Went to the Montevallo location on Mar 4th to pick up an order that was placed online. The guy at the window was friendly but said he was the cook and running the window. He said he was the only employee there. Just now leaving a review because I did the feedback online and marked to have someone contact me back but should have known that would not happen. Ordered several items over $30 worth. Sat in line for about 15 mins and was finally told to move my car forward and the food would be brought out when ready. The guy did apologize a few times and said he hadn’t forgot about me. Many cars came through the line and left. Some reason they got their food but I didn’t. 45 mins later for a total of 1 hour I sat waiting on my food that I placed online so should have been ready when I got there. Order two smashed potato bowls neither had the fries…2 large mashed potatoes one only had 2 scoops which is definitely not a large…bucket of chicken that was suppose to come with biscuits but there was none. And none of the sauce that was ordered. They should not be open if there is only one employee. It had been about 3 years since we had been because of the same issues. Will not be back.
Atmosphere: 1
Food: 2
Service: 1
tiffany moore
We wasted our money… They told us my chicken would take 5 minutes and we said that’s fine. 5 minutes turned into 15 minutes and our drinks were watered down by then. We went in to try to see if we could refresh our drinks before we got the food and the lady rolled her eyes at us and said the lobby wasn’t open to customers. We got our food finally and they left out my sauce and a side was missing. My husband’s box was soggy and stale. Sadly we already pulled away so I couldn’t get my side but even if we did it doesn’t fix the soggy and stale food. We won’t be going back. Horrible experience and bad food…
Atmosphere: 1
Food: 1
Service: 1
Ce Ce in the City
Need the old staff back. Food is terrible. Liver dinnerThis is what they gave
Atmosphere: 1
Food: 1
Service: 1
Austin Carpenter
They don’t accept cash at the drive thru, prices have increased 30%, and they stopped providing cookies with the famous bowl combo; drink only now. Also the famous bowl no longer has popcorn chicken but 2-3 pieces of huge chicken you have to cut apart. The Dr. Pepper is watery. This place is a JOKE.
Atmosphere: 1
Food: 1
Service: 1
Cassie Dean
What’s the point of placing order on App if we can’t go inside, nope drive thru only. That was the point of ordering so we didn’t have to wait 4 vehicles behind. Lesson learned. Won’t do it again. If I could give zero I would. We get home half the chicken was cold and not cooked. To top it off we ordered 3 sides and each of them looked like they put an ice cream scoop in each one. Family of 3 and it’s a meal for 1. Would have been okay if we didn’t pay 40$
Atmosphere: 1
Food: 1
Service: 1
Amanda Rossi' Marsh
I was so apprehensive about going tonight as I've gotten crappy food on top of crappy service at this location a few times... but my kids were persistent on KFC?️But tonight? ? Not only was the food absolutely delicious and FRESH ?... the young man who took our order had probably the best customer service I've seen at a drive thru in years to be honest. Definitely worth it.
Atmosphere: 5
Food: 5
Service: 5
Lisa Swindle
Fantastic
Atmosphere: 5
Food: 5
Service: 5
Michael Mattingly
We got takeout from KFC in Montevallo AGAIN, because it was awesome the first time! It was just as awesome the second time! Much Much better than years past! Way to go!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
Edwin Calderon
Bad service they take almost like 45 minutes get my
Service: 1
Jackman Harper
Best service I’ve had, the food wasVERY good. And you get your food in less than 5 minutes. And a very clean place. This place is very underated ?
Chicken sandwich was good but they didn't have any pot pie. They are
Atmosphere: 4
Food: 5
Cristie Muehlbauer
The cashier at the window behaves like she is bothered by you being there. She is agitated about the work load. I like the food but the help is just rude.
Atmosphere: 1
Food: 5
Service: 1
Ronnie Burnett
This place is a joke should be closed horrible service waited almost a hour for are food never going
Atmosphere: 1
Food: 1
Service: 1
Kristie Robinson
Ordered online, tried it again. Said to be here at 6:15, and I am still waiting at 6:50p. Been told twice they just dropped the chicken ….
