Subway
10971 County Line Rd A, Madison
(256) 461-4191
Recent Reviews
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If I could give this place a 0 I would. Worst customer ever. I came in and ordered 3 subs and they didn't accept my coupon so I went all the way home to get a paper coupon and they expected me to get the same sandwiches they put in their cooler. Wow. He made them over and had an attitude the entire time. When I get home and settled my 8 yr old said his sandwich tasted funny so I tasted mine and indeed it did. The cucumbers had a chemical taste to them as like they didn't rinse them off or something. So I called back and let them know and they were all disrespectful and rude. Told me to bring the sandwiches back and receipt then I said they didn't put the receipt in my bag then they started yelling like a crazy person at me and hung up on me. I will never go to this subway ever again!! I mean never!!! I need to speak with corporate asap.
Atmosphere: 1
Food: 1
Service: 1
I ordered online and they messed up my order. When I went to complain they said I needed to buy another sandwich instead of remaking the one they messed up because “it was an online order”. What difference does that make that it was online. Plus there was 5lbs of mayo on my sandwich, nobody needs that much mayo.
Atmosphere: 4
Food: 4
Service: 1
Made me pay for a water
Atmosphere: 5
Food: 5
Service: 3
*** 1/10/24 Update: I stopped by this Subway after the remodel was complete, the people are still nice but be mindful that the meat and cheese section has a metal cover ovet it, so you cannot see what they are putting on your sandwich. One of the sandwiches I ordered was a turkey and the person who ate that sandwich stated that there was turkey and salami on the sandwich (not what they ordered and not something they normally eat) so they ended up getting ill. Because this location has this barrier that is not typical for a Subway I do not think I will be returning to this location.
This Subway was in the middle of a remodel when I went in. The staff was super nice, the food was fresh, and the store looks and feels clean.
Atmosphere: 5
Food: 5
Service: 5
*** 1/10/24 Update: I stopped by this Subway after the remodel was complete, the people are still nice but be mindful that the meat and cheese section has a metal cover ovet it, so you cannot see what they are putting on your sandwich. One of the sandwiches I ordered was a turkey and the person who ate that sandwich stated that there was turkey and salami on the sandwich (not what they ordered and not something they normally eat) so they ended up getting ill. Because this location has this barrier that is not typical for a Subway I do not think I will be returning to this location.
This Subway was in the middle of a remodel when I went in. The staff was super nice, the food was fresh, and the store looks and feels clean.
Atmosphere: 5
Food: 5
Service: 5
*** 1/10/24 Update: I stopped by this Subway after the remodel was complete, the people are still nice but be mindful that the meat and cheese section has a metal cover ovet it, so you cannot see what they are putting on your sandwich. One of the sandwiches I ordered was a turkey and the person who ate that sandwich stated that there was turkey and salami on the sandwich (not what they ordered and not something they normally eat) so they ended up getting ill. Because this location has this barrier that is not typical for a Subway I do not think I will be returning to this location.This Subway was in the middle of a remodel when I went in. The staff was super nice, the food was fresh, and the store looks and feels clean.
Atmosphere: 5
Food: 5
Service: 5
Today (Sep 12, 2:45) I came to this location for lunch. I walked in and the only employee (at the time) was sweeping around the tables and booths. Everything was clean and well stocked.
He saw me and quickly made my sandwich which was so good!
After I ate I went to the bathroom to wash my hands and it was also clean and fully stocked.
I didn’t catch the name of the gentleman that was working but he was professional and hard working. Please give him a raise or a good bonus!
Atmosphere: 5
Food: 5
Service: 5
Today (Sep 12, 2:45) I came to this location for lunch. I walked in and the only employee (at the time) was sweeping around the tables and booths. Everything was clean and well stocked.He saw me and quickly made my sandwich which was so good!After I ate I went to the bathroom to wash my hands and it was also clean and fully stocked.I didn’t catch the name of the gentleman that was working but he was professional and hard working. Please give him a raise or a good bonus!
Atmosphere: 5
Food: 5
Service: 5
I have had at least six visits to this Subway in the past three months. When the gentleman at the counter is working there, he's always MEAN and apparently angry with the world in general. He's got ZERO customer service qualities and clearly gives me the impression he does not want to be in the restaurant business. I order my food online. The restaurant itself is ALWAYS empty, and I'm starting to understand why that is the case. He screamed "FOOD!!!" at someone in the back when I was there picking up my internet order - I'm presuming the prep bar needed to be restocked. He lacks the professionalism, I'm truly sorry to have to say that. Lastly, I was never greeted, never acknowledged - and he basically slammed the bag of sandwiches on the counter. This particular location does not even participate in the Subway APP program deals. So, yes, I'm finished with this Subway location, I'll take my business elsewhere. Word of advice, a smile goes a very long way - especially working in the customer service industry.
Atmosphere: 1
Food: 4
Service: 1
Havent been here in a few years but I do remeber this location as being clean and providing fresh quality products. No change in what they provided.Yummy sandwiches made to order. Thank you.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This subway made me ascend.
I'd never go again
Good ol Double Meat Deluxe 2x the meat order. Only thing I got was a footling that looked like this. $15.36 for a foot long to look like this. Now I’m stuck at work thinking what to eat after this almost meatless snack
Staff awesome
Atmosphere: 5
Food: 5
Service: 5
Love this place
Atmosphere: 5
Food: 5
Service: 5
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