Waited 30 minutes on 2 drinks. The workers were just standing around when we can clearly see our drinks through the window, also we were the only car there & ordered ahead in the app. I love Sonic but millbrook is way better.
Service: 1
Edward Lorn
Slowest restaurant in Prattville, Alabama. Wouldn't be so bad if the food was hot when you finally do get your order but sadly that's not the case. Be prepared to wait 10+ minutes just to order and another 30 minutes for your food.If you drive for DoorDash, I'd decline their orders 100% of the time. You could easily spend an hour waiting on your customers food.
Atmosphere: 3
Food: 3
Service: 1
Jay Burrough
Good service great food just a all around great place to eat.but like everything else there asking for a 1 or 2 dollar tip for
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tots, Burger
Kelli Brannon
The car hope was very sweet but service was a little slow.
Atmosphere: 5
Food: 5
Service: 4
Banger McGhee
Waited for about 15 minutes before someone contacted us and immediately asked us if we could wait. While in the middle of answering, I was cut off with a "Thanks." I left after that. It's been a while since I went to this Sonic, and it'll be another while before I go back.
Atmosphere: 1
Food: 1
Service: 1
kassy kozak
I have used the app to order ahead multiple times and each time I have had to wait over 30 minutes for my food to be delivered and almost every time something is either missing or wrong.The food is good and the workers have always been nice so it’s really unfortunate that the timing of service makes it not worth it.It would be an excellent place to eat if the service could just be a bit faster/smoother
Atmosphere: 2
Food: 4
Service: 1
Laura Cashatt
I ordered the five for $10 double cheeseburgers. Also I ordered the pretzel and I ordered the tots with barbecue on it. The pretzel and the hamburgers were okay not great but okay. The service was okay. But the tots with barbecue were so horribly salty I could not eat them and I don't mean just a little bit salty but to the point of being offensive salty. They were absolutely disgusting. I used to buy things from the Sonic all the time and the food was pretty good. Lately the drinks and the food have gone down in quality. I'm not sure what's going on but I will seriously question if I'm going back anytime soon.
Atmosphere: 1
Food: 1
Service: 3
Recommended dishes: Burger
Dennis Logel
Sonic cheese burger no ketchup or mayonnaise add mustard and jalapeños - you are welcome !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Ed Ralston
The bell hops are always friendly, Love the double cheeseburgers ?.Milk shakes are
Because they put a hair in his food that food was chicken 1
Food: 1
Service: 1
Recommended dishes: Boneless Wings
Gloria Allen
So what can you say about a parking lot...my husband had lunch,he thought it was ok... I went to Krispy Kreme ?
Atmosphere: 2
Food: 3
Service: 2
Christopher Harris
Awful I waited 35 minutes with no explanation or contact. I watched people come in after me order and get their food and leave. All I ordered was a double bacon cheeseburger and onion ring nothing major or complicated.
Atmosphere: 5
Food: 5
Service: 5
Nick Webb
Think they are understaffed, I ordered on the app, waited 40 minutes and my food never came, tried to call but no answer ended up leaving and calling for a refund. There was one poor girl running food and I’d bet she was probably having to cook it too. The foods normally pretty good if it ever makes it to you though.
Atmosphere: 1
Food: 1
Service: 1
Amanda
The people that bag the orders need to double check and make sure all the order is there before they send it out the door. Lesson learned. Double check your order before you leave.
Waited 30 minutes on 2 drinks. The workers were just standing around when we can clearly see our drinks through the window, also we were the only car there & ordered ahead in the app. I love Sonic but millbrook is way better.
Service: 1
Slowest restaurant in Prattville, Alabama. Wouldn't be so bad if the food was hot when you finally do get your order but sadly that's not the case. Be prepared to wait 10+ minutes just to order and another 30 minutes for your food.If you drive for DoorDash, I'd decline their orders 100% of the time. You could easily spend an hour waiting on your customers food.
Atmosphere: 3
Food: 3
Service: 1
Good service great food just a all around great place to eat.but like everything else there asking for a 1 or 2 dollar tip for
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tots, Burger
The car hope was very sweet but service was a little slow.
Atmosphere: 5
Food: 5
Service: 4
Waited for about 15 minutes before someone contacted us and immediately asked us if we could wait. While in the middle of answering, I was cut off with a "Thanks." I left after that. It's been a while since I went to this Sonic, and it'll be another while before I go back.
Atmosphere: 1
Food: 1
Service: 1
I have used the app to order ahead multiple times and each time I have had to wait over 30 minutes for my food to be delivered and almost every time something is either missing or wrong.The food is good and the workers have always been nice so it’s really unfortunate that the timing of service makes it not worth it.It would be an excellent place to eat if the service could just be a bit faster/smoother
Atmosphere: 2
Food: 4
Service: 1
I ordered the five for $10 double cheeseburgers. Also I ordered the pretzel and I ordered the tots with barbecue on it. The pretzel and the hamburgers were okay not great but okay. The service was okay. But the tots with barbecue were so horribly salty I could not eat them and I don't mean just a little bit salty but to the point of being offensive salty. They were absolutely disgusting. I used to buy things from the Sonic all the time and the food was pretty good. Lately the drinks and the food have gone down in quality. I'm not sure what's going on but I will seriously question if I'm going back anytime soon.
Atmosphere: 1
Food: 1
Service: 3
Recommended dishes: Burger
Sonic cheese burger no ketchup or mayonnaise add mustard and jalapeños - you are welcome !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
The bell hops are always friendly, Love the double cheeseburgers ?.Milk shakes are
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Mozzarella Sticks, Burger, Chili Cheese Coney, Onion Rings
Waiting for more than 20 minutes with no response.
Service: 1
Restaurantji Recommends
Because they put a hair in his food that food was chicken 1
Food: 1
Service: 1
Recommended dishes: Boneless Wings
So what can you say about a parking lot...my husband had lunch,he thought it was ok... I went to Krispy Kreme ?
Atmosphere: 2
Food: 3
Service: 2
Awful I waited 35 minutes with no explanation or contact. I watched people come in after me order and get their food and leave. All I ordered was a double bacon cheeseburger and onion ring nothing major or complicated.
Atmosphere: 5
Food: 5
Service: 5
Think they are understaffed, I ordered on the app, waited 40 minutes and my food never came, tried to call but no answer ended up leaving and calling for a refund. There was one poor girl running food and I’d bet she was probably having to cook it too. The foods normally pretty good if it ever makes it to you though.
Atmosphere: 1
Food: 1
Service: 1
The people that bag the orders need to double check and make sure all the order is there before they send it out the door. Lesson learned. Double check your order before you leave.
Atmosphere: 5
Food: 5
Service: 1