This is the slowest burger king I have been to. The night shift can’t seem to get it together. I’ve had to wait at least 30-45 minutes for my order every time I have been to this BK in the evening. Last night (3/23) I went to pick up an order but couldn’t get anyone to answer the phone or the drive thru. I pulled up to the window and saw two ladies in there, both with headsets on, closing up. My husband tapped on the window to get their attention and they immediately caught an attitude. One of the ladies snatched the window open and started to say they were closed. I told them I was there to pick up an order that had already been placed and accepted. She didn’t say anything and just walked away from the window. She came back to give us the drink and the food a few minutes later. There should’ve been a milkshake on the order but since they shut everything down early, we didn’t get it. She didn’t have the courtesy to tell us the machine was off or offer something in place of the shake. If there was a staffing issue or some kind of early closing note posted, I would be more understanding. This didn’t have to do with staffing issues, this was about someone not wanting to do their job. This lady obviously doesn’t care about her job and has no business being in a customer service position.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Cheeseburger, Hamburger, Onion Rings, BK Chicken Fries
Jamaal harris
We visited this location and they had us wait at the menu for 10min before asking to take our order. Then after placing the order, the heavy set lady without a name badge literally handed us our order without a smile. Looked in our face and closed the window. Was not nice or kind or said thanks. Just handed our food as if she hated it. This will be our last visit here.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Double Whopper, Hamburger, Whopper Jr
M M
03/14/25 - Called BK before I left the house to verify that they still had Whoppers 2 for $5. I was told yes. When I got there, I pulled up to the intercom and again asked if they had Whoppers 2 for $5. Again I was told yes so that's what I ordered. And after about a 20 minute wait, I headed home. But to my surprise, when I got there, there were Whopper Jr's in the bag and not Whoppers. Called BK and spoke with a manager and she said that they must have made a mistake. That they meant to say Whopper Jr's and not Whoppers. So beware if you go to the BK in Prattville.
Morris Winston
This is literally the worst store in the area! EVEN unworthy of the one star I'm forced to give them on this review! There is always issues with my orders, along with awful customer service and long wait time in the drive through. Management is terrible as well the store I asked for the manager the employee told her a customer was waiting assistance and she never came to the counter or window. Definitely will not be getting my service ever again as well as some of my associates.
Conita Henderson
This particular location always have courteous employees including the sweet manager. This is my primary location when I'm in Prattville.
Kid-friendliness: They do have a play area
Wheelchair accessibility: Wheelchair accessible in parking
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Whopper Jr, Onion Rings
Atta Boy
The lady at the window where you make your payment. If it wasn't for her I would have gave you a lower rating because she was so nice + and helpful.
Just wanted to make a post about the negative experience I just had with this location. Ordered food form the drive through, on 01-26-25. Ordered a bacon king to bring home and eat with the family. Apon first bite of the burger I relized that they had put a sing strip of bacon on a BACON king. Disappointed and dissatisfied with the quality of the food I returned to the store for a refund and to bring the entire meal back to show the manager the poor quality received. To my frustration they just shrugged it off and said store policy is no refunds, we will remake it for you. Save your sanity and go somewhere else! Shouldn't have to pay for food you improperly prepared, and I should not have to come back twice for a bacon king to have bacon on it!
Atmosphere: 3
Food: 1
Service: 1
Adrienne Gordon
Cold food
Atmosphere: 2
Food: 1
Service: 2
Cheryl H.
Slow drive thru, lukewarm rings and burger... not my usual location and probably won't stop there again.
Atmosphere: 2
Food: 2
Service: 2
Shanell Sedohr
Good to go to during the day; at night, it is not always the best. But overall, I would recommend it.
I ordered on the app which made absolutely no difference from just walking in off the street, because they started preparing , my now supposed to be ready and waiting meal, as I first asked for it. Twenty minutes after my scheduled pick up time and as cold as a block of wood, I had my food. First time app user, last time Burger King Location user!
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Hamburger, Chicken Sandwich
Kayden Moss
They had two people drive off because they couldn’t get their order right and they have a machine for that.
Atmosphere: 1
Food: 4
Service: 2
Colleen
Dirtiest restaurant I've been in. Garbage containers were running over, floor needed sweeping. I didn't want to eat in there
Atmosphere: 1
Food: 2
Service: 1
Amanda Beck
This burger King was something else. I normally don't leave reviews for fast food restaurants because I don't usually expect amazing service anyway. But please I implore you, get someone else to run the counter. When you have a line backed up to the door and you keep going over to "bag" orders up people get impatient. And I used quotes on bag because she literally just went over there and stared at the order screen and did nothing while we all stood there waiting to order. And when she did come over she was super short with customers. No sense of urgency whatsoever. Food was typical BK although the fries were pretty much cold. The rest of the workers were smiling and having fun with their jobs which was great to see. Put one of them at the counter instead of the snail with no personality. ?
