Rude and short, they give you whatever they want and tell you thats what you ordered. food made me sick. Avoid jacks
Atmosphere: 1
Food: 2
Service: 1
Kristen Hawk
The employees were rude and had no clue what they were doing and I’m pretty sure the woman that was supposed to be the manager was on something so bad she didn’t know where she was at
Atmosphere: 1
Food: 3
Service: 1
Christina McDaniel
We changed our minds about ordering due to rude staff, their intercom was messing up and they acted like it was our fault. It's funny they're asking for good reviews but won't give polite service to earn the reviews.
Service: 1
Jilleon Fayth
The food was gross.. OVER SALTED FRIES.. The gave me unsweetened tea when i asked for regular.. was just horrible
Atmosphere: 1
Food: 1
Service: 1
taytay taytay
They Almost always gets our orders wrong. My food was cold today and my dr.pepper lacked carbonation. The workers can be pretty rude sometimes too. Seems short staffed. Mainly the food though is the biggest issue. Jacks in Florence is better in my opinion.
Atmosphere: 1
Food: 1
Service: 2
Benjie Waldrep
I normally place online orders. Only once in the last several orders have been ready on time. Most of the time when I arrive they are out of the chicken peices my wife wants and I have to wait 20mins for the fresh chicken. Food has always been hot and good but the wait is almost not worth it. Tonight order confirmed at 6:04pm. Was 40 min before I was able to receive my order. Fries were cold but they quickly replaced them with hot ones.
Recommended dishes: French Fries
Douglas Shirley
Always get my order wrong
Atmosphere: 3
Food: 3
Service: 3
Jerry Harrington
One of the best Jack's! Very clean and that's my top priority. If you have grease all over the dining floor and crumbs scattered on all the tables then I will go somewhere else. This Jack's was immaculate as far as my eyes could see. Thank you and I will spend my money here .
Atmosphere: 5
Food: 5
Service: 5
Adam Robertson
Clean, fast service
Dietary restrictions: Salad options
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Big Jack
Sonny Broadway
I had to walk out because no one would take my order. None of the staff told me that they would be with me in a min. It's like this most of the time, but today was worse.
Update: went in yesterday. I decided to order from the app because they were taking forever to ring people up. I waited a total of 45 minutes after ordering to get my food. They only care about the drive through. They have a bunch of signs up to use the app, but miss the orders. And most of them are rude
The food was good, and the service was quick as needed.
Atmosphere: 3
Food: 5
Service: 4
GORDON HOOD
Good chicken
Food: 5
Service: 5
Veronica
Friendly staff, food is great, best French fries I've ever ate.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Jack
Jerry
I go in this restaurant at least threej times a week who's been pretty good but today chicken is dried out was it fitting to eat go back to get some more tell me that's all they have before it's already cooked you could have cooked me some fresh but instead you give me two more pieces that wasn't no better than the first two that I got I mean if this is the way that you're going to treat your regular customers I'm just going to start going up the road to another restaurant and ask for my money back while paper was in line they just looked at me and never came to my table and asked me what was wrong let me make this right I mean come on we're talking about somebody that comes in there all the time but I think today ended that I really do just not professional
Rude and short, they give you whatever they want and tell you thats what you ordered. food made me sick. Avoid jacks
Atmosphere: 1
Food: 2
Service: 1
The employees were rude and had no clue what they were doing and I’m pretty sure the woman that was supposed to be the manager was on something so bad she didn’t know where she was at
Atmosphere: 1
Food: 3
Service: 1
We changed our minds about ordering due to rude staff, their intercom was messing up and they acted like it was our fault. It's funny they're asking for good reviews but won't give polite service to earn the reviews.
Service: 1
The food was gross.. OVER SALTED FRIES.. The gave me unsweetened tea when i asked for regular.. was just horrible
Atmosphere: 1
Food: 1
Service: 1
They Almost always gets our orders wrong. My food was cold today and my dr.pepper lacked carbonation. The workers can be pretty rude sometimes too. Seems short staffed. Mainly the food though is the biggest issue. Jacks in Florence is better in my opinion.
Atmosphere: 1
Food: 1
Service: 2
I normally place online orders. Only once in the last several orders have been ready on time. Most of the time when I arrive they are out of the chicken peices my wife wants and I have to wait 20mins for the fresh chicken. Food has always been hot and good but the wait is almost not worth it. Tonight order confirmed at 6:04pm. Was 40 min before I was able to receive my order. Fries were cold but they quickly replaced them with hot ones.
Recommended dishes: French Fries
Always get my order wrong
Atmosphere: 3
Food: 3
Service: 3
One of the best Jack's! Very clean and that's my top priority. If you have grease all over the dining floor and crumbs scattered on all the tables then I will go somewhere else. This Jack's was immaculate as far as my eyes could see. Thank you and I will spend my money here .
Atmosphere: 5
Food: 5
Service: 5
Clean, fast service
Dietary restrictions: Salad options
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Big Jack
I had to walk out because no one would take my order. None of the staff told me that they would be with me in a min. It's like this most of the time, but today was worse.
Update: went in yesterday. I decided to order from the app because they were taking forever to ring people up. I waited a total of 45 minutes after ordering to get my food. They only care about the drive through. They have a bunch of signs up to use the app, but miss the orders. And most of them are rude
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Order is almost always right and always good! (So far). Also super clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Southern Fried Chicken Sandwich Combo, Biscuits & Gravy
The food was good, and the service was quick as needed.
Atmosphere: 3
Food: 5
Service: 4
Good chicken
Food: 5
Service: 5
Friendly staff, food is great, best French fries I've ever ate.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Jack
I go in this restaurant at least threej times a week who's been pretty good but today chicken is dried out was it fitting to eat go back to get some more tell me that's all they have before it's already cooked you could have cooked me some fresh but instead you give me two more pieces that wasn't no better than the first two that I got I mean if this is the way that you're going to treat your regular customers I'm just going to start going up the road to another restaurant and ask for my money back while paper was in line they just looked at me and never came to my table and asked me what was wrong let me make this right I mean come on we're talking about somebody that comes in there all the time but I think today ended that I really do just not professional
Atmosphere: 5
Food: 2
Service: 5
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