Employees were nice and greeted you as they waited on you. Food was good and made to order. Store was a little messy, but I believe they are doing some renovations.
Atmosphere: 4
Food: 5
Service: 5
71 35
Do not eat here
Atmosphere: 1
Food: 1
Service: 5
Hannah Marin
Everytime I go they always give me the wrong order
Kayla Blythe
I want to immediately apologize for a photo of my chewed food. However, it leads to the reason of this review. I placed an online order around 6:00PM and picked it up at the time they said would be ready. Everything was correct and I had everything I ordered, BUT I DID NOT ORDER DIRT ON MY SANDWICH. I eat a lot of greens on my sandwich and the DIRT is the only thing brown in the picture. I realized too late after I bit into my, so far perfectly fine sandwich, and get a really really gritty texture… dirt never hurt anybody, but I don’t tend to add it to my dinner.
Atmosphere: 1
Food: 1
Service: 1
Tremaine Walker
Never enough staff. My online order was put on the back burner. Awful experience.
Atmosphere: 1
Food: 1
Service: 1
Peyton F
I have trouble verbally communicating, couldnt get the app to work and the lady was mean about it last time I was there. Store is clean, but they dont put hardly any ingredients on the sandwich. Crestwood location is cheaper
Atmosphere: 4
Food: 3
Service: 1
Trey Walker
Never enough staff. My online order was put on the back burner. Awful experience.
Atmosphere: 1
Food: 1
Service: 1
Josh Watson
We were denied service because my grandma didn’t want the bad looking tomatoes they had and the “owner” was being a jerk to an old lady. I pray they dismantle every Reneau owned subway because we can do without. See ya when I see ya
Atmosphere: 1
Food: 1
Service: 1
nicole moreland
If there were a zero option, I would have chosen it! Only a 1 so that I could make a review. I show up at 8:45 to only go in to an empty store and wait 10 minutes before a newer employee comes from the back into the lobby. She then goes back into the back and around behind the counter and begins my first 2 out of 5 sandwiches. After she gets those 2 heated, another employee that I later find out is the night time shift leader comes out from either the back or the restroom with another lady that wasn’t working there. They were fixing there clothing, which made it look as if they had been doing something sexual. Then this leader lady asks me how many more sandwiches I had and what they were. I explained to her that I couldn’t tell her and the newer lady what I needed at the same time as I had 3 different texts on my phone of different sandwiches. The shift leader then gets rude with me and ends up taking 2 other orders and preparing them. Even after I kindly tell her between the two what my fifth sandwich is so that I can get finished with my order and get out of there. Before my last sandwich is even started the shift leader has taken up the whole vegetable and sauce side! The newer lady has to dig through all of them to even find the few extra things that I wanted on my sandwich. At 9:05 was telling customers that the store was closed and the man behind me actually locked the door for her. Obviously from other reviews, this is not the first time this has happened! Something definitely needs to be done about this store! On the door it plainly says they close at 9:30 not 9:00! Also to add, I got charged $5.00 extra for extra meat when there was no extra meat stated or on the sandwich, they were very stingy with everything!
Atmosphere: 1
Food: 1
Service: 1
Connie Smith
Can't grasp the hours or when they are open. Not the first time but I show up to this location at about 8:35 on Saturday night. The stores hours says open till 10 p.m. All the lights were on but the doors were locked. ONLY IN MONTEVALLO. ....
Over 1 hour from time of order to receive my sandwich. I don’t have words…
Atmosphere: 3
Service: 1
Christopher Fitch
Wow what a major improvement. Stopped by after not visiting for a while and noticed some amazing changes immediately. Staff was superb and moved with urgency. The new manager Jesse is doing a great job bringing this subway back to life. Food was great and service was again wonderful.
Atmosphere: 5
Food: 5
Service: 5
Michael Thomas
Only 1 person running the entire store. Took me 35 minutes to get a simple ham and cheese sandwich. Hire more people!!!! And pay your existing employees more!!!!
Bailey Quigley
Staff was very rude and inattentive. My sandwhich tasted weird and my stomach is stilled messed up from it. 🤢
Atmosphere: 1
Food: 1
Service: 2
Drew Fitch
Wow what a major improvement. Stopped by after not visiting for a while and noticed some amazing changes immediately. Staff was superb and moved with urgency. The new manager Jesse is doing a great job bringing this subway back to life. Food was great and service was again wonderful.
