I have never seen anything like it. Me and my two grandchildren went in for lunch. There were 4 employees behind the counter and they were not that busy. Not one of them turned around or acknowledged that we were there. We waited patiently for 10-12 minutes. NOTHING was said to us - no one bothered to even turn around!!! Well, we turned around alright and left immediately! Will not be returning.
Atmosphere: 1
Food: 1
Service: 1
Emme
Wed. 12/11/24 11:20 am When entering I noticed that there was not one clean table. Only 4 tables were occupied. I had to clean a table so we could sit. A woman near me said she had to clean her table also. They were not very busy but were taking a long time to get an order out.
This used to be our favorite Jacks. Sadly not anymore.
We get breakfast here about once a month and since Aug. the gravy portions have been about 2 Tbsp. That's enough to wet one half of a biscuit. It's sad and a poor excuse for gravy. Are they saving it for some reason??
We asked for a refund and left at 11:51 am.
After today it will be a long time before we return.
Atmosphere: 1
Service: 1
Anna Whisnant
This location is always out of something every time we stop here.
Atmosphere: 1
Food: 1
Service: 1
Autumn Hernandez
I rated this establishment one star, only because zero isn't an option. We arrived at the drive thru, on time for our mobile order. We were asked to pull up. They were somewhat busy, so no big deal. 20 minutes later, an employee brings our food out. After checking, we were missing 1- three piece "snack" meal, 1 tender from a four piece meal, and our kids burger had onions. I decided to let the last two issues go, and simply asked for my three piece meal. The young girl began arguing with me, insisting that she gave it to me. I went inside to speak to a manager and overheard another worker, telling the first young girl who initially helped us, to tell us, "to just go, because they're not getting anything else". After some more arguing with the "manager", I finally received my items and left. This restaurant is badly run, not staffed enough, and has employees who could care less about the paying consumer. Please attempt to hire actual adults and capable enplyeees without bad attitudes. We spent over $40 for a subpar experience and wasted entirely too much time doing so.
Atmosphere: 1
Food: 1
Service: 1
Benjamin Buchanan
Food is decent at times but no so much at others. Typical fast food experience which means it's more about convenience than actually having something good to eat. Bathrooms are atrocious as the same dead bug was on the floor for a week in the same exact spot so cleanliness is not their forté.
Vegetarian options: Not much in the way of vegan dishes.
Dietary restrictions: Trying to eat healthy ? This or any other fast food place is not where you should be.
Parking: Parking for trucks which is a plus.
Kid-friendliness: Sure why not, never too crowded so room for kids.
Atmosphere: 2
Food: 3
Service: 2
Jeannine Wade
All Jack's are terrible they are just not the same restaurant I grew up knowing
Most excellent double cheeseburger and fries, great tea as well
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, Cheeseburger
Kari Keene
The young man at the counter was more than willing to help, very respectful, and served with a great attitude. The food was delicious and we will be back if in the area again.
I went through the drive thru tonight and ordered my mom dinner. They forgot the biscuit which was the main thing she wanted, the chopped steak looked like their hamburger patties. Everytime I go there I have to wait and the last time, the guy working the window dropped my food on his way to give it to me. I had to pull up and wait for another order. Then they gave my family chicken dinner to another person that was waiting on just a plain hamburger. So I called them finally to let them know I was still waiting but of course they thought I already had my food and left. I keep thinking they will get better but with my every experience it gets worse. I would not have went tonight if my mom had not wanted something from there. I will not go back to Odenville again. I guess I will try Springville next time if there is a next time.
Korey Swain
Born & raised on Jacks! Absolutely love it
Parking: Most have semi truck parking.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger, French Fries, Chicken Fingers, Sausage Biscuit, Grilled Chicken Salad, Mashed Potatoes, Hamburger, Big Jack, Chicken Sandwich, Cheeseburger, Breakfast Platter, Fries, Big blt Sandwich
Lisa
Very professional, friendly and efficient. My order is always correct and fresh. Excellent quality and service.
Atmosphere: 5
Food: 5
Service: 5
kelly Roebuck
Lady at the drive thur was so friendly and food was yummy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Chicken Fingers, Sausage Biscuit, Mashed Potatoes, Hamburger, Biscuits and Gravy, Big Jack, Cheeseburger, Fries
Dee Wills
I live 2 minutes from jacks. The food was cold. I had ordered a Big Jack with with bacon no onions. The fries were burnt. I guess I will have to start buying my food elsewhere. I'm not the only one that this is happening today it happened to my mother and my brothers. I just don't understand why they cannot get our food correct. We just want to be able to buy our food close to home. Can you help us with a better experience. Thank you
I have never seen anything like it. Me and my two grandchildren went in for lunch. There were 4 employees behind the counter and they were not that busy. Not one of them turned around or acknowledged that we were there. We waited patiently for 10-12 minutes. NOTHING was said to us - no one bothered to even turn around!!! Well, we turned around alright and left immediately! Will not be returning.
