This is the worst Burger King i have ever been in. Worst customer service.
Atmosphere: 1
Food: 1
Service: 1
Smitty Johnson
You Rule
Josh Jezeski
Ordered a bacon king and you could clear tell it was rushed. Was inedible had to drive back to get refunded. Would highly recommend avoiding this location.
Atmosphere: 1
Food: 1
Service: 2
Michael Miller
We were looking for ice cream cones. The ice cream machine was broken. It took a couple minutes for an employee to come out of the back and acknowledge us, but she was friendly when she did show up.
Atmosphere: 3
Food: 1
Service: 4
Gavin Winn
Someone didn't clean the broiler while closing, they couldn't make my order. The employee was rude while explaining. And then they sent me to the website for a refund, and there were no live agents to give me a refund.
Atmosphere: 1
Food: 1
Service: 1
Bambi
Our Amex card hacked here yesterday. Beware if clerk slams drive thru window & disappears awhile, coming back with nothing. Later 2 attempts to charge $880+ to our card--Amex fraud refused charges. Only place card was used. Last time visiting Burger King in Prattville!
Atmosphere: 2
Food: 2
Service: 1
Jay Burrough
The food is good the service is ok but can't get the order right for
Atmosphere: 3
Food: 3
Service: 3
Michele Mcleod
Me and a coworker Ordered thru the app. I got the whopper no pickles, no onions, add swiss cheese, add mustard and what I got was a whopper with American cheese and ketchup only. My coworker ordered a whopper with American cheese, no onions, no mayo, add mustard. And what she got was a whopper smothered in mayo and no tomatoes. The food was cold. The girl on the speaker was rude. I have tried to call the store over and over and no one will answer. If you order here check your food before you leave because it will be wrong.
Atmosphere: 1
Food: 1
Service: 1
Chris R
Came here to have a burger and fries. They served me cold fries. I had to ask for hot ones. My question knowing fries were cold. Why would you serve them. . Just goes to show ya no care in the job you do. Take pride in whatever you do.
Atmosphere: 5
Food: 1
Service: 2
jackieinthabox K
Every time I stop at this one, they are extremely slow. I don't know if they are short of people, or what. If you're heading to work in the morning, have a few extra minutes to get breakfast, don't stop here. You will be late for work.
Used drive through late every part of my order was wrong a cashier was I parked lot by her car on cellphone arguing loudly with someoneKid-friendliness: Not kid friendly employee outside cursing loudly on phone
Atmosphere: 1
Food: 1
Service: 3
KEVIN KINCAID
Used online ordering. Get to the restaurant and had to wait 26 minutes for them to prepare everything. The cashier had a clear "I don't care.", look on her face. The food was good, but the wait time was lackluster at best.
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Onion Rings, Classic Fries
Jinx Benji
Service is slow despite it being an online order. I've had rude and slow cashiers. It's just not a place I think I'll go again. Love the food but I'll go across town to the other one.
Atmosphere: 2
Food: 3
Service: 1
Cat Noo
Used drive thru. The person working it was polite, when we got to the window she let us know that our food wasn't ready. She brought it to us when ready and still had a smile. Not all the breakfast items are listed here.Parking: Plenty of parking. If you need to wait for your drive-thru order, there is space to park while you wait.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Breakfast with Steak and Hot Cakes, Double Sausage Egg
Billy Bob
Every single time I come to this location, no matter what time of the day it is, and try to order a milkshake, they say that the "ice cream machine is down". Why have these items on you menu if your ice cream machine is going to be down 24/7?
This is the worst Burger King i have ever been in. Worst customer service.
Atmosphere: 1
Food: 1
Service: 1
You Rule
Ordered a bacon king and you could clear tell it was rushed. Was inedible had to drive back to get refunded. Would highly recommend avoiding this location.
Atmosphere: 1
Food: 1
Service: 2
We were looking for ice cream cones. The ice cream machine was broken. It took a couple minutes for an employee to come out of the back and acknowledge us, but she was friendly when she did show up.
Atmosphere: 3
Food: 1
Service: 4
Someone didn't clean the broiler while closing, they couldn't make my order. The employee was rude while explaining. And then they sent me to the website for a refund, and there were no live agents to give me a refund.
Atmosphere: 1
Food: 1
Service: 1
Our Amex card hacked here yesterday. Beware if clerk slams drive thru window & disappears awhile, coming back with nothing. Later 2 attempts to charge $880+ to our card--Amex fraud refused charges. Only place card was used. Last time visiting Burger King in Prattville!
Atmosphere: 2
Food: 2
Service: 1
The food is good the service is ok but can't get the order right for
Atmosphere: 3
Food: 3
Service: 3
Me and a coworker Ordered thru the app. I got the whopper no pickles, no onions, add swiss cheese, add mustard and what I got was a whopper with American cheese and ketchup only. My coworker ordered a whopper with American cheese, no onions, no mayo, add mustard. And what she got was a whopper smothered in mayo and no tomatoes. The food was cold. The girl on the speaker was rude. I have tried to call the store over and over and no one will answer. If you order here check your food before you leave because it will be wrong.
Atmosphere: 1
Food: 1
Service: 1
Came here to have a burger and fries. They served me cold fries. I had to ask for hot ones. My question knowing fries were cold. Why would you serve them. . Just goes to show ya no care in the job you do. Take pride in whatever you do.
Atmosphere: 5
Food: 1
Service: 2
Every time I stop at this one, they are extremely slow. I don't know if they are short of people, or what. If you're heading to work in the morning, have a few extra minutes to get breakfast, don't stop here. You will be late for work.
Service: 2
Restaurantji Recommends
Used drive through late every part of my order was wrong a cashier was I parked lot by her car on cellphone arguing loudly with someoneKid-friendliness: Not kid friendly employee outside cursing loudly on phone
Atmosphere: 1
Food: 1
Service: 3
Used online ordering. Get to the restaurant and had to wait 26 minutes for them to prepare everything. The cashier had a clear "I don't care.", look on her face. The food was good, but the wait time was lackluster at best.
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Onion Rings, Classic Fries
Service is slow despite it being an online order. I've had rude and slow cashiers. It's just not a place I think I'll go again. Love the food but I'll go across town to the other one.
Atmosphere: 2
Food: 3
Service: 1
Used drive thru. The person working it was polite, when we got to the window she let us know that our food wasn't ready. She brought it to us when ready and still had a smile. Not all the breakfast items are listed here.Parking: Plenty of parking. If you need to wait for your drive-thru order, there is space to park while you wait.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Breakfast with Steak and Hot Cakes, Double Sausage Egg
Every single time I come to this location, no matter what time of the day it is, and try to order a milkshake, they say that the "ice cream machine is down". Why have these items on you menu if your ice cream machine is going to be down 24/7?