What brought me to this location is a hungry football player and convenience. After sitting in drive thru for over 20 mins we were greeted with “you know we’re only accepting cash”. As if we were told that, maybe he mistaken us for the car that was at the mic before pulling off, due to a long wait. So there was an anticipation for us to leave the line bc of the request for cash. We stayed in drive thru ready to order. The drive thru rep asked us for a third time, if we were good with paying with cash. My goodness, this was such a frustrating interaction.
May I briefly pause and add this note? (The person I’m speaking of I didn’t get the name, but is a transgender with nice red braids working night shift.)
Ok, so we ordered and everything was fine from there. The service is terrible, they failed to even acknowledge the extended wait. You’re in a convenient location surrounded with hotels, treat it as such! It would be in the best interest, for the staff to prioritize their customers and the services provided.
Atmosphere: 1
Food: 4
Service: 1
Jeff Watford
Wendy's is not my favorite but this location had friendly employees and had our food ready fast. The dining room is recently renovated. It was clean and had plenty of room.
Atmosphere: 5
Food: 4
Service: 5
ShelbyKY Tourism
Very clean and convenient from the interstate.
Atmosphere: 5
Food: 5
Service: 5
rachel jex
The best Wendy’s I’ve ever been too. Super polite and GREAT costumer service. In a good mood everytime I go and just over all a great experience AND THEY GIVE ME NAPKINS!!!! Everytime ❤️
Atmosphere: 5
Food: 5
Service: 5
Joshua Fancher
Kennedy was an absolute superstar!!
Atmosphere: 5
Food: 5
Service: 5
Jonas Chizmar
Stopped at drive thru said please wait and they never came back we ended up leaving empty handed.
Service: 1
Timothy Reynolds
It's fast food, so it is what you would expect. They got my order wrong, they didn't have everything, and the fries were cold. Other than that, it was no better or worse than what you would eexpect. Wendy's is my go to for fast food burgers, so I won't stop going but I would like them to get my order right at least once.
Atmosphere: 3
Food: 4
Service: 3
Sheila Wilson
Manager was very nice, but employees do not listens and pays attention to orders!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Cheeseburger
Gi Gi Mitchell
Sat in drive thru 20 minutes to find the speaker didn't work. Went inside the cashier seemed confused and sick at his stomach the lobby was full and the manager came and locked the lobby saying too many people were here. Can't rate the food I never got any.
Atmosphere: 1
Service: 1
Sherry Beazley
This location of Wendy’s has the best fast food hamburgers of all. Warm and tasty. Baked potatoes are fresh and delicious. Remodeled building is much better. Occasional drive through order needs to be checked, but mostly good.
The food was great! The fries are well salted and the burgers are juicy. An employee was very unenthusiastic sounding and service was a bit slow. They also got one of my orders wrong and I didn't catch it until I got home.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Fries, Cheeseburger, Wendy's Hot & Crispy Fries
Jason Lawrence
Asked for no mayo on a baconator, they put it on anyway. Also the ham.patti was not cooked done. Was still pink . No good.
Atmosphere: 5
Food: 3
Service: 5
Denise
I ordered #9 for breakfast. The bacon was not edible. I could not chew it. The floor was so greasy that it was slippery. The staff Members were pleasant. Wouldn’t recommend.
Atmosphere: 1
Food: 1
Service: 5
kat alford
I ordered via mobile and when I walked in, it was already on the in progress screen. I took a seat and then proceeded to wait for over thirty minutes and watch five orders after me get served. When the kid behind the register realized that I had been three for a while and asked if I was waiting for something, I told him that I have been waiting for my mobile order. He paused for a moment and then said “oh” before dropping/throwing my food on the counter. I commented sarcastically that yay, I was getting cold food and he gave me an apathetic shrug and lame “sorry”. I had to get out of there before I went viral for the wrong reason.
If there is pale mop headed white teenage boy working the register when you walk in - leave immediately. There’s another Wendy’s deeper in town.
