We got a new Whataburger locally, and this was my first time having anything from this chain, so I was looking forward to seeing what all the hype was about.
Unfortunately it was less than stellar...
First, they completely forgot our fries so wife had to go back for them. Then they were incredibly salty, and that's saying a lot because I love a good salty fry, but these were way overkill.
Then, I open up my burger, which was ordered to be cheese, ketchup, and mayo ONLY on it, and verified as such 3 times by the order taker, was loaded with everything that WASN'T supposed to be on it (lettuce, onion chunks, tomatoes, etc).
Luckily I managed to salvage the burger patty by using my own cheese, buns, and condiments, completely defeating the purpose of paying for it from the restaurant, but I was hungry, so I made due.
After all was said and done, I take a sip from my drink, which is supposed to be Sprite or equivalent, and it tastes like club soda and chlorine. I literally gagged.
Needless to say, I won't go back with this being my first experience.
There was, in fact, zero hype to be found. 👎👎
Jerry Sims
I. love. work. at. my. job
Hathorn Barnes
Madison , MS location
The fries were served lukewarm and the bacon burger was the worst I’ve ever tasted. I took one bite of the burger and a couple of fries before returning the whole order for a full refund. The lemonade tasted like it came from a package that was mixed with water and artificial sweetener. On top of that, I waited in the drive through line for 10-15 minutes before my order was delivered. They take your money first though to make sure you don’t drive off. I’m never going back to any location. The prices are too high for the product and service (or lack thereof). Fast food is a joke!
Michael Gulsby
Love that this location is 24 hours, I stop in early and the service is friendly and the food is made to order.
Atmosphere: 4
Food: 4
Service: 5
David Salkil
Food is always ready relatively fast and is always hot! And huge shoutout to Victoria! I come here almost every day when im on night shift and she is always super kind and polite!
Atmosphere: 5
Food: 5
Service: 5
Sheri Hammond
This was the cleanest, fastest and employeess friendly Whataburger I have ever been to.
Atmosphere: 5
Food: 5
Service: 5
Mark
Horrible experience. I waited for my food for 40 minutes. My car was fixed before I got my food. Something needs to be changed at this location.
Dustin \u0026 Kaitlyn Pruitt
Went there on Thanksgiving to spend time with my family before a hockey game. I was worried it would be chaotic with them being the only ones open this side of town. But we received nothing but the best service and food! Andrew did a fantastic job serving us and the others in the lobby, while all others were handling the kitchen. Very thankful for the service we had!
Atmosphere: 5
Food: 5
Service: 5
Michael Minor
Ordered burgers all the way with mayo mustard and ketchup got to work only to find sandwiches that was dry no cheese no lettuce mayo ketchup or mustard so I called and cesor the manager told me that they would remake the order and so I called on Thursday only for them to tell me that they wouldn’t remake the order so disappointed thinking I’ll just go to culvers for now on
We got a new Whataburger locally, and this was my first time having anything from this chain, so I was looking forward to seeing what all the hype was about. Unfortunately it was less than stellar... First, they completely forgot our fries so wife had to go back for them. Then they were incredibly salty, and that's saying a lot because I love a good salty fry, but these were way overkill. Then, I open up my burger, which was ordered to be cheese, ketchup, and mayo ONLY on it, and verified as such 3 times by the order taker, was loaded with everything that WASN'T supposed to be on it (lettuce, onion chunks, tomatoes, etc). Luckily I managed to salvage the burger patty by using my own cheese, buns, and condiments, completely defeating the purpose of paying for it from the restaurant, but I was hungry, so I made due. After all was said and done, I take a sip from my drink, which is supposed to be Sprite or equivalent, and it tastes like club soda and chlorine. I literally gagged. Needless to say, I won't go back with this being my first experience. There was, in fact, zero hype to be found. 👎👎
I. love. work. at. my. job
Madison , MS location The fries were served lukewarm and the bacon burger was the worst I’ve ever tasted. I took one bite of the burger and a couple of fries before returning the whole order for a full refund. The lemonade tasted like it came from a package that was mixed with water and artificial sweetener. On top of that, I waited in the drive through line for 10-15 minutes before my order was delivered. They take your money first though to make sure you don’t drive off. I’m never going back to any location. The prices are too high for the product and service (or lack thereof). Fast food is a joke!
Love that this location is 24 hours, I stop in early and the service is friendly and the food is made to order.
Atmosphere: 4
Food: 4
Service: 5
Food is always ready relatively fast and is always hot! And huge shoutout to Victoria! I come here almost every day when im on night shift and she is always super kind and polite!
Atmosphere: 5
Food: 5
Service: 5
This was the cleanest, fastest and employeess friendly Whataburger I have ever been to.
Atmosphere: 5
Food: 5
Service: 5
Horrible experience. I waited for my food for 40 minutes. My car was fixed before I got my food. Something needs to be changed at this location.
Went there on Thanksgiving to spend time with my family before a hockey game. I was worried it would be chaotic with them being the only ones open this side of town. But we received nothing but the best service and food! Andrew did a fantastic job serving us and the others in the lobby, while all others were handling the kitchen. Very thankful for the service we had!
Atmosphere: 5
Food: 5
Service: 5
Ordered burgers all the way with mayo mustard and ketchup got to work only to find sandwiches that was dry no cheese no lettuce mayo ketchup or mustard so I called and cesor the manager told me that they would remake the order and so I called on Thursday only for them to tell me that they wouldn’t remake the order so disappointed thinking I’ll just go to culvers for now on
Atmosphere: 1
Food: 1
Service: 1
Andrew and his team did a great job!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great customer service from Andrew
Atmosphere: 5
Food: 5
Service: 5
Didn’t even get a chance to eat because there was nobody to take my order or acknowledge I was up front. Sad
Service: 1
Andrew it’s a great guy! He loves what he’s doing and he’s serving us with a big smile, 100% great service.
Atmosphere: 5
Food: 5
Service: 5
Shout out to Andrew he did a great job on serving us!
Atmosphere: 5
Food: 5
Service: 5
Andrew’s is awesome
Atmosphere: 5
Food: 5
Service: 5
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