We dined in, when we ordered we repeated our order to hopefully ensure she knew what we were ordering, she got one order right, but the other order that was clarified and repeated, the cashier entered in something different, we tried to have her fix it, she just agreed, when we received our order she insisted that we didn’t order what we were trying to get, her team lead refunded us for the breakfast meal she charged us for, and charged us for the meal she got wrong.
Atmosphere: 3
Food: 4
Service: 2
V W
The food was delicious, and customer service was superb! The atmosphere was nice and relaxing .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Arby's Greek Gyro
Kelly Webb
My husband and I went to the drive thru for lunch. He had a brisket sandwich and I had a turkey sandwich with curley fries. The 2 ladies that worked here were so kind and very helpful. We appreciate their kindness.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Arby's Curly Fries
Mary Has talent
The only complaint I have is that I had to wait for them to cook some chicken for me and by the time I got my food the fries were cold and old. Call me a pain, but IMO those fries are super overpriced and getting anything other then fresh amd hot fries is unacceptable.
Atmosphere: 4
Food: 3
Service: 4
Jeff Atkins
Drive thru was closed. Food was good. Service was good! No Arby's sauce!
Atmosphere: 1
Food: 5
Service: 4
Recommended dishes: Roast Beef Sandwich
Shelly S
I just ordered a corned beef reuben to go. Employees were friendly. The problem is that when we were traveling, I opened the sandwich to eat it. One half had a very small pile of kraut that was barely there, the other half had none.
Atmosphere: 5
Food: 3
Service: 5
Brandy Elizabeth
Best place to get breakfast Really fast and food is always hot. Service is typically very good. They rarely ever get the order wrong. The one thing holding them back from 5 stars is the treatment given if they ever do get your order wrong. They don't listen, they cut you off and they have attitude like it's your fault it's wrong. Given they do correct the order, but that's after arguing with you and not listening to what is wrong. Then you can tell that you just interrupted their whole day because when you receive the food, it's sloppy. But even after it's said and done, I still apologized for inconveniencing them, and they still continued to cut me off. So by all means. It's a great place to eat. Probably the best Arby's I've ever been to. Just need to work on situation assessment and how they treat people when they mess up.
Atmosphere: 5
Food: 5
Service: 4
Ashley bullard Conroy
Drive threw older lady about 4pm on Saturday very rude! Acts like she dousnt want to be working attitude cuts you off when speaking and rushes you..
Atmosphere: 1
Food: 4
Service: 1
Babydoll Davis
Don't go here they are so lazy to drop some fries in the grease for a couple of minutes.. You don't get what you order because they tell you they don't have it.. You get burnt food like it's nasty
Place was dirty and don't think the staff cares or wants to be there . Could not finish meal . Seen staff walking and start doing food related activity twice had there hands in there pants . Tossed meal in trash and left .
Atmosphere: 1
Food: 1
Service: 1
MebytheSea
Well, the burger was delicious. Don't know about fries, they forgot to give them to us. Turnover they forgot to cook. It looked like it thawed on the floor.
Atmosphere: 5
Food: 1
Service: 1
dustwhipp
I went in evacuating from Florida. They were out of roast beef. The equivalent of KFC running out of chicken. I was joking about it because, it is, a joke. A heavy set African american employee over heard my jokes and made a comment "oh that was you talking smack, we should have made you wait." But he wasn't doing anything to fix the problem. An Arby's should never run out of roast beef. This happened at 930pm Monday October 7th 2024. And when I called to complain, the acting manager Amanda hung up on me mid complaint. I never complain or write bad reviews unless it's necessary. I'm sure nothing will be done about it but hopefully people will see this and think twice to stop at this location.