What brought me to this location is a hungry football player and convenience. After sitting in drive thru for over 20 mins we were greeted with “you know we’re only accepting cash”. As if we were told that, maybe he mistaken us for the car that was at the mic before pulling off, due to a long wait. So there was an anticipation for us to leave the line bc of the request for cash. We stayed in drive thru ready to order. The drive thru rep asked us for a third time, if we were good with paying with cash. My goodness, this was such a frustrating interaction.
May I briefly pause and add this note? (The person I’m speaking of I didn’t get the name, but is a transgender with nice red braids working night shift.)
Ok, so we ordered and everything was fine from there. The service is terrible, they failed to even acknowledge the extended wait. You’re in a convenient location surrounded with hotels, treat it as such! It would be in the best interest, for the staff to prioritize their customers and the services provided.
Atmosphere: 1
Food: 4
Service: 1
Wendy's is not my favorite but this location had friendly employees and had our food ready fast. The dining room is recently renovated. It was clean and had plenty of room.
Atmosphere: 5
Food: 4
Service: 5
Very clean and convenient from the interstate.
Atmosphere: 5
Food: 5
Service: 5
The best Wendy’s I’ve ever been too. Super polite and GREAT costumer service. In a good mood everytime I go and just over all a great experience AND THEY GIVE ME NAPKINS!!!! Everytime ❤️
Atmosphere: 5
Food: 5
Service: 5
Kennedy was an absolute superstar!!
Atmosphere: 5
Food: 5
Service: 5
Stopped at drive thru said please wait and they never came back we ended up leaving empty handed.
Service: 1
It's fast food, so it is what you would expect. They got my order wrong, they didn't have everything, and the fries were cold. Other than that, it was no better or worse than what you would eexpect. Wendy's is my go to for fast food burgers, so I won't stop going but I would like them to get my order right at least once.
Atmosphere: 3
Food: 4
Service: 3
Manager was very nice, but employees do not listens and pays attention to orders!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Cheeseburger
Sat in drive thru 20 minutes to find the speaker didn't work. Went inside the cashier seemed confused and sick at his stomach the lobby was full and the manager came and locked the lobby saying too many people were here. Can't rate the food I never got any.
Atmosphere: 1
Service: 1
This location of Wendy’s has the best fast food hamburgers of all. Warm and tasty. Baked potatoes are fresh and delicious. Remodeled building is much better. Occasional drive through order needs to be checked, but mostly good.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Chili, Broccoli & Cheese Baked Potato, Cheeseburger, Classic Chocolate Frosty, Hamburger
Restaurantji Recommends
The food was great! The fries are well salted and the burgers are juicy. An employee was very unenthusiastic sounding and service was a bit slow. They also got one of my orders wrong and I didn't catch it until I got home.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Fries, Cheeseburger, Wendy's Hot & Crispy Fries
Asked for no mayo on a baconator, they put it on anyway. Also the ham.patti was not cooked done. Was still pink . No good.
Atmosphere: 5
Food: 3
Service: 5
I ordered #9 for breakfast. The bacon was not edible. I could not chew it. The floor was so greasy that it was slippery. The staff
Members were pleasant. Wouldn’t recommend.
Atmosphere: 1
Food: 1
Service: 5
I ordered via mobile and when I walked in, it was already on the in progress screen. I took a seat and then proceeded to wait for over thirty minutes and watch five orders after me get served. When the kid behind the register realized that I had been three for a while and asked if I was waiting for something, I told him that I have been waiting for my mobile order. He paused for a moment and then said “oh” before dropping/throwing my food on the counter. I commented sarcastically that yay, I was getting cold food and he gave me an apathetic shrug and lame “sorry”. I had to get out of there before I went viral for the wrong reason.
If there is pale mop headed white teenage boy working the register when you walk in - leave immediately. There’s another Wendy’s deeper in town.
Atmosphere: 3
Food: 3
Service: 1
Typical Wendy's
Atmosphere: 3
Food: 3
Service: 3
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