Took a bit to get acknowledged by the two baristas bustling about, who finally told us it'd be a while because there were 10 mobile orders ahead of us. How are mobile orders priority over people standing right in front of you? There was literally no one else there and we were told it'd be a 15 minute wait, how ridiculous...
The owners need to reevaluate their model and prioritize people over apps. Of course I'll get the generic response of "sorry to hear about this but appreciate you sharing your experience" blah blah, the same thing they put on every low rated review... If you actually cared, you wouldn't be posting the same generic response while rocking a 3.4 star rating!
Forget grabbing Starbucks while in Kroger, just hop over to PJs, right behind the store, for better coffee and better service.
Service: 1
Cassie Brown
Went to get a drink just after 3 pm on a Friday and they were closed! What Starbucks closes before school gets out???
Jared Loomis
I don't understand how this location can always be out of everything. Even when the app shows available, we show up and they tell us they're out.
Atmosphere: 3
Food: 2
Service: 2
Jason Hunter
This Starbucks always closes early or be closed during the advertised open/closed hours. Today is Sunday, April 14th, and they are closed a whole 2 hours in advanced. It’s not the first time but it nice to abide by the advertised business hours.
Atmosphere: 4
Food: 3
Service: 1
Kenzy Long
Drinks were watered down and tasted terrible. They did not have the food we ordered and then offered a "free" substitute. It is not free if I already paid.
Atmosphere: 2
Food: 3
Service: 2
Nacole Collins
👍🏼
Atmosphere: 4
Food: 5
Service: 5
Jules Reviews
First off, their machine is broken extremely frequently, so you can't even get served.Then, if you're like me and have severe reactions to dairy and need alternative milk, you get charged $0.70 extra (unfair but a corporate policy), and this place consistently underserves the amount of alternative milk compared to dairy milk. I know this because I order dairy drinks for others in my party, and their cups are fuller.I have been going here for years for the convenience, but it's very frustrating to be overcharged for a medical issue (again, I get that it's from corporate) and then underserved on top of that.Oh, and because it's inside a Kroger, you have to go through Kroger customer service to fix any funding or cancellation issues you run into (like when their machine breaks AGAIN and you've already paid for an order; the refund has to be done in person at the Kroger customer service desk). I wouldn't knock a star off for it, but people should be aware that it's more likely to be an issue at this store because their machine is garbage.
Service: 1
James Brock
Come on really? This is the second time. Where is the drink? I come here because the others around here take over 30 minutes for a drink. But this is what is at the Kroger. I’ll just make my own and save the money.
Took a bit to get acknowledged by the two baristas bustling about, who finally told us it'd be a while because there were 10 mobile orders ahead of us. How are mobile orders priority over people standing right in front of you? There was literally no one else there and we were told it'd be a 15 minute wait, how ridiculous...
The owners need to reevaluate their model and prioritize people over apps. Of course I'll get the generic response of "sorry to hear about this but appreciate you sharing your experience" blah blah, the same thing they put on every low rated review... If you actually cared, you wouldn't be posting the same generic response while rocking a 3.4 star rating!
Forget grabbing Starbucks while in Kroger, just hop over to PJs, right behind the store, for better coffee and better service.
Service: 1
Went to get a drink just after 3 pm on a Friday and they were closed! What Starbucks closes before school gets out???
I don't understand how this location can always be out of everything. Even when the app shows available, we show up and they tell us they're out.
Atmosphere: 3
Food: 2
Service: 2
This Starbucks always closes early or be closed during the advertised open/closed hours. Today is Sunday, April 14th, and they are closed a whole 2 hours in advanced. It’s not the first time but it nice to abide by the advertised business hours.
Atmosphere: 4
Food: 3
Service: 1
Drinks were watered down and tasted terrible. They did not have the food we ordered and then offered a "free" substitute. It is not free if I already paid.
Atmosphere: 2
Food: 3
Service: 2
👍🏼
Atmosphere: 4
Food: 5
Service: 5
First off, their machine is broken extremely frequently, so you can't even get served.Then, if you're like me and have severe reactions to dairy and need alternative milk, you get charged $0.70 extra (unfair but a corporate policy), and this place consistently underserves the amount of alternative milk compared to dairy milk. I know this because I order dairy drinks for others in my party, and their cups are fuller.I have been going here for years for the convenience, but it's very frustrating to be overcharged for a medical issue (again, I get that it's from corporate) and then underserved on top of that.Oh, and because it's inside a Kroger, you have to go through Kroger customer service to fix any funding or cancellation issues you run into (like when their machine breaks AGAIN and you've already paid for an order; the refund has to be done in person at the Kroger customer service desk). I wouldn't knock a star off for it, but people should be aware that it's more likely to be an issue at this store because their machine is garbage.
Service: 1
Come on really? This is the second time. Where is the drink? I come here because the others around here take over 30 minutes for a drink. But this is what is at the Kroger. I’ll just make my own and save the money.
Atmosphere: 4
Food: 2
Service: 4
THE WORLD RUNS ON DUNKIN!! ?
Atmosphere: 1
Food: 1
Service: 1
Good service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Everything Bagel
Restaurantji Recommends
Good coffee at an premium price.
Atmosphere: 2
Food: 4
Service: 4
Friendly and quick
Atmosphere: 5
Food: 5
Service: 5
The espresso machine is always broken.
the black girl working cash needs to get a reality check and learn how to fake a good attitude.
Gotta have my coffee ☕️
Atmosphere: 5
Food: 5
Service: 5
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