Wendy's

793 Business Park Dr, Prattville
(334) 365-2154

Recent Reviews

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Grogg Munster

This past Saturday & Sunday mornings (6th&7th Dec'25). The young lady working the drive thru had the best smile I've seen in a long time. Made me grateful for stopping for a breakfast sandwich there.

Atmosphere: 5

Food: 3

Service: 5

Karen Jackson

Stopped in. Drive through line was long so I went in. Short staffed but pleasant and food was fresh.

Food: 5

Service: 5

Lakeshia P

Never get what I ask for.

Food: 3

Service: 1

Traveling Nurse

Great service, accurate order, food hot and fresh

Atmosphere: 5

Food: 5

Service: 5

Brandon

Slow as can be! Waited in the drive thru for over 20 minutes. Cold fries as well. The past few times I've visited this location staff has been short or non-existent at all.

Atmosphere: 2

Food: 2

Service: 1

NATHAN

No one was at the drive through and I still had to wait . After 5 minutes I just went to wataburger next door.

Atmosphere: 1

Food: 1

Service: 1

Bernadette Puckett

Staff and food were excellent

Atmosphere: 5

Food: 5

Service: 5

Adam Barrett

The store was having issues with their system due to the weather, but they went above and beyond to get my mobile order to me.

Atmosphere: 5

Food: 5

Service: 5

Tree Tree

We got served alcohol in our drinks and will not be coming back ever again. Either your employees are drinking on there shift and gave us there drink by accident or somebody thought it would be cute to put so much alcohol in our drink that it takes your breath away.

Atmosphere: 1

Food: 1

Service: 1

Jamo Brown

Had a horrible experience with the Wendy’s staff especially the man in a red wig. My pregnant wife didn’t get her baked potato so went back around and politely said “hey I’m sorry but I didn’t get my patato”. The guy didn’t say ONE word, went to the back and forced the bag into her hands. HORRIBLE

Atmosphere: 1

Food: 1

Service: 1

Julia Parris

Horrible! Another customer warned me as I walked in the wait was long. No one was inside but me. They couldn’t take my order at the front so they went to the back register to put it in. I waited 20 min. While waiting, I saw one employee screaming, walking around doing nothing, talk terribly about another employee that was working to another customer that walked in, scratch his head constantly then bag food with that same hand and touched the fries as he bagged them. He also bragged that he just hangs up on people when they call about their order being wrong. After watching all of his nonsense for 20 minutes and still not having my food, I asked for a refund which I did receive no questions asked. When the lady that took my order saw me getting a refund she asked people in the back why I didn’t have my food already. Apparently they “lost” the order. I don’t see how this place is still open considering all the reviews experiences similar to mine.

Atmosphere: 1

Food: 1

Service: 1

Gerald Marjorie

This Wendy’s location has an exceptionally friendly, polite, and accommodating staff. They went above and beyond by warming up our chocolate chip cookies, even though they didn’t have to. We also enjoyed the clean dining area and the warm, welcoming atmosphere. Great dining experience!

Atmosphere: 5

Food: 5

Service: 5

William “Will” Hasbrook

Probably the worst Wendy's to every grace America. Just go down to the one near the interstate on 14

Atmosphere: 1

Food: 1

Service: 1

Adore

What brought me to this location is a hungry football player and convenience. After sitting in drive thru for over 20 mins we were greeted with “you know we’re only accepting cash”. As if we were told that, maybe he mistaken us for the car that was at the mic before pulling off, due to a long wait. So there was an anticipation for us to leave the line bc of the request for cash. We stayed in drive thru ready to order. The drive thru rep asked us for a third time, if we were good with paying with cash. My goodness, this was such a frustrating interaction.

May I briefly pause and add this note? (The person I’m speaking of I didn’t get the name, but is a transgender with nice red braids working night shift.)

Ok, so we ordered and everything was fine from there. The service is terrible, they failed to even acknowledge the extended wait. You’re in a convenient location surrounded with hotels, treat it as such! It would be in the best interest, for the staff to prioritize their customers and the services provided.

Atmosphere: 1

Food: 4

Service: 1

Jeff Watford

Wendy's is not my favorite but this location had friendly employees and had our food ready fast. The dining room is recently renovated. It was clean and had plenty of room.

Atmosphere: 5

Food: 4

Service: 5

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