Papa Johns Pizza
14520 Hwy 43, Russellville
(256) 331-5000
Recent Reviews
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Great pizza and wings@
The worse customer service and papa johns I have ever been to.
Wait times, Customer Service, cost, and taste.
This experience has been so bad that corporate has been contacted.
Wife ordered online....waited at the window..... Waited at the window....... Finally was acknowledged to be told someone else would be waiting on me once they finished waiting on customers that had walked inside. Probably won't do that again at this location. I was on my way home after working then had a shot in my knee, so I wasn't really wanting to be waiting as long as I did.
Ordered 1 large, 1/2 onion,mushrooms, green pepper. Other 1/2 bacon, green pepper. What we got was ALL onion, 1/2 bacon,mushrooms, grn.pepper. So not everyone could eat pizza due to onion allergies!!! What a disappointment!!
Had to make p.butter sandwich !
This isn't the first time the order was messed up. Happens alot, time to find a new pizza place.
The Best pizza and garli bread. #1
We had a carry out order on 5/9/25. Picked it up at 6 pm. The customer service was incredibly bad. From the moment we started speaking the lady had a bad attitude. I had my wallet out getting ready to pay and grabbed the pizza to look at it and make sure everything was correct before paying $27 for a single pizza. (The pizza was completely underwhelming).
The lady working the counter took the pizza out of my hand and said I could not touch it until I paid. At this point I was thinking you can’t be serious. She was so incredibly rude to the point that my friend and I walked out and just looked at each other like what just happened. I asked her if people really run out of the store with a pizza? I had my card ready to pay.
Really bad energy at this place and they treat customers poorly. I mean it’s Papa John’s so I wasn’t expecting much, but this person should never work a customer service front of the house job. I’d be willing to speak to the franchise owner about how the place was being run. Yikes. Worst take out Pizza experience I’ve had in my life.
I can't attest to atmosphe, because I went through the drive through. The food was great! The service was smooth.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Pizza with Pepperoni Mushrooms and Onions
The pizza made my husband and I sick.
Atmosphere: 3
Food: 1
Service: 3
The pizza and delivery time was spot on. But the problem was the recommended tip. I always do the lowest while ordering but ALWAYS give extra on delivery. This driver gave my grandson the delivery as I was approaching them. But before I could say or do anything, this driver said “thanks for the tip” with attitude. Sorry he lost his patience and a higher tip. But not cool attitude while a child present. Don’t see anymore Papa John’s deliveries here.
Food: 5
Service: 1
The manager went above and beyond for our satisfaction! Pizza and sides were amazing! Will be back!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
My husband loves their
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza with Pepperoni Mushrooms and Onions
No restrooms ? No thanks !
My aunt called me and she ordered a pizza and didn’t realize she had 100 in a $5 dollar bill and the driver brought it back! They are honest and the only one that will get my service when I order pizza from now
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Brownie, Pizza with Pepperoni Mushrooms and Onions
Good pizza
Atmosphere: 5
Food: 5
Service: 5
Knowledgeable and quick service
Atmosphere: 5
Food: 5
Service: 5
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