Night shift crew members are very nasty and rude !!
Leah Wansley
This particular Starbucks is always the ABSOLUTE SLOWEST!! Pre-ordering in the app can help to a small degree on the wait time, but generally you can expect to wait at least 10 minutes no matter what. The worst I waited was 27 minutes in the drive thru for a mobile order. I had placed the order as I was leaving the Planet Fitness nearby, and when I pulled up to the speaker I was told they'd be with me in a just a moment, I said I had a mobile order, they still said just a moment. Almost 10 minutes later they finally came back on the speaker and asked what the name was on my mobile order, I told them, I was told it was still being prepared (mind you I've been in the line for just over 10 minutes already, but it had been nearly 15 since placing the mobile order)... But they asked me to go ahead and pull forward to the window... There are 2 cars ahead of me at the window, they get their orders after a bit and pull off, I get to the window and still wait for my order... By the time I'm finally pulling out it is quarter till 7am... I have a 20 minute drive to work still from there... The workers are always pretty pleasant, just slow... I never wait more than 6-7 minutes at the Starbucks close to my house.
Atmosphere: 3
Food: 5
Service: 2
Shae McBride
Showed up and was told “we are behind” asked how long and was told 30 minutes! Werent asked what we wanted. App is still taking orders and they didnt shut down drive through to enable catch up. Poorly managed.
Alice
Everything about today's experience solidified that I will not return to this Starbucks ever again. It used to be decent at least but the staff is super rude the drinks don't make up for the attitude you get ordering and it's just pure chaos
Atmosphere: 1
Food: 1
Service: 1
Madison Whitten
Horrible location probably only 3 good employees, 30+ minutes in the drive through. Literally watched the person in front of me wait an extra 10 minutes at the pay window for one singular coffee
Atmosphere: 1
Food: 1
Service: 1
KRISSY HIGGINS
Staff not very polite and they are always out of something, especially if it a seasonal flavor. It seems like bad management….just order a little more of popular flavor. They just started selling apple crisp flavor and have been out for a week at Pell City Alabama location.
Atmosphere: 3
Service: 3
Carol Barnett
Poor customer service at the drive through window. Did not speak. Handed me the iced coffees without straws and shut the window. I waited and she opened the window and just looked at me and I asked for straws. Not one single word was spoken. Definitely will not be going back to this location. This is the 2nd poor experience here.
Atmosphere: 1
Food: 3
Service: 1
Carrie Howard
I love Starbucks coffee. However, the last couple of times going through the drive through there is no customer service. Today at 10 am I pulled to yhe window and was not greeted. I spoke and asked how the girl was doing and was ignored. Once I got my drink and pulled up I realized I was missing a cake pop I had ordered and went inside to get it. The girls at the front were kind. However, it doesnt require a lot to say hello to your customers or smile. I will now give my business to local only.
Atmosphere: 2
Food: 5
Service: 1
Christopher McDaniel
Staff member named Hollie went above and beyond to assist with an issue I was experiencing going through the DoorDash app, Hollie attempted to correct the issue and personally ensured the correct drink order when the DoorDash app couldn’t! Thank you Hollie and thank you Starbucks.
Atmosphere: 5
Food: 5
Service: 5
Christina Garza
I needed a coffee that would help keep me alert on my trip back home. I asked Miss Hollie what she recommended and her recommendation was on point!! 💚
This is possibly the worst Starbucks I have ever been to. It is consistently bad. The staff is rude, service is slow, they are always out of their most popular items, and drinks are never made right. When you ask your drink to be corrected, it somehow ends up worse. I’ve never been to a drive thru coffee shop where I am told there is a “15 to 20 minute wait” with only three people in the line. There needs to be some serious training and overall restructuring of this business location and staff.
Atmosphere: 1
Food: 1
Service: 1
James Hamilton
Over 30 min wait for an online order I’m done with Starbucks
Atmosphere: 1
Food: 1
Service: 1
Robbie Wilson
So the tall guy who wears his beanie and sunglasses while working, he's the only guy who works there, he has the worst attitude. He's smug and pretentious and wants to argue instead of just fixing the problem if a drink is wrong. His customer service skills are horribly lacking
Atmosphere: 3
Food: 3
Service: 2
Michael Schneider
Great stop, just off of the interstate, during a long road trip
Night shift crew members are very nasty and rude !!
