30 Minute wait only to discover about 4 employees hanging out in the back of the parking lot in the middle of the day. The franchisee here should do a clean sweep, and let everyone go that was working Sunday, April 29.
Sue W.
They're 2 star now. Not getting any better . Went there yesterday and had to wait 20 minutes on a large Coke and a pretzel. Needless to say I drove off. It didn't look like they were even gonna get it for me. I drove all the way to Huntsville to the sonic on Jordan Lane and University Drive it took five minutes for them to give me what I asked for, this Madison sonic is the lousiest sonic I've ever been to in my life. I will not go back but I live out here and it's a shame. I have to drive all the way to Huntsville to get anything from sonic. This is also happened to me three times at the same location. I drove off all three times because I waited 30 minutes one time ridiculous this place is a laugh.
MELANIE M (Somewhere Alabama)
We were told that they are not taking our order. Only taking Uber and DoorDash orders. Won’t be back to that one . Right across from Lowe’s.
Atmosphere: 1
Service: 1
Minseo Kim
Sonics are underrated. The food here was amazing.I recommend putting extra bacons in your biscuits. It tastes wonderful.
Atmosphere: 4
Food: 5
Service: 3
Pamela Woods
The waitresses that came to the car was very good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Andrew Smith
If I could give a negative for service I would… this place is horrible and the slowest restaurant in Madison.
Service: 1
Michael Nugent
Went for blasts, online order said blasts weren't available, ordered some burgers anyway and saw the new peanut butter burger, ordered one. Showed up and waited 15 minutes past my pre-order time. Asked the hopper if the blasts were out, she said the manager messed up the menu somehow and I could order them in person if I wanted.... The peanut butter burger that should have come with PEANUT BUTTER, had none. And the blasts that I had to order, after my my initial app order had barely any of the heath toffee and was basically vanilla ice cream. This obvious lack of management or "quality controll" is getting old at this establishment.
Atmosphere: 3
Food: 2
Service: 2
Autumn M.
Waited over 30 minutes and left without food. I would understand being understaffed however, we were the only car in the parking lot. Pretty ridiculous
I would find another sonic. The workers are trying but they have poor leadership. If you are late as the manage and can't open the store, when you get there, don't send a poor young woman around to tell everyone. That is your job. Not hers. After 27 minutes since ordering and no food, I had to leave. Requested a refund and the manager kept sending the same poor young woman to talk to me. Not her job. Yours.
Atmosphere: 1
Food: 1
Service: 4
Jessie
We submitted our order online in the parking lot at 6:21, got our food over 30 minutes later. Was missing food, had 5 drinks and wasn’t given a drink holder…. But the real deal is, while waiting for our food and watching them make them, we watched the employees smoke in the same area that it got was being made…. I’ll share the full video somewhere else…
Atmosphere: 1
Service: 1
Robbie Smith
It took 10 minutes for the person to come over the speaker. I repeated what I wanted three times. All I wanted was a milkshake and somehow they couldn't comprehend it. Don't waste your time cuz they will surely waste yours.
Michael R.
we ordered 2 Large Cokes w/vanilla. it legit took over 45 mins..WE JUST ORDERED THOSE COKES!! to make things worse we said light ice, and guess what! They didn't put light ice. We look inside sonic and all the employees are just sitting there chilling. INSANELY DISAPPOINTED with this sonic!.
30 Minute wait only to discover about 4 employees hanging out in the back of the parking lot in the middle of the day. The franchisee here should do a clean sweep, and let everyone go that was working Sunday, April 29.
They're 2 star now. Not getting any better . Went there yesterday and had to wait 20 minutes on a large Coke and a pretzel. Needless to say I drove off. It didn't look like they were even gonna get it for me. I drove all the way to Huntsville to the sonic on Jordan Lane and University Drive it took five minutes for them to give me what I asked for, this Madison sonic is the lousiest sonic I've ever been to in my life. I will not go back but I live out here and it's a shame. I have to drive all the way to Huntsville to get anything from sonic. This is also happened to me three times at the same location. I drove off all three times because I waited 30 minutes one time ridiculous this place is a laugh.
We were told that they are not taking our order. Only taking Uber and DoorDash orders. Won’t be back to that one . Right across from Lowe’s.
Atmosphere: 1
Service: 1
Sonics are underrated. The food here was amazing.I recommend putting extra bacons in your biscuits. It tastes wonderful.
Atmosphere: 4
Food: 5
Service: 3
The waitresses that came to the car was very good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
If I could give a negative for service I would… this place is horrible and the slowest restaurant in Madison.
Service: 1
Went for blasts, online order said blasts weren't available, ordered some burgers anyway and saw the new peanut butter burger, ordered one. Showed up and waited 15 minutes past my pre-order time. Asked the hopper if the blasts were out, she said the manager messed up the menu somehow and I could order them in person if I wanted.... The peanut butter burger that should have come with PEANUT BUTTER, had none. And the blasts that I had to order, after my my initial app order had barely any of the heath toffee and was basically vanilla ice cream. This obvious lack of management or "quality controll" is getting old at this establishment.
Atmosphere: 3
Food: 2
Service: 2
Waited over 30 minutes and left without food. I would understand being understaffed however, we were the only car in the parking lot. Pretty ridiculous
Route 44 Cherry-Limades.Enough said!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Burger, Sandwich, Butterfinger Blast Extra Butterfinger, Jumbo Popcorn Chicken, Mozzarella Sticks
Most of our food was fresh but not all. Service was meh at best, didnt feel friendly or
Atmosphere: 2
Food: 4
Service: 1
Restaurantji Recommends
Horrible service and still tipped max.
Atmosphere: 1
Food: 1
Service: 1
I would find another sonic. The workers are trying but they have poor leadership. If you are late as the manage and can't open the store, when you get there, don't send a poor young woman around to tell everyone. That is your job. Not hers. After 27 minutes since ordering and no food, I had to leave. Requested a refund and the manager kept sending the same poor young woman to talk to me. Not her job. Yours.
Atmosphere: 1
Food: 1
Service: 4
We submitted our order online in the parking lot at 6:21, got our food over 30 minutes later. Was missing food, had 5 drinks and wasn’t given a drink holder…. But the real deal is, while waiting for our food and watching them make them, we watched the employees smoke in the same area that it got was being made…. I’ll share the full video somewhere else…
Atmosphere: 1
Service: 1
It took 10 minutes for the person to come over the speaker. I repeated what I wanted three times. All I wanted was a milkshake and somehow they couldn't comprehend it. Don't waste your time cuz they will surely waste yours.
we ordered 2 Large Cokes w/vanilla. it legit took over 45 mins..WE JUST ORDERED THOSE COKES!! to make things worse we said light ice, and guess what! They didn't put light ice. We look inside sonic and all the employees are just sitting there chilling. INSANELY DISAPPOINTED with this sonic!.