Not only did they forget every sauce, the fries were cold along with the chicken, and not to mention even then the chicken was not crunchy, but just hard, the fries were the same, and the mashed potatoes taste like they were instamash, the other box chicken was just mushy on the outside, the overall experience was bad too, they forget our meal while we standing there for about 5 minutes with our order behind the counter
Atmosphere: 2
Food: 1
Service: 2
De'Asia Harriell
The best kfc ever
Atmosphere: 5
Food: 5
Service: 5
Tina A
The worst service and food experience ever! Repeated the order to them multiple times and they still got it wrong. The chicken nuggets were as hard as rocks. Ordered two 5 piece nugget orders, only received one. They didn't give a receipt.
Food: 1
Service: 1
Theresa Wills Snead
Used doordash did not receive mashed potatoes and gravy or macaroni and cheese with my order and did not receive the white and dark meat just dark and I will never use them again
Atmosphere: 1
Kayla
Awesome customer service and great food. Cudos to the 2 ladies that always seem to be there.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Taylor Neal
This KFC fell by the wayside a few years ago, but they've really stepped their game up. I hadn't been in a long, long time, but I decided to stop in and consider a family bucket for dinner... I'm glad I did. Not only did the employees answer my questions, but they were inquisitive to my needs, and attentive to them most importantly. When it took more time to cook my chicken fresh, because of my order, they walked it out to my car with a smile on their face.
Atmosphere: 3
Food: 5
Service: 4
William Glasgow
store hours say they close at 930pm. doors and drive thru closed by 845pm.
We have always liked KFC and in the past, had gone to the Pelham location. That location became so bad that they shut down. The other Pelham location near the interstate is running a close race to the bottom. We thought we were done with KFC.
When we discovered the Montevallo location - and that it served our food cooked properly and they actually give us what we order - we had to leave a good review! We have gone by several times over the past few months, and the food is consistently good. Kudos to the workers and management!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
melvin Young
This location needs to be shut down they never have chicken then you have a 30 minute wait and you ask them for all dark meat and they tell you no but want you to wait 30 minutes because they're out of chicken and this is happening repetitively
Tonya Bigham
They gave my son a kids meal drink but failed to give his kids meal. We get to Orr Park and realize the kids meal is missing. My husband goes back. He said on the ticket was only a kids drink when i know i said meal. He had to order it. They tried to give him the wrong oder twice. Fries were stale. I odered Georgia Brown wings. They gave me the hot ones. They were so small and dry. Not a good experience today.
Kid-friendliness: Its kid friendly but they didnt put my son's kid's meal on the oder.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: 1 Piece Breast Fill Up, Crispy Colonel Sandwich
Ann Lichty
This KFC is my favorite in the area, it is fast service and always spot on with same food.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: 3 PC Chicken Box
Cat Jon
i went to this store 4/13/24 around 630pm. The store was filthy dirty. Tables were not clean,area by soda fountain was disgustingly dirty. My food was ok. Womens Bathroom was dirty. Do better for your customers!
Taste old, rude employees
Atmosphere: 1
Food: 1
Service: 1
Good food, service is a little slow.
Atmosphere: 5
Food: 5
Service: 2
Not only did they forget every sauce, the fries were cold along with the chicken, and not to mention even then the chicken was not crunchy, but just hard, the fries were the same, and the mashed potatoes taste like they were instamash, the other box chicken was just mushy on the outside, the overall experience was bad too, they forget our meal while we standing there for about 5 minutes with our order behind the counter
Atmosphere: 2
Food: 1
Service: 2
The best kfc ever
Atmosphere: 5
Food: 5
Service: 5
The worst service and food experience ever! Repeated the order to them multiple times and they still got it wrong. The chicken nuggets were as hard as rocks. Ordered two 5 piece nugget orders, only received one. They didn't give a receipt.
Food: 1
Service: 1
Used doordash did not receive mashed potatoes and gravy or macaroni and cheese with my order and did not receive the white and dark meat just dark and I will never use them again
Atmosphere: 1
Awesome customer service and great food. Cudos to the 2 ladies that always seem to be there.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
This KFC fell by the wayside a few years ago, but they've really stepped their game up. I hadn't been in a long, long time, but I decided to stop in and consider a family bucket for dinner... I'm glad I did. Not only did the employees answer my questions, but they were inquisitive to my needs, and attentive to them most importantly. When it took more time to cook my chicken fresh, because of my order, they walked it out to my car with a smile on their face.
Atmosphere: 3
Food: 5
Service: 4
store hours say they close at 930pm. doors and drive thru closed by 845pm.
Service: 1
Everything was hot, fresh, and delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Popcorn Nuggets Combo
Restaurantji Recommends
We have always liked KFC and in the past, had gone to the Pelham location. That location became so bad that they shut down. The other Pelham location near the interstate is running a close race to the bottom. We thought we were done with KFC.
When we discovered the Montevallo location - and that it served our food cooked properly and they actually give us what we order - we had to leave a good review! We have gone by several times over the past few months, and the food is consistently good. Kudos to the workers and management!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
This location needs to be shut down they never have chicken then you have a 30 minute wait and you ask them for all dark meat and they tell you no but want you to wait 30 minutes because they're out of chicken and this is happening repetitively
They gave my son a kids meal drink but failed to give his kids meal. We get to Orr Park and realize the kids meal is missing. My husband goes back. He said on the ticket was only a kids drink when i know i said meal. He had to order it. They tried to give him the wrong oder twice. Fries were stale. I odered Georgia Brown wings. They gave me the hot ones. They were so small and dry. Not a good experience today.
Kid-friendliness: Its kid friendly but they didnt put my son's kid's meal on the oder.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: 1 Piece Breast Fill Up, Crispy Colonel Sandwich
This KFC is my favorite in the area, it is fast service and always spot on with same food.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: 3 PC Chicken Box
i went to this store 4/13/24 around 630pm. The store was filthy dirty. Tables were not clean,area by soda fountain was disgustingly dirty. My food was ok. Womens Bathroom was dirty. Do better for your customers!
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