This location does not honor coupons and the food storage and handling are abysmal. I like to stop at Moody for low gas prices and I'll hit this place up for a sub from time to time. The last two visits were enough for this negative review in which I would not recommend or visit this place again. The last visit I was told that that if I were to use the coupon that it had to be a single meat sandwich. When questioned repeatedly, I was told the management has instructed them to limit the option, this is not right and the coupon was honored at another location later that day. This same coupon was honored the week prior at the same location which makes no sense. The visit prior rose questions about quality control and food handling issues. I was surprised to hear the customer in front of me have to demand something, he didn't seem happy but I didn't know what was happening until I got to the topping part of the order. The ingredients bins were all set too cold or had food in them over night which caused freezer burn on all of the topping options. This didn't phase the employees as they kept picking wilted and freezer burned ingredients to build the sandwich. The lettuce being most susceptible was the worse. When they got to the lettuce, I had to demand lettuce from the new bin on the counter that the previous customer demanded be brought out to build his sandwich. I've included pictures to support my claims. Another thing I noticed during this visit was how terrible their food handling procedures are. While my sandwich was being built, a lady came out to pull the cooking buns, to mist them and return them to the oven. When she pulled the hot tray, she laid it on the counter over the tops of the open food bins. She then commenced to misting the hot buns and the food to either side underneath the hot tray sitting atop the bins before returning it to the oven. This is not safe and creates an environment for cross contamination and unhealthy food handling practices. Simply put, I will not be back and will go out of my way to take my business elsewhere. Customer beware...
Atmosphere: 1
Food: 1
Service: 2
James Westfall
I have come here 3 times in 2 weeks t I've come to this Love's Subway and got a signature sub. It's supposed to have double cheese on it every time it only has single cheese. When I tell them they put the right amount. But I think this is the way they are told to do it by management. When you pay 12.49 for a sub you don't want to get ripped off
Atmosphere: 1
Food: 1
Service: 1
Alana Blais
Horrible. The girl with the blue hair whispered and wouldn't speak where I could hear her. Then she charged be 7 dollars for 2 pieces of bacon. the toppings were gross looking and my 12.99 coupons turned out to be 20. The prep area wad not very tidy.
Atmosphere: 1
Food: 1
Service: 1
Susan Suttle
Clean and speedyVegetarian options: They have salads and veggie sandwichesParking: Plenty of parkingKid-friendliness: High chairs availableWheelchair accessibility: Plenty of handicap
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: American Club
NP5957
Do you know what a club is without bacon? Just a ham and turkey. Should have gone to Jersey Mike's in Pell City.
Abbos Abduganiyev
Bad customer service and very slow
Taylor Slack
Though they were in a rush they did not help themselves. Both ladies continusly walked away from the counter, ignored customers, and kept just assuming what people were saying. I asked for mustard and instead got mayonnaise. Gross.
Bobby William
Go here almost everynight , Tonight was a no go after the 5 of the workers was out side smoking in front of the store with gloves on then one continue to try to make my food with the same gloves . Will never be back. Walked out didn’t order
๛SY『Zak』
Rude employee doesn’t seem want a customers to come in her shift, I think I’m going to pay for my order from my money not hers and she shouldn’t be rude to people specially in this store where most people come here to order food and leave not so many people dine in. But if she’s this rude I guess the management is careless about their reputation and their customers.
Recommended dishes: Tuscan Chicken Salad
tesfay mulue
Their tomato is looks like nasty they should change, i want order tomato but when i see told dont do it overy my order. So should be consider my coment.
Horrible customer service. Can't even make the food right. How hard us it to make a sandwich ?? Very dirty also. To top it all off they are very rude.
Peter C
Inflation ? $9.49 for a cold cut ? And no combo ? 4 pieces of meat and all the lettuce free of charge ...
Mark Swafford
Extremely rude female behind the counter refused to make me a salad. Said they were no longer on the menu. When I told her I believed she was mistaken, she told me “If you don’t like it, get out of my store”! I would give zero stars but the app won’t let me. Whatever management is paying this pathetic person, it’s too much. And she never bothered to wash her hands....
