Good customer service with the girl was there today. I love subway
Stephanie Griffith
Today on 10/29/24 my family and I went to this establishment and while our food was being prepared, a gentlemen entered the same establishment (Subway) without a shirt on. Even though the vegetables did not look very fresh. Neither, one of the employees asked or told the gentleman that he needed a shirt on to place an order there. I’m not sure 🤔 how anyone else feels about this situation but an opened hairy chested man is not hygienic and should be allowed in any food establishments. I will be reporting this Episode to the health department inspector.
Atmosphere: 1
Food: 1
Service: 1
Travis Adams
Ordered ahead through the app, only to be forced to enjoy the stale air and silence for 15 to 20 minutes due to a lack of preparedness from their staff resulting in quickly microwaved meatballs that were still slightly chilled on the inside. I was informed that they take around 7 minutes and had my order for 30 minutes prior to my arrival. Last time I try to make them a quick stop.
Atmosphere: 1
Food: 1
Service: 1
Michael Cherry
This is twice I've been to this location and have had awful service. First time I was completely ignored. This time I pre ordered on the app. Showed up and they were rude saying they haven't made it to my order yet and would refund my money or I could wait until they served the entire line inside the store. Young teens should not be left to run a store without adult supervision. This will be the last time I go to the odenville location.
Atmosphere: 1
Food: 2
Service: 1
Pennee Barron
My husband & I ordered 2 foot longs today 09-23-24. Paid $25 for garbage!!!!! Inside of bread was raw, had to throw them away. Called & asked for a manager & supposedly wasn’t one on duty. Bacon on my sandwich was not cooked enough either. Would not recommend. Would have thought they would have offered to remake them or a refund……
Atmosphere: 3
Food: 1
Service: 5
Jeff & Sandra Justice
Ate here for lunch. Daisy and the staff were very friendly and professional. The store was clean. Definitely will eat here again. Thank you.
This place is a joke. I placed an online order, came and picked it up. Both sandwiches were terribly wrong. Ordered extra meat which didn't come on it, it was also missing veggies. It was late when I came back so I just wanted my money back. They argued about everything and after I showed them they messed up they just said well we can't refund online orders. So now I'm out $40. I'll never be back. The kids that work there are incompetent.
Atmosphere: 1
Food: 1
Service: 1
Matthew Tolbert
Ordered on the app- which was pointless, the guy in charge of that didn’t pay attention. 3 guys working, only 1 had a clue what he was doing- felt sorry for him. Both sandwiches were to be warmed, only one was. Not close to closing time, but they were already out of toppings.
Atmosphere: 1
Food: 1
Service: 1
willard cain
The worker Kaylee was very nice she was positive and helpful food was made correct and I ordered 2 sandwiches and both were made to be toasted they were made correct and on time all the workers were very
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza Sub
Maurice Singleton
The employee Kaylee was so positive and respectful I love her definitely will come back
We ordered online at 7pm, order was approved, confirmed and paid. Got confirmation to pickup at 7:25pm. I get there at 7:30 and they are closed, freshly mopped floor and lights are still on. What is the point of online ordering if the store will cancel it after it’s confirmed and closes when they decide it’s time to close not at the actual closing time which is advertised at 9:30pm. If you don’t accept online orders then just say so, don’t have people drive to your restaurant to find out it’s closed. Thanks for the email that said my order was cancelled BY ME when I didn’t cancel anything!!
Billy Seales
This Subway is always good. Today they had some music playing. Made my lunch most awesome. Thanks again.
Brian Warnecke
It's like night and day since last Time we visited.. experience and food is awesome.. employees were super amazing. WOW.. incredible.
We ordered online. We had a quoted ready time of 6:35p.m.,however when we went in at 6:50 p.m., it wasn't ready and we had to wait on our food to be made.The two young men were nice and apologetic and the food was good, but the entire point of ordering ahead,is so that it's ready when you arrive.It's also more than disappointing that this location no longer takes coupons.
