A great bunch of people. Hard workers. They do a great job!!!❤️
Atmosphere: 5
Food: 5
Service: 5
MO Mules
They need a major retraining of employees. People that actually care about se ving the correct orders and working on speed. Waiting 40 minutes for a order when they are not crowded is plum crazy!!! Then having it wrong and having to remake it three times after a long wait is inexcusable. I asked for my money back and they refused, made me wait even longer for the food because again they made the wrong order. 😡🤬🤔😩 I was told oh we figured you left, most people just leave!!!! WTH I paid for it. Refused a refund, why the heck would I leave? I guess that's what you wanted so you could eat it for free? I threw it all in the trash. You can't eat cold as heck fries that have been sitting that long on a tray waiting for the correct burger. So many people are so sick 🤢 of the attitudes at this Jack's. Disrespectful people who work here. Manager needs retraining. Physical fighting of employees shouldn't be tolerated either. One night a man and woman were fighting, fist fighting in the back cook area right where we could witness. I tooky children and left. Didn't go back inside the store for over six months. Afraid to have my children there. And why exactly is the walk in people less important than the drive through people?
Atmosphere: 1
Food: 1
Service: 1
Darlene Hill
My husband is disabled and one of his favorite things is Jack’s breakfast so I go get it every day. Even if I have to borrow the money!! He enjoys it Soo much!!
Atmosphere: 5
Food: 5
Service: 5
Melissa Gault
The two shakes we ordered yesterday was both so runny like water with the mess all outside of the cup. They got upset we wanted our shakes remade but who wants a shake runny like water they are suppose to be thick. My dads fries over cooked to much salt mine no salt still white under cooked. The food was absolutely disgusting. They should never ever push food like that out. My dad has cancer and very sick so when he wants to eat out he loves jakes and the food and service yesterday was absolutely disgusting.....
Atmosphere: 1
Food: 1
Service: 1
Eddie Mills
went inside to order , I stood there for 15 minutes no one would wait on me. There was 9 people working in there no one ahead of me to order , but all they were waiting on was the drive thru which only has 6 cars in line. I will not go back there nor would I recommend this place they are very inconsiderate and rude
Atmosphere: 3
Service: 2
Xavier Pascual
Ordered online pickup for 11pm had to wait 15 minutes of my 30 minute lunch just for the food to be wrong. What's the point of having an option in the app to order for future pickup if you still have to wait for it when you get there, then your receipt is wrong for the food you ordered. I ordered the food 20 minutes in advance for reference. Better off to just go to the drive through I guess.
Atmosphere: 4
Food: 4
Service: 2
Daniel Vanzant
Clean and friendly staff. I absolutely recommend!
Tony Whitten
Biscuits were hard. Just not the same as it was. Always have to wait in the drive-in a long time. Other than the biscuits everything was good.
TravelGuy
Best deluxe breakfast I've ever eaten. You got grits, sausage and gravy, tater tots. Sausage patties, biscuit and eggs. I thought the price was very good, so was the service. I can hardly wait to try thir chicken and hamburgers and ice cream. Being new to alabama I'm a customer for life.
Eduardo Aguirre
Takes forever to get 1 damn burger it’s ridiculous
Not even going to hold you to it, I think I watched a whole movie while I waited for my food..... it wasn't even full in here. (While I'm typing this still haven't gotten my food yet)
Atmosphere: 1
Service: 1
Mary Reed
Had to wait 30 min for my food to carry out. Then someone put bag on counter they didn't call my name out it Sat there awhile till I heard a worker say as she was leaving shift I think this Mary. I told them I wanted strawberry pies, they were out. Then I said ok give me 2 apple pies. I get home and one was a chicken pot pie ? And fries were awful! There were bunch of workers that just seemed to be scrambling around ?
Food: 1
Service: 1
Angela Newell
After waiting at the speaker to order, then I had to pull around and wait some more. To then get to the window to still wait. No cars in the parking lot except 3 and I am believing they belonged to employees. Because while I was waiting in the drive thru an employee came out, took an order for something from the other employer in the drive thru window, got in the car, left, only to come back several minutes later with several can beverages in his hand. And yes I was in line this entire time. When I made it to the window.... It was pure filth inside. I have had so many issues at this Jack's, I love the food but I think I am going to go to another Jack's when I am out of town. I door dash part time and I refuse to take an order at Jack's, it's never done on time and I always have to inform the crew at least 3 times that I am there to get the order, to which it is then started cooking.
Atmosphere: 1
Food: 3
Service: 1
Regina Keplinger
It must have been a bad day for everyone. But it will be quite a while before we eat Jacks again.
Atmosphere: 1
Food: 2
Service: 1
autumn edwards
Service was terrible, I order a strawberry and cream pie then drove 45 minutes home to bite into it to realize they gave me a chicken pot pie.Wasn’t even worth waiting in line for 25 minutes. Very disappointed and will not be back to the jacks in Russellville!