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Crispy Colonel Fill Up, Fried Chicken
Marshall Goggins
Chicken pieces are so small. If not for the batter you wouldn't have anything to
Went to the Montevallo location on Mar 4th to pick up an order that was placed online. The guy at the window was friendly but said he was the cook and running the window. He said he was the only employee there. Just now leaving a review because I did the feedback online and marked to have someone contact me back but should have known that would not happen. Ordered several items over $30 worth. Sat in line for about 15 mins and was finally told to move my car forward and the food would be brought out when ready. The guy did apologize a few times and said he hadn’t forgot about me. Many cars came through the line and left. Some reason they got their food but I didn’t. 45 mins later for a total of 1 hour I sat waiting on my food that I placed online so should have been ready when I got there. Order two smashed potato bowls neither had the fries…2 large mashed potatoes one only had 2 scoops which is definitely not a large…bucket of chicken that was suppose to come with biscuits but there was none. And none of the sauce that was ordered. They should not be open if there is only one employee. It had been about 3 years since we had been because of the same issues. Will not be back.
Atmosphere: 1
Food: 2
Service: 1
We wasted our money… They told us my chicken would take 5 minutes and we said that’s fine. 5 minutes turned into 15 minutes and our drinks were watered down by then. We went in to try to see if we could refresh our drinks before we got the food and the lady rolled her eyes at us and said the lobby wasn’t open to customers. We got our food finally and they left out my sauce and a side was missing. My husband’s box was soggy and stale. Sadly we already pulled away so I couldn’t get my side but even if we did it doesn’t fix the soggy and stale food. We won’t be going back. Horrible experience and bad food…
Atmosphere: 1
Food: 1
Service: 1
Need the old staff back. Food is terrible. Liver dinnerThis is what they gave
Atmosphere: 1
Food: 1
Service: 1
They don’t accept cash at the drive thru, prices have increased 30%, and they stopped providing cookies with the famous bowl combo; drink only now. Also the famous bowl no longer has popcorn chicken but 2-3 pieces of huge chicken you have to cut apart. The Dr. Pepper is watery. This place is a JOKE.
Atmosphere: 1
Food: 1
Service: 1
What’s the point of placing order on App if we can’t go inside, nope drive thru only. That was the point of ordering so we didn’t have to wait 4 vehicles behind. Lesson learned. Won’t do it again. If I could give zero I would. We get home half the chicken was cold and not cooked. To top it off we ordered 3 sides and each of them looked like they put an ice cream scoop in each one. Family of 3 and it’s a meal for 1. Would have been okay if we didn’t pay 40$
Atmosphere: 1
Food: 1
Service: 1
I was so apprehensive about going tonight as I've gotten crappy food on top of crappy service at this location a few times... but my kids were persistent on KFC?️But tonight? ? Not only was the food absolutely delicious and FRESH ?... the young man who took our order had probably the best customer service I've seen at a drive thru in years to be honest. Definitely worth it.
Atmosphere: 5
Food: 5
Service: 5
Fantastic
Atmosphere: 5
Food: 5
Service: 5
We got takeout from KFC in Montevallo AGAIN, because it was awesome the first time! It was just as awesome the second time! Much Much better than years past! Way to go!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
Bad service they take almost like 45 minutes get my
Service: 1
Best service I’ve had, the food wasVERY good. And you get your food in less than 5 minutes. And a very clean place. This place is very underated ?
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Chicken sandwich was good but they didn't have any pot pie. They are
Atmosphere: 4
Food: 5
The cashier at the window behaves like she is bothered by you being there. She is agitated about the work load. I like the food but the help is just rude.
Atmosphere: 1
Food: 5
Service: 1
This place is a joke should be closed horrible service waited almost a hour for are food never going
Atmosphere: 1
Food: 1
Service: 1
Ordered online, tried it again. Said to be here at 6:15, and I am still waiting at 6:50p. Been told twice they just dropped the chicken ….
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Crispy Colonel Fill Up, Fried Chicken
Chicken pieces are so small. If not for the batter you wouldn't have anything to
Atmosphere: 3
Food: 2
Service: 3