t valid unless order is placed online. I asked how come, considering every order for the last 7 years was placed over the phone. The representative refused to help with a solution so I asked for a supervisor. He advised he was the Manager. So at 3:54 on 11/12/25 I advised him this would be my last attempt to order anything from them. His exact words “No Worries” and he hung up. I’ll miss my thin crust pep but promise I’ll never return there.
Leaving Dominos now with an excellent looking pizza for $2 less than Pizza Hut.
Atmosphere: 1
Food: 4
Service: 1
Wonderful food wonderful employees would definitely come back!!
Atmosphere: 5
Food: 5
Service: 5
Update 2: well it appears they still have a buggy system not giving accurate carry out and delivery times waited inside for 45 minutes, line was almost out the door this may be the last time I go to this location unless the new owners can fix things like they said they would, never had this problem before.
Update: found out the new owners implemented flawed computer system 😡 please be patient with the workers they do serve a nice pie, hopefully they fix it soon
Food was great and people working in there are always great. I am seriously wondering if they got new owners, seeing a lot of changes new call center, constantly understaffed etc.. I hate to see a top notch store, get torn down by corporate greed and outsourcing., I don’t go to Papa John’s or Domino’s bc they went that way years ago. Guess I’ll have to get my pizza fix elsewhere and if I want good customer service I guess I’ll go to locally owned places like Steak Out, they don’t even allow DoorDash. I love it.
Edit: I highly doubt that you were changing your labor hiring policies that implemented the call center to keep in store labor down. Plus, it seems you’ve invested in a faulty system. Had to wait almost 2 hours for my food the last time I was. It was explained to me that the store recently got an upgraded system that is not new, but is so buggy that it can’t update expected carry out and delivery times, nor can the stuff update it manually. Is this some AI bs? Please stop taking humans out of the loop and support your local job market properly.
Atmosphere: 5
Food: 5
Service: 3
I mean do Pizza Hut not do “pan” anymore? I was not given an option it was hand tossed, deep dish or thin. What happened to that lil greesy residue on your hand and that crisp. I have never had such dry pizza ever in life like tonight. It’s upsetting because if you anything like me I eat out with the kids on special occasions which is rare and you want your food right! I mean it’s sad how people don’t care for their craft anymore and I’m sure they eat out and have high expectations I’m not feeding NOBODY what I wouldn’t myself/family yuck!
Atmosphere: 1
Food: 1
Service: 1
The manager Kristen is not good. She is rude to her employees!!
Atmosphere: 1
Food: 4
Service: 2
Called twice requesting the remainder of my order and I never received it. Obviously they cannot seem to read, prepare and deliver an entire order. It is really not hard to double check to make sure you have EVERYTHING included before your driver leaves the store. This is a continuing issue with this location.
Service: 1
Restaurantji Recommends
Robin truly is amazing! She’s the best thing this location has! Greeted by name, addressed a concern I had and just overall looked out for me. A ray of sunshine! Thank you so much Robin.
The customer service is a zero! The short lady at the front counter that works both drive thru and front counter is rude! Talking to customers like we don’t pay her to be at work then got the nerve to wonder why no one is tipping her her attitude is terrible! I witnessed her being rude to myself as well as lot of other customers! She needs to be retrained on how to treat people with respect! She’s disgusting listen to the cameras on how she talks to customers!
Most time my husband ordered Pizza
The worse customer service ever will never come back
I placed a delivery order around 9:30pm! I was nervous at first because of it being so late, I received my order in less than 15 mins!
The FOOD WAS AMAZING! Everything was FRESH!! Nothing was overcooked or uncooked! The boneless wings were perfect how I like! Enough sauce for sure! The cinnamon sticks were just melting in my mouth!! I will definitely be back because tonight’s crew just won a Pizza Hut Lover back😊😊😊 Thank yall!
Food: 5
Service: 5
Recommended dishes: Cinnamon Sticks, Cheese Pizza
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