Good customer service with the girl was there today. I love subway
Today on 10/29/24 my family and I went to this establishment and while our food was being prepared, a gentlemen entered the same establishment (Subway) without a shirt on. Even though the vegetables did not look very fresh. Neither, one of the employees asked or told the gentleman that he needed a shirt on to place an order there. I’m not sure 🤔 how anyone else feels about this situation but an opened hairy chested man is not hygienic and should be allowed in any food establishments. I will be reporting this Episode to the health department inspector.
Atmosphere: 1
Food: 1
Service: 1
Ordered ahead through the app, only to be forced to enjoy the stale air and silence for 15 to 20 minutes due to a lack of preparedness from their staff resulting in quickly microwaved meatballs that were still slightly chilled on the inside. I was informed that they take around 7 minutes and had my order for 30 minutes prior to my arrival. Last time I try to make them a quick stop.
Atmosphere: 1
Food: 1
Service: 1
This is twice I've been to this location and have had awful service. First time I was completely ignored. This time I pre ordered on the app. Showed up and they were rude saying they haven't made it to my order yet and would refund my money or I could wait until they served the entire line inside the store. Young teens should not be left to run a store without adult supervision. This will be the last time I go to the odenville location.
Atmosphere: 1
Food: 2
Service: 1
My husband & I ordered 2 foot longs today 09-23-24. Paid $25 for garbage!!!!! Inside of bread was raw, had to throw them away. Called & asked for a manager & supposedly wasn’t one on duty. Bacon on my sandwich was not cooked enough either. Would not recommend. Would have thought they would have offered to remake them or a refund……
Atmosphere: 3
Food: 1
Service: 5
Ate here for lunch. Daisy and the staff were very friendly and professional. The store was clean. Definitely will eat here again. Thank you.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet Onion Chicken Teriyaki, Chicken & Bacon Ranch
This place is a joke. I placed an online order, came and picked it up. Both sandwiches were terribly wrong. Ordered extra meat which didn't come on it, it was also missing veggies. It was late when I came back so I just wanted my money back. They argued about everything and after I showed them they messed up they just said well we can't refund online orders. So now I'm out $40. I'll never be back. The kids that work there are incompetent.
Atmosphere: 1
Food: 1
Service: 1
Ordered on the app- which was pointless, the guy in charge of that didn’t pay attention. 3 guys working, only 1 had a clue what he was doing- felt sorry for him. Both sandwiches were to be warmed, only one was. Not close to closing time, but they were already out of toppings.
Atmosphere: 1
Food: 1
Service: 1
The worker Kaylee was very nice she was positive and helpful food was made correct and I ordered 2 sandwiches and both were made to be toasted they were made correct and on time all the workers were very
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza Sub
The employee Kaylee was so positive and respectful I love her definitely will come back
Restaurantji Recommends
We ordered online at 7pm, order was approved, confirmed and paid. Got confirmation to pickup at 7:25pm. I get there at 7:30 and they are closed, freshly mopped floor and lights are still on. What is the point of online ordering if the store will cancel it after it’s confirmed and closes when they decide it’s time to close not at the actual closing time which is advertised at 9:30pm. If you don’t accept online orders then just say so, don’t have people drive to your restaurant to find out it’s closed. Thanks for the email that said my order was cancelled BY ME when I didn’t cancel anything!!
This Subway is always good. Today they had some music playing. Made my lunch most awesome. Thanks again.
It's like night and day since last Time we visited.. experience and food is awesome.. employees were super amazing. WOW.. incredible.
Atmosphere: 5
Food: 5
Service: 5
Modern, clean Subway. Better than most!
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Sweet Onion Chicken Teriyaki, Chicken
We ordered online. We had a quoted ready time of 6:35p.m.,however when we went in at 6:50 p.m., it wasn't ready and we had to wait on our food to be made.The two young men were nice and apologetic and the food was good, but the entire point of ordering ahead,is so that it's ready when you arrive.It's also more than disappointing that this location no longer takes coupons.
Atmosphere: 3
Food: 4
Service: 2
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