Atmosphere: 1
Food: 1
Service: 1
Wed. 12/11/24 11:20 am
When entering I noticed that there was not one clean table. Only 4 tables were occupied. I had to clean a table so we could sit. A woman near me said she had to clean her table also.
They were not very busy but were taking a long time to get an order out.
This used to be our favorite Jacks. Sadly not anymore.
We get breakfast here about once a month and since Aug. the gravy portions have been about 2 Tbsp. That's enough to wet one half of a biscuit. It's sad and a poor excuse for gravy. Are they saving it for some reason??
We asked for a refund and left at 11:51 am.
After today it will be a long time before we return.
Atmosphere: 1
Service: 1
This location is always out of something every time we stop here.
Atmosphere: 1
Food: 1
Service: 1
I rated this establishment one star, only because zero isn't an option.
We arrived at the drive thru, on time for our mobile order.
We were asked to pull up.
They were somewhat busy, so no big deal.
20 minutes later, an employee brings our food out.
After checking, we were missing 1- three piece "snack" meal, 1 tender from a four piece meal, and our kids burger had onions.
I decided to let the last two issues go, and simply asked for my three piece meal.
The young girl began arguing with me, insisting that she gave it to me.
I went inside to speak to a manager and overheard another worker, telling the first young girl who initially helped us, to tell us, "to just go, because they're not getting anything else".
After some more arguing with the "manager", I finally received my items and left.
This restaurant is badly run, not staffed enough, and has employees who could care less about the paying consumer.
Please attempt to hire actual adults and capable enplyeees without bad attitudes.
We spent over $40 for a subpar experience and wasted entirely too much time doing so.
Atmosphere: 1
Food: 1
Service: 1
Food is decent at times but no so much at others. Typical fast food experience which means it's more about convenience than actually having something good to eat. Bathrooms are atrocious as the same dead bug was on the floor for a week in the same exact spot so cleanliness is not their forté.
Vegetarian options: Not much in the way of vegan dishes.
Dietary restrictions: Trying to eat healthy ? This or any other fast food place is not where you should be.
Parking: Parking for trucks which is a plus.
Kid-friendliness: Sure why not, never too crowded so room for kids.
Atmosphere: 2
Food: 3
Service: 2
All Jack's are terrible they are just not the same restaurant I grew up knowing
Atmosphere: 1
Food: 1
Service: 1
Good service and food.. Clean facilities
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fingers, Chicken Sandwich, Cheeseburger, Fries
Dietary restrictions: Too much Salt on fries.
Recommended dishes: Fries
Most excellent double cheeseburger and fries, great tea as well
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, Cheeseburger
The young man at the counter was more than willing to help, very respectful, and served with a great attitude. The food was delicious and we will be back if in the area again.
Kid-friendliness: Very kid friendly.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich
Restaurantji Recommends
I went through the drive thru tonight and ordered my mom dinner. They forgot the biscuit which was the main thing she wanted, the chopped steak looked like their hamburger patties. Everytime I go there I have to wait and the last time, the guy working the window dropped my food on his way to give it to me. I had to pull up and wait for another order. Then they gave my family chicken dinner to another person that was waiting on just a plain hamburger. So I called them finally to let them know I was still waiting but of course they thought I already had my food and left. I keep thinking they will get better but with my every experience it gets worse. I would not have went tonight if my mom had not wanted something from there. I will not go back to Odenville again. I guess I will try Springville next time if there is a next time.
Born & raised on Jacks! Absolutely love it
Parking: Most have semi truck parking.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger, French Fries, Chicken Fingers, Sausage Biscuit, Grilled Chicken Salad, Mashed Potatoes, Hamburger, Big Jack, Chicken Sandwich, Cheeseburger, Breakfast Platter, Fries, Big blt Sandwich
Very professional, friendly and efficient. My order is always correct and fresh. Excellent quality and service.
Atmosphere: 5
Food: 5
Service: 5
Lady at the drive thur was so friendly and food was yummy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Chicken Fingers, Sausage Biscuit, Mashed Potatoes, Hamburger, Biscuits and Gravy, Big Jack, Cheeseburger, Fries
I live 2 minutes from jacks. The food was cold. I had ordered a Big Jack with with bacon no onions. The fries were burnt. I guess I will have to start buying my food elsewhere. I'm not the only one that this is happening today it happened to my mother and my brothers. I just don't understand why they cannot get our food correct. We just want to be able to buy our food close to home. Can you help us with a better experience. Thank you
Atmosphere: 1
Food: 1
Service: 1
Loading...