A great bunch of people. Hard workers. They do a great job!!!❤️
Atmosphere: 5
Food: 5
Service: 5
They need a major retraining of employees. People that actually care about se ving the correct orders and working on speed. Waiting 40 minutes for a order when they are not crowded is plum crazy!!! Then having it wrong and having to remake it three times after a long wait is inexcusable. I asked for my money back and they refused, made me wait even longer for the food because again they made the wrong order. 😡🤬🤔😩 I was told oh we figured you left, most people just leave!!!! WTH I paid for it. Refused a refund, why the heck would I leave? I guess that's what you wanted so you could eat it for free? I threw it all in the trash. You can't eat cold as heck fries that have been sitting that long on a tray waiting for the correct burger. So many people are so sick 🤢 of the attitudes at this Jack's. Disrespectful people who work here. Manager needs retraining. Physical fighting of employees shouldn't be tolerated either. One night a man and woman were fighting, fist fighting in the back cook area right where we could witness. I tooky children and left. Didn't go back inside the store for over six months. Afraid to have my children there.
And why exactly is the walk in people less important than the drive through people?
Atmosphere: 1
Food: 1
Service: 1
My husband is disabled and one of his favorite things is Jack’s breakfast so I go get it every day. Even if I have to borrow the money!! He enjoys it Soo much!!
Atmosphere: 5
Food: 5
Service: 5
The two shakes we ordered yesterday was both so runny like water with the mess all outside of the cup. They got upset we wanted our shakes remade but who wants a shake runny like water they are suppose to be thick. My dads fries over cooked to much salt mine no salt still white under cooked. The food was absolutely disgusting. They should never ever push food like that out. My dad has cancer and very sick so when he wants to eat out he loves jakes and the food and service yesterday was absolutely disgusting.....
Atmosphere: 1
Food: 1
Service: 1
went inside to order , I stood there for 15 minutes no one would wait on me. There was 9 people working in there no one ahead of me to order
, but all they were waiting on was the drive thru which only has 6 cars in line. I will not go back there nor would I recommend this place they are very inconsiderate and rude
Atmosphere: 3
Service: 2
Ordered online pickup for 11pm had to wait 15 minutes of my 30 minute lunch just for the food to be wrong. What's the point of having an option in the app to order for future pickup if you still have to wait for it when you get there, then your receipt is wrong for the food you ordered. I ordered the food 20 minutes in advance for reference. Better off to just go to the drive through I guess.
Atmosphere: 4
Food: 4
Service: 2
Clean and friendly staff. I absolutely recommend!
Biscuits were hard. Just not the same as it was. Always have to wait in the drive-in a long time. Other than the biscuits everything was good.
Best deluxe breakfast I've ever eaten. You got grits, sausage and gravy, tater tots. Sausage patties, biscuit and eggs. I thought the price was very good, so was the service. I can hardly wait to try thir chicken and hamburgers and ice cream. Being new to alabama I'm a customer for life.
Takes forever to get 1 damn burger it’s ridiculous
Restaurantji Recommends
Not even going to hold you to it, I think I watched a whole movie while I waited for my food..... it wasn't even full in here. (While I'm typing this still haven't gotten my food yet)
Atmosphere: 1
Service: 1
Had to wait 30 min for my food to carry out. Then someone put bag on counter they didn't call my name out it Sat there awhile till I heard a worker say as she was leaving shift I think this Mary. I told them I wanted strawberry pies, they were out. Then I said ok give me 2 apple pies. I get home and one was a chicken pot pie ? And fries were awful! There were bunch of workers that just seemed to be scrambling around ?
Food: 1
Service: 1
After waiting at the speaker to order, then I had to pull around and wait some more. To then get to the window to still wait. No cars in the parking lot except 3 and I am believing they belonged to employees. Because while I was waiting in the drive thru an employee came out, took an order for something from the other employer in the drive thru window, got in the car, left, only to come back several minutes later with several can beverages in his hand. And yes I was in line this entire time. When I made it to the window.... It was pure filth inside. I have had so many issues at this Jack's, I love the food but I think I am going to go to another Jack's when I am out of town. I door dash part time and I refuse to take an order at Jack's, it's never done on time and I always have to inform the crew at least 3 times that I am there to get the order, to which it is then started cooking.
Atmosphere: 1
Food: 3
Service: 1
It must have been a bad day for everyone. But it will be quite a while before we eat Jacks again.
Atmosphere: 1
Food: 2
Service: 1
Service was terrible, I order a strawberry and cream pie then drove 45 minutes home to bite into it to realize they gave me a chicken pot pie.Wasn’t even worth waiting in line for 25 minutes. Very disappointed and will not be back to the jacks in Russellville!
Food: 1
Service: 1
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