Zaxby's Chicken Fingers & Buffalo Wings

I had tried Zaxbys several yrs ago and have to admit, I was so un-impressed I never went back. So here we are in Moody, Ala and decided to give them a second chance since my wife is a fan of them. We both ordered the Zax Pack. Mine was tossed in the Torched Toungue sauce and I had a some addition Ranch (for the fries) and a spicy Zac sauce. I will start with the young man taking our order. Very friendly and professional and did a great job recommending sauces for myself. Can't say enough good things about the service he provided. Within a very few mins, he was calling me to pick up our order.
Food was served hot and fresh and was actually very delicious.
I was pleasantly surprised with everything there and will definitely be returning soon. Thanks to all the employees at the Moody Zaxbys for a great experience!

Atmosphere: 5

Food: 5

Service: 5

My wife went and got 2 zaxby chicken snacks and the fries were almost raw. When called to talk to the manager it was no help. Hire professionals.

Atmosphere: 1

Food: 1

Service: 1

Service was great and everyone was very friendly. I ordered 3 nibblers and all the bread was stale and hard to eat

Atmosphere: 5

Food: 2

Service: 5

Average visit this time

Atmosphere: 3

Food: 3

Service: 3

Terrible customer service

Terrible customer service

Easy parking, sadly 2 out of 3 employees exiting bathroom did not wash their hands upon entering the cooking area, the sink is right in front of them. 1 did, but as you can imagine not appetizing.🥺Especially I am from the food industry and am very observent.

I placed a mobile order and the app said it would be ready at 12:02. It’s currently 12:32 and still nothing. The employees won’t even acknowledge me when I go up there asking if they have it. The food was sitting behind the counter the whole time. How hard is it to take the bag out.

Service: 1

A bunch of 15 year olds who take their sweet time when I have things to do

Atmosphere: 1

Food: 4

Service: 1

I usually don’t leave reviews because I don’t want to bring bad press to a company, when it’s not the owners but the people who work for them. So tonight I ordered som buffalo shrimp and when they got to me they were cold and saggy! I was on a call so I didn’t call when I bit into one so soon as I got off the phone I called. Asked for the manager who was KEN told him the problem and he stated so it’s been 40 minutes I can’t do anything about that. So I asked to speak with the GM and he tells me that he can’t give out that private information. Huh? This a business sir!! The customer isn’t satisfied. All I can say order at your own risk at the Zaxby in Moody. There’s too many kids in the afternoon and they don’t take anything seriously. There should be an adult there to supervise cause honestly they running the establishment into the ground. I want ever go through the drive thru again!

Atmosphere: 1

Food: 1

Service: 1

Good, but expensive

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Salads, Boneless Wings Zax Packz with Tater Chips

This is a nice location that always provides quality food. I don’t come to zaxbys frequently but on the times I do, it is always great.

Atmosphere: 5

Food: 5

Service: 5

This location is generally a quick, clean, and efficient place.
They missed the mark tonight though. We waited about 20 minutes in the drive thru, with only 1 cars in front of us.
When we drove off, our online order was missing two of the items, cheesecake bites ordered specifically for my husband's birthday!!
The kid in the drive thru seemed to lack common sense and wasn't very friendly.
This was around 8:30 on 4/5/2025.
Though there are normally a good bit of teens working, they most certainly didn't have it together tonight!!

Atmosphere: 1

Food: 1

Service: 1

Always good food at Zaxbys! I'm on Keto diet and I but a lot of grilled chicken filets here. They are so good and it saves lots of time.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Salads, Traditional Wings, Boneless Wings

Chicken tender had hard rubbery piece and couldn’t be chewed but most of the time it’s fine.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Chicken Fingerz