Employees were nice and greeted you as they waited on you. Food was good and made to order. Store was a little messy, but I believe they are doing some renovations.
Atmosphere: 4
Food: 5
Service: 5
Do not eat here
Atmosphere: 1
Food: 1
Service: 5
Everytime I go they always give me the wrong order
I want to immediately apologize for a photo of my chewed food. However, it leads to the reason of this review. I placed an online order around 6:00PM and picked it up at the time they said would be ready. Everything was correct and I had everything I ordered, BUT I DID NOT ORDER DIRT ON MY SANDWICH. I eat a lot of greens on my sandwich and the DIRT is the only thing brown in the picture. I realized too late after I bit into my, so far perfectly fine sandwich, and get a really really gritty texture… dirt never hurt anybody, but I don’t tend to add it to my dinner.
Atmosphere: 1
Food: 1
Service: 1
Never enough staff. My online order was put on the back burner. Awful experience.
Atmosphere: 1
Food: 1
Service: 1
I have trouble verbally communicating, couldnt get the app to work and the lady was mean about it last time I was there. Store is clean, but they dont put hardly any ingredients on the sandwich. Crestwood location is cheaper
Atmosphere: 4
Food: 3
Service: 1
Never enough staff. My online order was put on the back burner. Awful experience.
Atmosphere: 1
Food: 1
Service: 1
We were denied service because my grandma didn’t want the bad looking tomatoes they had and the “owner” was being a jerk to an old lady. I pray they dismantle every Reneau owned subway because we can do without. See ya when I see ya
Atmosphere: 1
Food: 1
Service: 1
If there were a zero option, I would have chosen it! Only a 1 so that I could make a review. I show up at 8:45 to only go in to an empty store and wait 10 minutes before a newer employee comes from the back into the lobby. She then goes back into the back and around behind the counter and begins my first 2 out of 5 sandwiches. After she gets those 2 heated, another employee that I later find out is the night time shift leader comes out from either the back or the restroom with another lady that wasn’t working there. They were fixing there clothing, which made it look as if they had been doing something sexual. Then this leader lady asks me how many more sandwiches I had and what they were. I explained to her that I couldn’t tell her and the newer lady what I needed at the same time as I had 3 different texts on my phone of different sandwiches. The shift leader then gets rude with me and ends up taking 2 other orders and preparing them. Even after I kindly tell her between the two what my fifth sandwich is so that I can get finished with my order and get out of there. Before my last sandwich is even started the shift leader has taken up the whole vegetable and sauce side! The newer lady has to dig through all of them to even find the few extra things that I wanted on my sandwich. At 9:05 was telling customers that the store was closed and the man behind me actually locked the door for her. Obviously from other reviews, this is not the first time this has happened! Something definitely needs to be done about this store! On the door it plainly says they close at 9:30 not 9:00! Also to add, I got charged $5.00 extra for extra meat when there was no extra meat stated or on the sandwich, they were very stingy with everything!
Atmosphere: 1
Food: 1
Service: 1
Can't grasp the hours or when they are open. Not the first time but I show up to this location at about 8:35 on Saturday night. The stores hours says open till 10 p.m. All the lights were on but the doors were locked. ONLY IN MONTEVALLO. ....
Restaurantji Recommends
Over 1 hour from time of order to receive my sandwich. I don’t have words…
Atmosphere: 3
Service: 1
Wow what a major improvement. Stopped by after not visiting for a while and noticed some amazing changes immediately. Staff was superb and moved with urgency. The new manager Jesse is doing a great job bringing this subway back to life. Food was great and service was again wonderful.
Atmosphere: 5
Food: 5
Service: 5
Only 1 person running the entire store. Took me 35 minutes to get a simple ham and cheese sandwich. Hire more people!!!! And pay your existing employees more!!!!
Staff was very rude and inattentive. My sandwhich tasted weird and my stomach is stilled messed up from it. 🤢
Atmosphere: 1
Food: 1
Service: 2
Wow what a major improvement. Stopped by after not visiting for a while and noticed some amazing changes immediately. Staff was superb and moved with urgency. The new manager Jesse is doing a great job bringing this subway back to life. Food was great and service was again wonderful.
Atmosphere: 5
Food: 5
Service: 5
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