Horrible. Paid for my order, was asked to pull up while waiting for fries. 25 min and 6-7 other customers later I walk inside to what seemed to be a group of people who had completely forgotten I was waiting outside and an excuse of “ we’re waiting on fries” as I’m watching them put fries in other bags for the drive through window. Just say you forgot. Integrity goes a long way.
Emberly Gaddy
I eat at this Jack’s probably once a week and nearly every time that you mess something up or forget something on our order. Half the time when you order a drink, you don’t get a straw and every time you order a plate, they put the plate inside the bag sideways, so it dumps out whatever liquid you have in the plate like grits or green beans. If your order contains a biscuit later in the afternoon nine times out of 10 it’s hard like it’s been microwave heated up.
Corne Liebenberg
Honestly don't know why we still give them a chance every now and again by ordering their take-out. Every single time we end up with an item or items missing from the order. This branch is in serious need of new management and trained staff.
Asteroid Blues
I've been eating breakfast at Jack's for years and I have had to switch back to Hardee's because you guys are trying to charge double and triple for half the food. I understand that the economy has changed over the years but the biscuits y'all are making are not even big enough to put anything on it's like a little dough bite. There's just no way I'm giving you $5 for a biscuit that's gone in three bites
Amy Green
Tonight's experience with Brandi and crew was amazing. She definitely has personality with her customers. Was very pleased with the food as it was hot, fresh and RIGHT without any wait OR ATTITUDE. 🌟 🌟🌟🌟🌟
Amanda Higgins
This Jack's in Kimberly/Morris, AL is newer and it looks great on the inside and out. I never see people having to wait a long time for their food and the food is very good. Other locations need to take notes.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pancake Platter with Sausage, Cheeseburger, Chicken Fingers Combo 4pc, French Fries
The chicken was overcooked. While we were at the register ordering and waiting for our order the young man preparing the food was loud and very free with profanity. Not something we are accustomed to at Jacks. I'm really glad we didn't dibe in as we would have had to hear that language all through our meal.
Fairly average, service is ok, not great. Slow if inside.
Atmosphere: 4
Food: 4
Service: 3
BHAMREAPER
Wait time is long, 2 orders and was waiting by the bush for 15 min. Got my food and they forget a drink and sauces, my food was not even the right size i was charged for. Food was cold, lid was not on the gravy and spilled all in the bag. No straws, no utensils, sauces taste sour. Trash all over the drive through window and parking lot. Theres no pros unfortunately, last time going here!
Atmosphere: 1
Food: 1
Service: 1
Joe Driver
Went in to get my daughter lunch bacon cheeseburger plain it had one small strip of bacon on it I asked for more bacon instead of giving me the bacon the cashier went to get the manager The manager argued with me that it only comes with two pieces of bacon I showed him there's only one piece of bacon and he said that's what it comes with 15 minutes in the drive-thru 5 minutes argue about bacon really just give me the bacon and let me go about my day is the food budget at this restaurant that bad that they have to argue about a strip of bacon do better
Horrible. Paid for my order, was asked to pull up while waiting for fries. 25 min and 6-7 other customers later I walk inside to what seemed to be a group of people who had completely forgotten I was waiting outside and an excuse of “ we’re waiting on fries” as I’m watching them put fries in other bags for the drive through window. Just say you forgot. Integrity goes a long way.
I eat at this Jack’s probably once a week and nearly every time that you mess something up or forget something on our order. Half the time when you order a drink, you don’t get a straw and every time you order a plate, they put the plate inside the bag sideways, so it dumps out whatever liquid you have in the plate like grits or green beans. If your order contains a biscuit later in the afternoon nine times out of 10 it’s hard like it’s been microwave heated up.
Honestly don't know why we still give them a chance every now and again by ordering their take-out. Every single time we end up with an item or items missing from the order. This branch is in serious need of new management and trained staff.
I've been eating breakfast at Jack's for years and I have had to switch back to Hardee's because you guys are trying to charge double and triple for half the food. I understand that the economy has changed over the years but the biscuits y'all are making are not even big enough to put anything on it's like a little dough bite. There's just no way I'm giving you $5 for a biscuit that's gone in three bites
Tonight's experience with Brandi and crew was amazing. She definitely has personality with her customers. Was very pleased with the food as it was hot, fresh and RIGHT without any wait OR ATTITUDE. 🌟 🌟🌟🌟🌟
This Jack's in Kimberly/Morris, AL is newer and it looks great on the inside and out. I never see people having to wait a long time for their food and the food is very good. Other locations need to take notes.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pancake Platter with Sausage, Cheeseburger, Chicken Fingers Combo 4pc, French Fries
Good food
Atmosphere: 4
Food: 4
Service: 4
Closed stuff down over an hour before closing.
Atmosphere: 1
Food: 1
Service: 1
Amazing food and staff would 100% recommend
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Southern Fried Chicken Sandwich Combo
The chicken was overcooked. While we were at the register ordering and waiting for our order the young man preparing the food was loud and very free with profanity. Not something we are accustomed to at Jacks.
I'm really glad we didn't dibe in as we would have had to hear that language all through our meal.
Atmosphere: 1
Food: 3
Service: 3
Restaurantji Recommends
This was a new place for me. We tried it while traveling, and it was pretty good.
Atmosphere: 5
Food: 4
Service: 5
Jack's is always a good option.. rarely is there a mistake. And they are fast to give you your order. Good people work at our Jack's.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Grilled Chicken Sandwich Combo
Fairly average, service is ok, not great. Slow if inside.
Atmosphere: 4
Food: 4
Service: 3
Wait time is long, 2 orders and was waiting by the bush for 15 min. Got my food and they forget a drink and sauces, my food was not even the right size i was charged for. Food was cold, lid was not on the gravy and spilled all in the bag. No straws, no utensils, sauces taste sour. Trash all over the drive through window and parking lot. Theres no pros unfortunately, last time going here!
Atmosphere: 1
Food: 1
Service: 1
Went in to get my daughter lunch bacon cheeseburger plain it had one small strip of bacon on it I asked for more bacon instead of giving me the bacon the cashier went to get the manager The manager argued with me that it only comes with two pieces of bacon I showed him there's only one piece of bacon and he said that's what it comes with 15 minutes in the drive-thru 5 minutes argue about bacon really just give me the bacon and let me go about my day is the food budget at this restaurant that bad that they have to argue about a strip of bacon do better
Atmosphere: 4
Food: 5
Service: 1
Recommended dishes: Cheeseburger
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