This particular Starbucks is always the ABSOLUTE SLOWEST!! Pre-ordering in the app can help to a small degree on the wait time, but generally you can expect to wait at least 10 minutes no matter what. The worst I waited was 27 minutes in the drive thru for a mobile order. I had placed the order as I was leaving the Planet Fitness nearby, and when I pulled up to the speaker I was told they'd be with me in a just a moment, I said I had a mobile order, they still said just a moment. Almost 10 minutes later they finally came back on the speaker and asked what the name was on my mobile order, I told them, I was told it was still being prepared (mind you I've been in the line for just over 10 minutes already, but it had been nearly 15 since placing the mobile order)... But they asked me to go ahead and pull forward to the window... There are 2 cars ahead of me at the window, they get their orders after a bit and pull off, I get to the window and still wait for my order... By the time I'm finally pulling out it is quarter till 7am... I have a 20 minute drive to work still from there... The workers are always pretty pleasant, just slow... I never wait more than 6-7 minutes at the Starbucks close to my house.
Atmosphere: 3
Food: 5
Service: 2
Showed up and was told “we are behind” asked how long and was told 30 minutes! Werent asked what we wanted. App is still taking orders and they didnt shut down drive through to enable catch up. Poorly managed.
Everything about today's experience solidified that I will not return to this Starbucks ever again. It used to be decent at least but the staff is super rude the drinks don't make up for the attitude you get ordering and it's just pure chaos
Atmosphere: 1
Food: 1
Service: 1
Horrible location probably only 3 good employees, 30+ minutes in the drive through. Literally watched the person in front of me wait an extra 10 minutes at the pay window for one singular coffee
Atmosphere: 1
Food: 1
Service: 1
Staff not very polite and they are always out of something, especially if it a seasonal flavor. It seems like bad management….just order a little more of popular flavor. They just started selling apple crisp flavor and have been out for a week at Pell City Alabama location.
Atmosphere: 3
Service: 3
Poor customer service at the drive through window. Did not speak. Handed me the iced coffees without straws and shut the window. I waited and she opened the window and just looked at me and I asked for straws. Not one single word was spoken. Definitely will not be going back to this location. This is the 2nd poor experience here.
Atmosphere: 1
Food: 3
Service: 1
I love Starbucks coffee. However, the last couple of times going through the drive through there is no customer service. Today at 10 am I pulled to yhe window and was not greeted. I spoke and asked how the girl was doing and was ignored. Once I got my drink and pulled up I realized I was missing a cake pop I had ordered and went inside to get it. The girls at the front were kind. However, it doesnt require a lot to say hello to your customers or smile. I will now give my business to local only.
Atmosphere: 2
Food: 5
Service: 1
Staff member named Hollie went above and beyond to assist with an issue I was experiencing going through the DoorDash app, Hollie attempted to correct the issue and personally ensured the correct drink order when the DoorDash app couldn’t! Thank you Hollie and thank you Starbucks.
Atmosphere: 5
Food: 5
Service: 5
I needed a coffee that would help keep me alert on my trip back home. I asked Miss Hollie what she recommended and her recommendation was on point!! 💚
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Est food for the best price
Atmosphere: 5
Food: 5
Service: 5
This is possibly the worst Starbucks I have ever been to. It is consistently bad. The staff is rude, service is slow, they are always out of their most popular items, and drinks are never made right. When you ask your drink to be corrected, it somehow ends up worse. I’ve never been to a drive thru coffee shop where I am told there is a “15 to 20 minute wait” with only three people in the line. There needs to be some serious training and overall restructuring of this business location and staff.
Atmosphere: 1
Food: 1
Service: 1
Over 30 min wait for an online order I’m done with Starbucks
Atmosphere: 1
Food: 1
Service: 1
So the tall guy who wears his beanie and sunglasses while working, he's the only guy who works there, he has the worst attitude. He's smug and pretentious and wants to argue instead of just fixing the problem if a drink is wrong. His customer service skills are horribly lacking
Atmosphere: 3
Food: 3
Service: 2
Great stop, just off of the interstate, during a long road trip
Atmosphere: 5
Food: 5
Service: 5
Loading...