Tropical Smoothie Cafe
1079 Balch Rd, Madison
(256) 585-2214
Recent Reviews
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Wish these women behind the counter could be a little nicer. I mean I know making smoothies is hard and all.
Atmosphere: 2
Food: 3
Service: 2
Got my smoothie made by a young lady she was so nice but the assistant manager she has very short hair with glasses was extremely rude she was talking to me very rudely after I asked her a question.
Yummy smoothies. Helpful staff.
Atmosphere: 5
Food: 5
Service: 5
Work next door great smoothies I love the mango magic miss passion and Hayden are my favorite workers there they always have a happy smile and they are very quick!!
Atmosphere: 5
Food: 5
Service: 5
I have found several chopped up pieces of yellow rubber in my smoothie!!!!!! There is no telling what I already ingested. This is unacceptable.
We order food from here several times a month and it is healthy delicious and almost always on time.
Atmosphere: 5
Food: 5
Service: 5
Love the pair and save!!
Atmosphere: 5
Food: 5
Service: 5
Gave me the wrong food and once I called she said the manger said “ I’m busy” and hung up in my face. Came up there and they would not replace it. I did not get what I ordered and manger extremely rude! Short hair pixie cut with glasses African American manger. My smoothie also was contaminated with a previous order. Was not made correct 0/10 experience will never be back. Ordered a bacon all American rap and receive something else.
Atmosphere: 1
Food: 1
Service: 1
They made my food wrong and would not replace it! Hung up in my face. Extremely rude manger with short hair African American lady. I did not get what I paid for. Yelling at me over the phone as if I was lying. Ordered an all American bacon rap and got this. Smoothie was contaminated with another smoothie and didn’t taste like it was made correct. Will not be back terrible service.
I loved TSC in Florida, the people welcomed you in, everyone was happy and in a good mood. But this one is awful. The smoothies are never consistent the attitudes are terrible, they’re always out of things, the lids are always popping off ready to spill the smoothie everywhere. Just all around sucks! I just make smoothies at home at this point.
Restaurantji Recommends
Love the Island Green Smoothie!!
Atmosphere: 5
Food: 5
Service: 5
I walked in and my online order wasn’t ready yet. I told the guy who I was and that I can wait for the smoothie. Time goes by, and he finished making a smoothie and placed in the online pickup area. After 5 minutes, I decided to check if that was my drink and there it was. He could have at least said that my order was ready. He did this with a couple other people too. Terrible customer service.
Atmosphere: 2
Food: 2
Service: 1
Service was terrible. The lady in charge was rude to another customer while we were there. Worst experience I’ve had at a tropical smoothie. Our food came out in 20 mins and smoothies took an hour. Never again.
Great place to eat, pretty alright service
Love this place! My friend lives in New Market and bought my first açaí bowl and I ventured here to buy my own. It was the same franchise and did not fail. I really enjoyed it. It was nice and clean. The employees were polite and courteous. The location was away from the main street and has ample parking. Freddy’s is across the lot, so my grand can get his treats and I, mine!
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