This is the slowest burger king I have been to. The night shift can’t seem to get it together. I’ve had to wait at least 30-45 minutes for my order every time I have been to this BK in the evening. Last night (3/23) I went to pick up an order but couldn’t get anyone to answer the phone or the drive thru. I pulled up to the window and saw two ladies in there, both with headsets on, closing up. My husband tapped on the window to get their attention and they immediately caught an attitude. One of the ladies snatched the window open and started to say they were closed. I told them I was there to pick up an order that had already been placed and accepted. She didn’t say anything and just walked away from the window. She came back to give us the drink and the food a few minutes later. There should’ve been a milkshake on the order but since they shut everything down early, we didn’t get it. She didn’t have the courtesy to tell us the machine was off or offer something in place of the shake. If there was a staffing issue or some kind of early closing note posted, I would be more understanding. This didn’t have to do with staffing issues, this was about someone not wanting to do their job. This lady obviously doesn’t care about her job and has no business being in a customer service position.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Cheeseburger, Hamburger, Onion Rings, BK Chicken Fries
We visited this location and they had us wait at the menu for 10min before asking to take our order. Then after placing the order, the heavy set lady without a name badge literally handed us our order without a smile. Looked in our face and closed the window. Was not nice or kind or said thanks. Just handed our food as if she hated it. This will be our last visit here.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Double Whopper, Hamburger, Whopper Jr
03/14/25 - Called BK before I left the house to verify that they still had Whoppers 2 for $5. I was told yes. When I got there, I pulled up to the intercom and again asked if they had Whoppers 2 for $5. Again I was told yes so that's what I ordered. And after about a 20 minute wait, I headed home. But to my surprise, when I got there, there were Whopper Jr's in the bag and not Whoppers. Called BK and spoke with a manager and she said that they must have made a mistake. That they meant to say Whopper Jr's and not Whoppers. So beware if you go to the BK in Prattville.
This is literally the worst store in the area!
EVEN
unworthy of the one star I'm forced to give them on this review!
There is always issues with my orders, along with awful customer service and long wait time in the drive through.
Management is terrible as well the store
I asked for the manager the employee told her a customer was waiting assistance and she never came to the counter or window. Definitely will not be getting my service ever again as well as some of my associates.
This particular location always have courteous employees including the sweet manager. This is my primary location when I'm in Prattville.
Kid-friendliness: They do have a play area
Wheelchair accessibility: Wheelchair accessible in parking
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Whopper Jr, Onion Rings
The lady at the window where you make your payment. If it wasn't for her I would have gave you a lower rating because she was so nice + and helpful.
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Bacon Cheeseburger, Cheeseburger, Hamburger, Whopper Patty, Bacon Egg & Cheese Croissan'Wich Hasbrowns Fully Loaded Biscuit, Whopper Meal, Bacon King, Whopper Jr Meal, Whopper Jr, Flame Grilled Beef, Onion Rings
Just wanted to make a post about the negative experience I just had with this location. Ordered food form the drive through, on 01-26-25. Ordered a bacon king to bring home and eat with the family. Apon first bite of the burger I relized that they had put a sing strip of bacon on a BACON king. Disappointed and dissatisfied with the quality of the food I returned to the store for a refund and to bring the entire meal back to show the manager the poor quality received. To my frustration they just shrugged it off and said store policy is no refunds, we will remake it for you. Save your sanity and go somewhere else! Shouldn't have to pay for food you improperly prepared, and I should not have to come back twice for a bacon king to have bacon on it!
Atmosphere: 3
Food: 1
Service: 1
Cold food
Atmosphere: 2
Food: 1
Service: 2
Slow drive thru, lukewarm rings and burger... not my usual location and probably won't stop there again.
Atmosphere: 2
Food: 2
Service: 2
Good to go to during the day; at night, it is not always the best. But overall, I would recommend it.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I ordered on the app which made absolutely no difference from just walking in off the street, because they started preparing , my now supposed to be ready and waiting meal, as I first asked for it. Twenty minutes after my scheduled pick up time and as cold as a block of wood, I had my food. First time app user, last time Burger King Location user!
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Hamburger, Chicken Sandwich
They had two people drive off because they couldn’t get their order right and they have a machine for that.
Atmosphere: 1
Food: 4
Service: 2
Dirtiest restaurant I've been in. Garbage containers were running over, floor needed sweeping. I didn't want to eat in there
Atmosphere: 1
Food: 2
Service: 1
This burger King was something else. I normally don't leave reviews for fast food restaurants because I don't usually expect amazing service anyway. But please I implore you, get someone else to run the counter. When you have a line backed up to the door and you keep going over to "bag" orders up people get impatient. And I used quotes on bag because she literally just went over there and stared at the order screen and did nothing while we all stood there waiting to order. And when she did come over she was super short with customers. No sense of urgency whatsoever. Food was typical BK although the fries were pretty much cold. The rest of the workers were smiling and having fun with their jobs which was great to see. Put one of them at the counter instead of the snail with no personality. ?
Atmosphere: 4
Food: 2
Service: 1
You rule.
Atmosphere: 5
Food: 5
Service: 5
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