Atmosphere: 1
Food: 1
Service: 1
Alicia Hauna
Probably the BEST fast food place in the wiregrass because the employees were friendly, dining area is clean, the restrooms are clean, and food comes out fast and hot. I recommend the Reuben, it was fantastic. Not too many places like this around, I'm glad we stopped in.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Loaded Curly Fries
David Shelby
No straws... how can you run out of straws... then get told.. go check the gas station...great service would have been going to see for yourself to help your customers not waiting till they ask for a straw for the drink
Decent long hours and nice staff
Atmosphere: 5
Food: 5
Service: 5
We dined in, when we ordered we repeated our order to hopefully ensure she knew what we were ordering, she got one order right, but the other order that was clarified and repeated, the cashier entered in something different, we tried to have her fix it, she just agreed, when we received our order she insisted that we didn’t order what we were trying to get, her team lead refunded us for the breakfast meal she charged us for, and charged us for the meal she got wrong.
Atmosphere: 3
Food: 4
Service: 2
The food was delicious, and customer service was superb! The atmosphere was nice and relaxing .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Arby's Greek Gyro
My husband and I went to the drive thru for lunch. He had a brisket sandwich and I had a turkey sandwich with curley fries. The 2 ladies that worked here were so kind and very helpful. We appreciate their kindness.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Arby's Curly Fries
The only complaint I have is that I had to wait for them to cook some chicken for me and by the time I got my food the fries were cold and old. Call me a pain, but IMO those fries are super overpriced and getting anything other then fresh amd hot fries is unacceptable.
Atmosphere: 4
Food: 3
Service: 4
Drive thru was closed. Food was good. Service was good! No Arby's sauce!
Atmosphere: 1
Food: 5
Service: 4
Recommended dishes: Roast Beef Sandwich
I just ordered a corned beef reuben to go. Employees were friendly. The problem is that when we were traveling, I opened the sandwich to eat it. One half had a very small pile of kraut that was barely there, the other half had none.
Atmosphere: 5
Food: 3
Service: 5
Best place to get breakfast
Really fast and food is always hot.
Service is typically very good.
They rarely ever get the order wrong.
The one thing holding them back from 5 stars is the treatment given if they ever do get your order wrong. They don't listen, they cut you off and they have attitude like it's your fault it's wrong. Given they do correct the order, but that's after arguing with you and not listening to what is wrong. Then you can tell that you just interrupted their whole day because when you receive the food, it's sloppy. But even after it's said and done, I still apologized for inconveniencing them, and they still continued to cut me off.
So by all means. It's a great place to eat. Probably the best Arby's I've ever been to.
Just need to work on situation assessment and how they treat people when they mess up.
Atmosphere: 5
Food: 5
Service: 4
Drive threw older lady about 4pm on Saturday very rude! Acts like she dousnt want to be working attitude cuts you off when speaking and rushes you..
Atmosphere: 1
Food: 4
Service: 1
Don't go here they are so lazy to drop some fries in the grease for a couple of minutes.. You don't get what you order because they tell you they don't have it.. You get burnt food like it's nasty
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Place was dirty and don't think the staff cares or wants to be there . Could not finish meal . Seen staff walking and start doing food related activity twice had there hands in there pants . Tossed meal in trash and left .
Atmosphere: 1
Food: 1
Service: 1
Well, the burger was delicious. Don't know about fries, they forgot to give them to us. Turnover they forgot to cook. It looked like it thawed on the floor.
Atmosphere: 5
Food: 1
Service: 1
I went in evacuating from Florida. They were out of roast beef. The equivalent of KFC running out of chicken. I was joking about it because, it is, a joke. A heavy set African american employee over heard my jokes and made a comment "oh that was you talking smack, we should have made you wait." But he wasn't doing anything to fix the problem. An Arby's should never run out of roast beef. This happened at 930pm Monday October 7th 2024. And when I called to complain, the acting manager Amanda hung up on me mid complaint. I never complain or write bad reviews unless it's necessary. I'm sure nothing will be done about it but hopefully people will see this and think twice to stop at this location.
Atmosphere: 1
Food: 1
Service: 1
Probably the BEST fast food place in the wiregrass because the employees were friendly, dining area is clean, the restrooms are clean, and food comes out fast and hot. I recommend the Reuben, it was fantastic. Not too many places like this around, I'm glad we stopped in.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Loaded Curly Fries
No straws... how can you run out of straws... then get told.. go check the gas station...great service would have been going to see for yourself to help your customers not waiting till they ask for a straw for the drink
Atmosphere: 4
Food: 3
Service: 1
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