This location does not honor coupons and the food storage and handling are abysmal. I like to stop at Moody for low gas prices and I'll hit this place up for a sub from time to time. The last two visits were enough for this negative review in which I would not recommend or visit this place again. The last visit I was told that that if I were to use the coupon that it had to be a single meat sandwich. When questioned repeatedly, I was told the management has instructed them to limit the option, this is not right and the coupon was honored at another location later that day. This same coupon was honored the week prior at the same location which makes no sense. The visit prior rose questions about quality control and food handling issues. I was surprised to hear the customer in front of me have to demand something, he didn't seem happy but I didn't know what was happening until I got to the topping part of the order. The ingredients bins were all set too cold or had food in them over night which caused freezer burn on all of the topping options. This didn't phase the employees as they kept picking wilted and freezer burned ingredients to build the sandwich. The lettuce being most susceptible was the worse. When they got to the lettuce, I had to demand lettuce from the new bin on the counter that the previous customer demanded be brought out to build his sandwich. I've included pictures to support my claims. Another thing I noticed during this visit was how terrible their food handling procedures are. While my sandwich was being built, a lady came out to pull the cooking buns, to mist them and return them to the oven. When she pulled the hot tray, she laid it on the counter over the tops of the open food bins. She then commenced to misting the hot buns and the food to either side underneath the hot tray sitting atop the bins before returning it to the oven. This is not safe and creates an environment for cross contamination and unhealthy food handling practices. Simply put, I will not be back and will go out of my way to take my business elsewhere. Customer beware...
Atmosphere: 1
Food: 1
Service: 2
I have come here 3 times in 2 weeks t I've come to this Love's Subway and got a signature sub. It's supposed to have double cheese on it every time it only has single cheese. When I tell them they put the right amount. But I think this is the way they are told to do it by management. When you pay 12.49 for a sub you don't want to get ripped off
Atmosphere: 1
Food: 1
Service: 1
Horrible. The girl with the blue hair whispered and wouldn't speak where I could hear her. Then she charged be 7 dollars for 2 pieces of bacon. the toppings were gross looking and my 12.99 coupons turned out to be 20. The prep area wad not very tidy.
Atmosphere: 1
Food: 1
Service: 1
Clean and speedyVegetarian options: They have salads and veggie sandwichesParking: Plenty of parkingKid-friendliness: High chairs availableWheelchair accessibility: Plenty of handicap
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: American Club
Do you know what a club is without bacon? Just a ham and turkey. Should have gone to Jersey Mike's in Pell City.
Bad customer service and very slow
Though they were in a rush they did not help themselves. Both ladies continusly walked away from the counter, ignored customers, and kept just assuming what people were saying. I asked for mustard and instead got mayonnaise. Gross.
Go here almost everynight , Tonight was a no go after the 5 of the workers was out side smoking in front of the store with gloves on then one continue to try to make my food with the same gloves . Will never be back. Walked out didn’t order
Rude employee doesn’t seem want a customers to come in her shift, I think I’m going to pay for my order from my money not hers and she shouldn’t be rude to people specially in this store where most people come here to order food and leave not so many people dine in. But if she’s this rude I guess the management is careless about their reputation and their customers.
Recommended dishes: Tuscan Chicken Salad
Their tomato is looks like nasty they should change, i want order tomato but when i see told dont do it overy my order. So should be consider my coment.
Food: 1
Restaurantji Recommends
Terrible. Rude employess
Horrible customer service. Can't even make the food right. How hard us it to make a sandwich ?? Very dirty also. To top it all off they are very rude.
Inflation ? $9.49 for a cold cut ? And no combo ? 4 pieces of meat and all the lettuce free of charge ...
Extremely rude female behind the counter refused to make me a salad. Said they were no longer on the menu. When I told her I believed she was mistaken, she told me “If you don’t like it, get out of my store”! I would give zero stars but the app won’t let me. Whatever management is paying this pathetic person, it’s too much. And she never bothered to wash her hands....
Excellent service , order perfect, food great