I just went into the Starbucks in Mountain Brook tonight (1/20/25). I had my 3 year old son with me who had to potty urgently. We used the restroom and went up to the counter. The barista at the counter refused to take our order bc it was 7pm on the dot. The coffee shop closed at 7, which I honestly wasn’t aware of. I can respect having a cutoff when people enter the shop after it’s closed, but I feel that was poor service and very rude. I worked as a Starbucks barista years ago in Nashville. We would never have done that.
Atmosphere: 1
Food: 1
Service: 1
Fred Gamble Jr
Visiting from Washington, DC, I came in for your Carmel Bru Latte. The young lady at the registers (wearing all black) never made eye contact with me and really didn't want to even take my order! I could tell by her disgusted attitude and robotic nature. The store is appealing and beautiful, but one team member needs additional customer service training. I still love Starbuck's! ☕️
Atmosphere: 2
Food: 5
Service: 1
Mina
I will start by saying I work in the service industry and make an effort to be kind to those who do as well. The older lady with glasses and brown ponytail is always mad about something. She does not need to work in service, she is so horribly rude. Not only has she been rude to me almost every time I am here. I have seen her be rude to costumers to the point they leave.
Caleb Knight
Quick service and nice atmosphere
Atmosphere: 5
Food: 5
Service: 5
Alicia
I had a disappointing experience at Starbucks recently. It took over 20 minutes to receive four drinks, and to make matters worse, two of them were made incorrectly. The staff member taking our order was also quite rude, which added to the frustration of the situation. I usually enjoy Starbucks, but this visit was very upsetting. I hope they can improve their service in the future.
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Atmosphere: 5
Food: 5
Service: 1
Brian Spoonire
Google sends you a block in the wrong direction lol. Had to ask joggers where to get a cup of
Atmosphere: 5
Food: 5
Service: 5
Daniel
Absolutely love this Starbucks and the baristas. Great coffee but even better service.
Atmosphere: 5
Food: 5
Service: 5
Kelly N
My caramel Frappuccino was ok - even though I ordered it lined with caramel, it barely was lined, just a few thin scribbled lines. Instead of being creamy it was icy, like they forgot the cream base.
I stop here every morning before heading down to Alabaster to work or Hoover if im not working basically my routine!
Atmosphere: 5
Food: 5
Service: 5
Trey Martin
This is probably the best Starbucks I have been to/ go too. Super friendly baristas!! Whenever I go to this location, the baristas make my day. Super fast too, I have been coming to this store for a bit, and I've never left disappointed. I absolutely love the baristas at this store!!! ❤️❤️❤️
Atmosphere: 5
Food: 5
Service: 5
Elizabeth Mapoles
Jay was our drive thru host tonight & his hospitality really stood out to us! We appreciated him talking to us while we waited on pour overs. Thank you for serving guests well! Way to go Jay, keep it up!????
Service: 5
Peyton F
Staff was very polite. The girl at the register that gave me change was very sweet. Hard to find the actual store though. Might want to add directional signage within the shopping
Atmosphere: 5
Food: 5
Service: 5
Kenny McCormick
I stop here every morning before heading down to Alabaster to work or Hoover if im not working basically my routine!
Very fast and friendly service. .
Atmosphere: 5
Food: 4
Service: 5
Great Starbucks in a wonderful location
Atmosphere: 5
Food: 5
Service: 5
I just went into the Starbucks in Mountain Brook tonight (1/20/25). I had my 3 year old son with me who had to potty urgently. We used the restroom and went up to the counter. The barista at the counter refused to take our order bc it was 7pm on the dot. The coffee shop closed at 7, which I honestly wasn’t aware of. I can respect having a cutoff when people enter the shop after it’s closed, but I feel that was poor service and very rude. I worked as a Starbucks barista years ago in Nashville. We would never have done that.
Atmosphere: 1
Food: 1
Service: 1
Visiting from Washington, DC, I came in for your Carmel Bru Latte. The young lady at the registers (wearing all black) never made eye contact with me and really didn't want to even take my order! I could tell by her disgusted attitude and robotic nature. The store is appealing and beautiful, but one team member needs additional customer service training. I still love Starbuck's! ☕️
Atmosphere: 2
Food: 5
Service: 1
I will start by saying I work in the service industry and make an effort to be kind to those who do as well. The older lady with glasses and brown ponytail is always mad about something. She does not need to work in service, she is so horribly rude. Not only has she been rude to me almost every time I am here. I have seen her be rude to costumers to the point they leave.
Quick service and nice atmosphere
Atmosphere: 5
Food: 5
Service: 5
I had a disappointing experience at Starbucks recently. It took over 20 minutes to receive four drinks, and to make matters worse, two of them were made incorrectly. The staff member taking our order was also quite rude, which added to the frustration of the situation. I usually enjoy Starbucks, but this visit was very upsetting. I hope they can improve their service in the future.
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Atmosphere: 5
Food: 5
Service: 1
Google sends you a block in the wrong direction lol. Had to ask joggers where to get a cup of
Atmosphere: 5
Food: 5
Service: 5
Absolutely love this Starbucks and the baristas. Great coffee but even better service.
Atmosphere: 5
Food: 5
Service: 5
My caramel Frappuccino was ok - even though I ordered it lined with caramel, it barely was lined, just a few thin scribbled lines. Instead of being creamy it was icy, like they forgot the cream base.
Atmosphere: 5
Food: 3
Service: 4
Restaurantji Recommends
I stop here every morning before heading down to Alabaster to work or Hoover if im not working basically my routine!
Atmosphere: 5
Food: 5
Service: 5
This is probably the best Starbucks I have been to/ go too. Super friendly baristas!! Whenever I go to this location, the baristas make my day. Super fast too, I have been coming to this store for a bit, and I've never left disappointed. I absolutely love the baristas at this store!!! ❤️❤️❤️
Atmosphere: 5
Food: 5
Service: 5
Jay was our drive thru host tonight & his hospitality really stood out to us! We appreciated him talking to us while we waited on pour overs. Thank you for serving guests well! Way to go Jay, keep it up!????
Service: 5
Staff was very polite. The girl at the register that gave me change was very sweet. Hard to find the actual store though. Might want to add directional signage within the shopping
Atmosphere: 5
Food: 5
Service: 5
I stop here every morning before heading down to Alabaster to work or Hoover if im not working basically my routine!
Atmosphere: 5
Food: 5
Service: 5
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