Dairy Queen Grill & Chill
2579 Cobbs Ford Rd, Prattville
(334) 350-4936
Recent Reviews
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Always clean, friendly & satisfied š„° food is always warm & fresh
Atmosphere: 5
Food: 5
Service: 5
Service was a little slow after the busy rush. Food was great. Had to pull forward and wait for our food.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Chicken Strips, Chicken Fingers
Each time I come here the wait is extremely long even when there is only two cars in line (minus 1 star). When I finally get to give my order I always ask that no onion or tomato be put on my burgers (I donāt eat it neither does my son) but what do
I see on my burgers every time⦠onion & tomato (minus another star). Yes I can just take it off but I asked that it never be put there in the first place my receipt even shows I asked that no onion or tomato be on my burger so the employee heard my request to exclude it but didnāt acknowledge it. plus I can taste the onion on the food even after I remove it from my burger itās annoying to say the least. I wonāt say DQ is a bad place it absolutely is not Iām just disappointed that I have to wait forever for my food then itās not the way I requested it to be when I paid for it. The fries, drink, & blizzards are always great though
Atmosphere: 5
Food: 3
Service: 4
Went thru the drive thru at 9:45 and was told chicken strips would be a 10 minute wait and they could only give me ice cream. I didnāt realize they closed at 10 but even still if you close at 10 serve people till 10. It wasnāt like I was there a minute before closing
Atmosphere: 5
Service: 1
Love their peanut buster parfait
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Hot Dog, Misty Freeze
The food was good, the cleanliness was good; however, it was not prepared to Dairy Queen standards. For example, I ordered a medium sundae. DQ Sundaes are supposed to be shaped/presented a certain way. This was a sticky runny unrecognizable mess. Another in my party was asked what dipping sauce she wanted and clearly answered āmarinara please.ā We wondered why no sauce was delivered to the table and upon checking the receipt we saw that the clerk rang up āno dip.ā And Iām sorry but you loose stars for the fact that the āmusicā is so loud inside that you cannot carry on a conversation with the people around you. NO ONE comes to a Dairy Queen to listen to music. Background music should be just that: in the background. Not overtaking the entire experience. So, to sum up: pay closer attention to your customers, work on proper presentation, and please for everyoneās sake turn the noise down.
Atmosphere: 1
Food: 2
Service: 3
I bought a large vanilla cone at this location. It was not the quality I expect from DQ. The ice cream had the consistency of whip cream. It tasted like they put a bunch of air in the mix and it wasnāt very cold like ice cream usually is Very disappointed. I will never go back. On the bright side the service was great⦠just terrible product.
Atmosphere: 5
Food: 1
Service: 5
How can you go wrong with ice cream. Love the soft serve Dairy Queen ice cream.
Atmosphere: 4
Food: 5
Service: 5
We stood at the counter for 10 minutes and nobody acknowledged our existence, there were a few other people there waiting and they would acknowledge them either. This is pathetic!
Atmosphere: 1
Service: 1
We waited at the register for 10 minutes with no acknowledgement from employees. They even brought out two door dash orders and handed them off while we stood there. I guess they only care about their door dash and drive through. We just left.
Restaurantji Recommends
We first came to this location in March. We've now been back 2 more times. Every visit is perfect. Our food freshly cooked and good, our desserts great, staff welcoming and was a nice place to dine in.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blizzard, Cheeseburger, Ice Cream Cake, Chicken Fingers, French Fries
My son's soccer team stopped at this DQ after a weekend tournament. It was unplanned, and we all piled in to the surprise of the staff. We got mostly ice cream desserts with some families adding dinner as well. I was amazed at how quickly they got the orders completed for our large crowd. We all enjoyed our visit. Cheers to the manager and staff for a great experience!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blizzard, Ice Cream Cake, Banana Split, Ice Cream Sandwich
Great place to sit and enjoy your meal with very polite and respectful employees and a peaceful atmosphere
Parking: It's a small lot but amble for the area
Kid-friendliness: Yes very
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ice Cream Cake, Chicken Fingers
Peanut butter shake is awesome!
I came in Thursday night with 20 students at 9:40 to get ice cream. They started on the order and at 10 :00 pm with 10 kids standing in line they said they were closed and leave the restaurant. I was very disappointed in service and being asked to leave.
Atmosphere: 2
Food: 1
Service: 2
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